Product Development Project Manager

Craig B. Mieske, MBA, PMP

Metro Denver, CO · 720-***-**** · *******@*****.***· http://www.linkedin.com/in/craigmieske

Senior Project/Program Manager

Experienced IT and product development Program and Project Manager with a proven track record in successfully managing IT and product development projects. Expertise spans IT systems (Epic, CRM and billing systems) and medical devices (hardware and software). Experienced in all stages of software/product development life cycle, from analysis through implementation and market release. Extensive skills in cross-functional team leadership, PMO process and procedure establishment/improvement, budget forecasting and management, resource management, project planning, risk analysis and management, problem solving, project execution, phase gate presentations, and customer/employee relationship management.

Qualifications include:

IT & Product Development Project/Program Management MaMManagement

Product Development – IT, Software, Electrical and Mechanical

Medical Device Project/Program Management

PMO Process & Procedure Development

Agile (Scrum) & Waterfall Methodologies

Strategic Planning

PM Tools – MS Project, Jira and Service Now

Risk & Issue Identification and Management

Personnel Planning, Development and Management

SDLC (Software Development Life Cycle) Knowledge

Budgeting, P&L and ROI Management

Vendor Management and Contract Negotiation

Business Process Improvement and Outsourcing

Training Program Development and Presentation

IT & Product Development Project/Program

PROFESSIONAL EXPERIENCE:

Kaiser Permanente, Greenwood Village, CO and work from home

Senior Project Manager 2013-2025

Increased system efficiencies that enabled medical providers to improve patient efficacy. Successfully managed over 40 software and hardware development projects to cost, schedule and quality goals. Project outcomes resulted in over $10 million of savings.

Led 10 to 40 member multi-functional teams (domestic and international) to plan and execute up to $5 million IT projects that included Epic, cardio management, pharmacy network, infusion scheduling, Medicare/Medicaid, infrastructure and data transfer. Team members included Vendors, Customers, Software Developers, Testers, Operations, and Business Partners

Managed all aspects of IT health care (Epic) and insurance (Medicare/Medicaid) projects that included developing and tracking schedule, budget and scope, managing execution and development, verification and validation, conducting usability studies, evaluating earned value, system implementation and conducting lessons learned.

Utilized Agile (Scrum) and Waterfall methodologies

Evaluated and prioritized projects for execution based on strategic alignment, ROI and financial availability

Implemented process improvements that enhanced eligibility verification and claims processing for Medicare/Medicaid patients while ensuring compliance with regulatory requirements

Ensured adherence to CMS guidelines, HIPAA requirements, and other healthcare regulations

Provided insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes

Selected and allocated resources across projects

Ensured the alignment, buy-in, and coordination of diverse project stakeholders by building rapport with internal customers, third party vendors, and senior management.

Drove allocation of resources, and established schedules and task assignments to ensure proper project management practices were in place.

Provided insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for project delivery.

Identified, tracked and managed project risks and issues to ensure risk strategy plans were developed and mitigations were established and executed as needed

Estimated project budgets and forecasts. Managed projects to meet the defined estimates

Medtronic, Inc. Louisville, CO 2010-2013

Senior Project Manager

Increased product revenues, profits and market share by successfully managing software and hardware development projects to cost, schedule and quality goals. Products assist neurosurgeons in spine and brain surgery navigation.

Led 10 to 30 member multi-functional teams (domestic and international) to plan and execute product development projects (hardware and software). Team members included Vendors, Customers, Product Management, Regulatory Affairs, QA, ME, EE, Software Developers, Testers, Operations, Packaging and Purchasing departments

Managed all aspects of project such as developing and tracking schedule, budget and scope, managing development, verification and validation, conducting usability studies, evaluating earned value, bringing the product to market and conducting and presenting lessons learned

Improved PMO processes and procedures to provide consistency, compliance and faster delivery of products and product enhancements to market. Areas of improvement included communication, risk/change management, budgeting estimates and tracking, product usability and commercial release

Selected and allocated resources across projects

Established contract with overseas (India) external partner and led software development team

Defined, tracked and effectively communicated project strategy, milestones and status to senior management

Identified, tracked and managed project risks and issues to ensure risk strategy plans were developed and mitigations were established and executed as needed

Established project priorities – analyzed market needs, business strategy and ROI

Established and managed project budgets to defined goals

Orthofix, Inc. McKinney, TX 2008-2010

Senior Project Manager

Increased product revenues, profits, and market share by successfully managing multiple orthopedic software,

hardware and electromechanical development projects (Class II) from concept through completion to cost, timeline

and quality goals. Products include external fixators, plates, screws, instruments and sterilization trays.

Managed product development projects that had 12 to 20 multi-functional team members

Increased project management efficiencies by establishing guidelines and implementing project management

processes and procedures.

Raised DHF and testing standards by establishing SOPs and project management processes and templates

Collaborated with physicians to determine product requirements and ensure design accuracy

Ensured FDA mandated Design Controls and corporate Standard Operating Procedures were followed

throughout product development life cycle

St. Jude Medical (formerly Advanced Neuromodulation Systems) Plano, TX 2006-2008

Senior Program Manager

Increased product revenues, profits and market share by successfully managing multiple software, hardware and

electrical projects from concept through completion to cost, timeline and quality goals. Products developed include

spine and deep brain neuromodulators (stimulators) and hand held programmers.

Created and maintained project plans that included schedule, budget, and risk log/response

Led 12 to 20 member multi-functional project teams

Managed software development projects utilizing Waterfall and Agile methodologies

Established new PMO - Determined and improved processes, procedures and documentation

Led design efforts of the verification and validation plans / protocols and ensured effective execution

Managed relationships with project stakeholders to ensure scope and product were delivered as intended

Ensured projects and programs were defined, tracked and effectively communicated

Alliance Data Systems / American Electric Power Tulsa, OK and Dallas, TX 2001-2006

Project Manager / Business Analyst

Managed projects and performed business analyst duties that produced 1- Electricity customer enrollment

system (Siebel Call Center) 2- Customer statement and letter generation, and 3 - Automated payment entry (ETF)

Managed electricity enrollment (call center and web), billing system, and data integration development projects

Managed and scheduled development, testing, and deployment of new releases

Analyzed data with SQL queries and performed necessary corrections using SQL Plus

EDUCATION and CERTIFICATIONS

MBA (MIS and Finance) - University of Texas, Dallas, Texas

BS Packaging (Technical Option) – Michigan State University, East Lansing, Michigan

SAFe Agilist

PMP (Project Management Professional) #463744

PROFESSIONAL DEVELOPMENT and POINTS of INTEREST

Multiple Project Management and Leadership Courses

Multiple programming and database courses

President and Vice President of various Toastmasters’ Clubs

Head Coach of multiple children’s t-ball, soccer, football and basketball teams

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