Customer Service Operations Manager
Resume:
Kelvin D. Knight
Rocky Mount, NC 27803
252-***-**** mobile
**************@*****.***
OBJECTIVE: To secure a position within an organization that will utilize my experience and contribute to the company’s overall success.
SKILLS: SAP, Microsoft Applications, Critical and Strategic thinker, Excellent communication skills both written and oral, Effective listener, Punctual, Team player
EXPERIENCES:
Quality Plus Heating and Air Services LLC Rocky Mount, NC
Owner 04-2021 to current
•Plan, organize, coordinate and execute every aspect of the business
•Adhered to Local, State and Federal Laws
•Advertised and promoted the business
•Free estimates
•Serviced commercial and residential units
•Maintain recordkeeping and clerical responsibilities
•Control and manage inventory
•Manage customer service requests promptly and resolve issues quickly
•Maintain records of income and expenditures, supplies and equipment
•Conducts planning and budgeting
•Assure on-time delivery and customer satisfaction.
Bridgestone of America/ The Budd Group Wilson, NC
Operations Manager 06- 2019 to 04-2021
•Control expenses for Janitorial and Production
•Maintains employee personnel records for administrative compliance
•Establish workflow processes and standards
•Plans, organizes, coordinates, executes and supervises functions of all Company on-site and off-site operations on all shifts.
•Available 24/7 to coordinate emergency and/or services related operations or issues that evolve during daily operations.
•Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
•Monitor budget and utilize operational resources
•Plan and lead weekly/daily production meetings
•Participate in safety program development
•Maintain safety among employees and in the workplace, ensuring that all safety protocols are followed by all workers.
•Ensure work areas are neat and orderly, developing organizational systems as needed
•Manages a team of managers, supervisors, and hourly associates, including supervision, project management and ensure the overall scope of work for all subordinates.
LS Tractor Battleboro, NC
Operations/Facility Manager 06- 2015 to 05- 2019
•Control and manage inventory
•Supervise warehouse employees and oversee daily operations
•Enforce all company rules and regulations
•Manage customer service requests promptly and resolve issues quickly
•Maintain warehouse staff by recruiting, selecting, orienting, and training employees
•Coordinating and enforcing programs, operational and personnel policies and procedures
•Responsible for organizing the warehouse areas
•Making the best and efficient use of space
•Overseeing receiving, warehousing, distribution and maintenance operations
•Maintain standards of health and safety, hygiene and security
•Liaise with clients, suppliers and transport companies
•Receive feedback and monitor the quality of services provided.
Safelite AutoGlass Corporation Enfield, NC
Shift Manager 08-2006 to 07-2015
•Manage 5 Supervisors and 80 plus associates.
•Provide a schedule product daily to internal and external customers • Maintain safety and quality standards in all departments
•Assure on-time delivery and customer satisfaction.
•Provide associates with internal resources to better assist in meeting daily objectives
•Ensures that production schedules, work order and assignments are met according to timelines
•Responsible for interpreting specifications, job orders, company policies and procedures to employees
•Report job and schedule to the Plant Manager as appropriate
•Provide oversight and accountability for accurate materials usage and timely records of assigned workers in computer database system
•Implemented and Sustain 5S Program
•Head multiple projects and key plant initiatives
Pactiv Corporation Farmville, NC Shift Supervisor 10-1989 to 06-2006
•Supervised 40 plus employees.
•Coordinated with Team Leaders to assign and direct work activities
•Maintained employee’s attendance records and ran schedule departmental meetings.
•Developed multiple skill proficiencies in the teams.
•Oversaw every aspect of Logistics on the off shift
•Generated and reviewed production related reports
EDUCATION:
EAST CAROLINA UNIVERSITY Greenville, NC
Bachelor of Business Administration/Management 12-2007
NASH COMMUNITY COLLEGE Rocky Mount, NC
Certificate of Completion HVAC 01- 2019
SAFETY AND HEALTH COUNCIL Raleigh, NC
Certificate of Completion 10- 2018
Lift Truck Operator Instructor Development Course
HONORS AND ACTIVITIES:
Army National Guard
Honorably Discharged 1987-1992
References available upon request
Contact this candidate