Customer Experience Service
Resume:
**********@*****.***
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Customer Experience
Communication
Problem Solving
Leadership
Associates of the Arts
Collin Community College
2022-2024
Bachelors in Liberal Arts
University of Houston
2024-2026
Shift Lead
Crumbl
As a Shift Lead the important thing I had to do was supervise, supervising my team members and ensuring tasks are completed efficiently and correctly was ideal.
Training: Train new employees and provide ongoing training to current staff to maintain high performance and service standards.
Customer Service: Address customer concerns, handle complaints, and ensure customer satisfaction..
Operations Management: Oversee daily operations, including opening and closing procedures, inventory management, and maintaining a clean and safe work environment.
Problem Solving: Resolve any issues that arise during the shift, including employee conflicts, technical problems, or unexpected situations. Adherence: Adhere to any baked goods, make sure that product was used efficently, and prep cookie product.
2021-2022
Hello! My name is Bianca Juergensen and I am a full-time female, Latin, college student currently in pursuit of my Bachelors in Communications. I am very versatile when it comes to any task I have to do, I take a situation head on and examine it properly so that it can be executed to the best of my ability. I love communicating to other people and I flourish the most in a team setting but I can also implore leadership if needed. I am very family-oriented as I enjoy spending time at home surrounded by my loved ones and when I am around animals I feel the most comforted, as my aspirations go I have big plans for myself. My end goal is to attend law school in the future and become a first generation attorney which would immensely represent my Hispanic culture.
L A N G U A G E S
English
Spanish
B I A N C A J U E R G E N S E N
Food & Nutrition Services
Baylor Scott & White
Interdisciplinary Teamwork: Work with doctors, nurses, and other healthcare professionals to align food services with patient care plans. Dietary Adjustments: Make dietary adjustments based on medical advice to support the health and recovery of patients.
Food Handling: Ensure proper food handling, storage, and preparation techniques to prevent foodborne illnesses.
Sanitation: Maintain cleanliness and hygiene standards in food preparation and dining areas to comply with health regulations.
Menu Development: Create menus that meet dietary guidelines and cater to specific nutritional needs of the population served. Special Diets: Accommodate special dietary needs such as low-sodium, gluten- free, diabetic, vegetarian, and other therapeutic diets. Food Preparation: Prepare meals following standardized recipes to ensure consistency, quality, and nutritional value.
2023
**********@*****.***
5711 Vinemont Ln, 77084
C O N T A C T W O R K E X P E R I E N C E
R E F E R E N C E S
Ludi S
Tania Reyes
Barista
FRESH
Espresso-based Drinks: Make a variety of espresso-based drinks such as lattes, cappuccinos, macchiatos, and Americanos.
Specialty Drinks: Prepare specialty drinks including teas, hot chocolates, smoothies, and frappes..
Order Taking: Greet customers, take their orders accurately, and provide recommendations based on their preferences.
Customer Interaction: Engage with customers in a friendly and professional manner, creating a welcoming atmosphere.
Cleaning and Maintenance: Regularly clean and maintain equipment to ensure it functions properly and hygienically.
Pastries and Snacks: Serve or prepare light food items such as pastries, sandwiches, and other snacks.
Processing Payments: Handle cash, credit card transactions, and operate the point-of-sale (POS) system accurately.
Upselling: Promote special offers, new menu items, and seasonal drinks to increase sales.
2023-2024
B I A N C A J U E R G E N S E N
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