Specialty Territory Representative/Team Leader
Resume:
DONALD J
GRIFFIN II
**************@*****.***
Bellingham, MA 02019
CORE COMPETENCIES
●Market Research & Analysis
●Communication
●Customer Engagement Strategies
●Client Base Retention
●Customer Relationship Management (CRM)
●Financial Records Analysis
●New Business Generation
●Sales & Revenue Growth
●Cross-Functional Team Leadership
EDUCATION
Master of Business Administration (MBA)
Southern New Hampshire University
Hooksett, NH July 2024
Bachelor of Science in Org. Leadership
Southern New Hampshire University
Hooksett, NH Jul 2021
CERTIFICATIONS & AWARDS
Safety Champion 2023 (Ecolab)
Safety Champion 2024 (Ecolab)
Safety Champion 2025 (Ecolab)
Certified Pool/Spa Operator (CPO)
ServSafe Manager Certified
Excellence in Sales Award 2022 (Ecolab)
Excellence in Sales Award 2023 (Ecolab)
Excellence in Safety Award 2023 (Ecolab)
Excellence in Sales Award 2024 (Ecolab)
Excellence in Safety Award 2024 (Ecolab)
Safety Champion of the Year 2024 (Ecolab)
PROFESSIONAL SUMMARY
Results-driven leader with over ten years of experience in the sales and customer service industry. Adept at identifying customer needs and delivering tailored solutions that drive revenue growth with a proven track record of success. Highly skilled in fostering relationships with key stakeholders, leading cross-functional teams, and driving product adoption.
PROFESSIONAL EXPERIENCE
Ecolab, Boston, MA
Specialty Territory Representative January 2025 - Present
●Developed focused strategy plan for specialized customers.
●Explore new solutions for hospitality environments to ensure guests are getting the best service possible.
●Demonstrate and train proper use on products to ensure safety and proper results.
Territory Representative May 2021 – December 2024
●Managed a portfolio of over 800 accounts, identifying customer needs and translating them into product solutions that drove a 38% territory growth.
●Collaborated with product teams to inform feature development based on customer feedback, resulting in improved product-market fit.
●Developed and implemented strategic plans to increase product adoption, achieving 43% YOY growth in 2021 and 64% in 2022.
Walgreens, Norfolk, MA
Emerging Store Manager Dec 2019 – Apr 2021
●Spearheaded product merchandising and inventory management, driving increased visibility and sales of key products.
●Analyzed customer feedback to guide product placement and promotional strategies, enhancing store performance.
●Directed and coached a team of associates, fostering a customer-focused environment that improved product knowledge and service delivery.
Sierra Trading Post, Grand Rapids, MI
Assistant Store Manager Jul 2017 – Dec 2019
●Oversaw daily operations, including inventory and product management, ensuring the optimal availability of products based on customer demand.
●Played a key role in product selection and procurement, aligning inventory with market trends and customer preferences.
TJ Maxx, New Orleans, LA
Operations Manager Jun 2012 – Jul 2017
●Managed store operations with a focus on product logistics, inventory turnover, and customer experience, driving consistent sales growth.
Collaborated with merchandising teams to align product offerings with customer insights, contributing to a tailored shopping experience.
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