Order Fulfillment Customer Service

JULIA SALAZAR

**** ******* ****, **********, ** *2068

305-***-**** ***************@*****.***

Objectives

• High-performing Administrative Professional with extensive experience in client relations, vendor management, and transactional data processing.

• Skilled in managing client interactions, coordinating with internal stakeholders, and handling service order fulfillment.

• Fluent in English and Spanish, with expertise in warehouse management systems, ERP platforms, and business expense software.

• Proficient in processing invoices, maintaining financial records, and ensuring the accuracy of labor time reporting.

Experience

Service Order Fulfillment Administrator July 2021 – January 2025 Motor Services Hugo Stamp/ Pacific Power Group Ft. Lauderdale, FL o Managed service order fulfillment and processing through the Infor ERP System. o Maintained digital document storage using IDM File System. o Processed business expense reports using Concur. o Retrieved and verified labor time entries via Paylocity for payroll accuracy. o Utilized Fresh Desk to manage customer service requests and inquiries efficiently. Credit Analyst October 2020 – June 2021

Mac Papers Jacksonville, FL

o Work with vendor base to establish and maintain appropriate operational credit lines o Provides guidance and training in assessing initial and ongoing credit viability o Oversees the gathering of required credit documents such as the application, guarantees, trade information, tax certificates.

o Confer with representatives of other businesses to exchange information concerning customer credit ratings and trade experiences

o Determine the scope of the initial sales/revenue generating opportunity and overall sales potential to ensure appropriate credit line amounts are considered and implemented o Interface with the branch managers, account managers and customers to communicate credit decisions or challenges that arise during the credit screening process o Explains account terms and provisions to branch manager, account managers and customers

Invoice Administrator/ Customer Service October 2004 – October 2019 Wärtsilä N.A. Ft. Lauderdale, FL

o Maintained M-Files with debit memo requests, invoices, margin reports, timesheets, and expenses for DMR approval.

o Ran SAP reports to verify job statuses, following up with field service coordinators. o Ensured all job costs were accounted for before DMR creation. o Managed invoices and inventory database using MS Excel and SAP. Julia Salazar Page 2

o Analyzed invoices and expense reports for cost allocation to appropriate accounts. o Assisted in accounts payable report generation for review. Contract Administrator January 1990 – August 2004 Sysco Food Services of South Florida Miami, FL

o Conducted research and compiled solicitation packages for contracting officers. o Reviewed and verified pricing details for incoming contracts and service agreements. o Maintained contract records and ensured data accuracy in the company database. o Managed contracts change requests and resolutions. o Handled issue resolution while maintaining strong relationships with key contract stakeholders.

Skills

Data entry & database management

Invoicing & billing

Service order fulfillment

Expense reporting & reconciliation

Vendor & client relationship management

Administrative support & document filing

Inventory control & stock reconciliation

Microsoft Office (Excel, Word, Outlook)

AS/400

SAP

Infor ERP System

IDM File System

Concur (Business Expense Software)

Paylocity (Labor Time & Timesheets)

Fresh Desk (Customer Support Ticketing System)

Education

Lindsay Hopkins

1981 High School Diploma

References

Available upon request

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