Operations Manager Continuous Improvement

Professional summary Operations Manager with over 10 years of profound expertise in optimizing high-

paced environments through innovative process improvement and lean manufacturing strategies. Excels in leveraging data analysis and logistics to drive quality management and operational efficiency, while passionately fostering a culture of continuous improvement. Committed to empowering teams to meet and/or exceed performance targets and achieve operational excellence. Roderick Hamilton

Operations Manager

Houston, US / 346-***-**** / ********@*****.***

Employment history

SEP 2020 - FEB 2024

HOUSTON

Area Manager, Amazon (HOU2) Fulfillment Center

JAN 2013 - OCT 2019

HOUSTON

Project/Account/Technical Sales Management, Southwest Oilfield Products Led 100+ team to boost inbound/outbound performance by 40/50 points, enhancing delivery efficiency.

Implemented audits reducing errors, raised inbound performance by over 40 points. Managed logistics to meet quotas, increasing department efficiency from 65% to 96%. Streamlined processes for 7% improvement in on-time deliveries, ensuring customer satisfaction.

Chaired safety committee, organized events fostering a secure work environment. Directed strategic shift planning and resource allocation, optimising staffing schedules for consistent operational flow.

Developed cross-training initiatives to empower emerging leaders; enhanced team adaptability and reduced response time.

Partnered with tech teams to integrate digital tracking, enabling real-time insights for operational adjustments and risk management.

Championed a culture of continuous improvement by introducing proactive risk assessments and transparent reporting practices.

Built data-driven forecasting tools that aligned labour supplies with demand spikes, strengthening cost control and output predictability. Analyzed departments to enhance invoicing, boosting revenue collection. Created flow charts for improved efficiency and profitability. Managed logistics and production planning, optimizing repair department flow. Troubleshot processes, enhancing shop flow efficiency. Improved planning across departments, reducing lead times and increasing efficiency. Directed integration of cross-department communication systems, enabling proactive issue resolution and improved project outcomes.

Oversaw technical projects by establishing robust risk controls, streamlining tasks and achieving measurable progress in performance.

Coordinated multi-team initiatives, setting unified protocols and feedback cycles that enhanced problem solving and prompt solutions.

Pioneered targeted training sessions and mentoring for technical teams, standardising practices that accelerated project milestones.

Applied structured analysis to forecast project trends, boost on-time delivery and refine decision-making in complex operational setups.

Orchestrated high-impact client proposals generating key contracts; deployed adaptive strategies and sharpened negotiation skills for measurable success. 2012 - 2013

HOUSTON

Inside Sales Rep, Southwest Oilfield Products

2007 - 2012

HOUSTON

Manufacturing/Production/Product-Line Manager, Southwest Oilfield Products Streamlined order processing, enhancing client satisfaction and operational efficiency. Analyzed sales data to identify key customers, boosting revenue and market reach. Negotiated blanket orders, optimizing inventory management and reducing costs. Implemented SWOP system, improving purchasing processes and client communication. Led product training sessions, aligning sales and IT for improved service delivery. Reviewed order cycles to pinpoint delays; utilised targeted data analysis for swift problem- solving, resulting in optimised operational efficiency. Implemented department structure, boosting efficiency from 45% to 85%. Led CNC planning and production, enhancing output quality. Collaborated with HR for strategic hiring and team development. Conducted OSHA safety training, appointing safety champions. Managed product lifecycle, optimizing raw material to finished goods. Renegotiated vendor contracts to reduce costs, reallocated resources, and significantly cut production downtime.

Established rigorous quality checks that resolved recurring errors and yielded measurable improvements in output.

Orchestrated cross-departmental efforts to streamline supply chains, trimming lead times and enhancing workflow.

Initiated tech upgrades and process innovations that refined workflows and drove overall plant productivity.

Analysed production metrics to pinpoint bottlenecks, optimising processes and reducing delays to meet goals.

Revamped maintenance protocols to prevent breakdowns and streamline inventory, yielding significant operational uptime gains.

Education

2022

HOUSTON

Executive MBA Finance, Texas Southern University

Vice President of Graduate School Committee (GSC), where I led fund raising events for scholorships, giving back to the University.

Skills Team Building (Expert) Process Improvement

Lean Manufacturing 5S

Sales Analysis Project Management

Logistics Excel

Inventory Management Strategic Planning

Procurement Budgeting

Leadership Quality Management

Six Sigma Safety Management

Data Analysis Operations Management

Additional information Career Achievement

• Improved department efficiency rate from 65% to 96% at Amazon

• Increased product line efficiency rate from 45% to 85% at Southwest Oilfield Products

• Successfully led Associate Safety Committee for 15 months

• Improved inbound performance rates by 40+ points and outbound by 50+ points

• Enhanced customer on-time delivery by 7%

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