Customer Service Quality Assurance

SB Sareta Burnette

West Bloomfield, MI ***** 313-***-****

**************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

SKILLS • Customer support

• Complaint resolution

• Quality assurance

• Payment processing

• Call control

• Call center experience

• CRM software

• De-escalation techniques

• Email management

• Customer service

• Problem resolution

• Calm under pressure

• Understanding customer needs

• Issue and complaint resolution

• Teamwork and collaboration

• Computer skills

WORK HISTORY CARDIOLOGY SERVICES ADMINISTRATOR 04/2024 to CURRENT Henry Ford Health Systems Southfield, MI

Protected sensitive information by strictly following confidentiality guidelines mandated by the organization and regulations.

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Maintained personnel records and updated internal databases to support document management.

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Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

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Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

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BUSINESS OFFICE MANAGER 09/2023 to CURRENT

Corewell Health West Bloomfield, MI

Updated reports, managed accounts, and generated reports for company database.

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Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.

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Resolved financial discrepancies and customer billing issues with timely attention.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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• Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.

PRESIDENTIAL VENDOR RESOLUTION SPECIALIST 02/2020 to 12/2022 Rocket Mortgage Detroit, MI

Answered questions and assisted customers with item selection and location.

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• Met sales goals by offering excellent customer service. Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.

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SENIOR CUSTOMER SERVICE REPRESENTATIVE 01/2015 to 01/2017 Blue Cross Blue Shield Michigan Detroit, MI

Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.

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Established strong rapport with customers, fostering long-term relationships and repeat business.

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Resolved customer service issues using company processes and policies and provided updates to customers.

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Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

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Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

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Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.

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Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.

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EDUCATION I Am Still Actively Seeking Completion Of My Degr. Business Administration And Management

Bachelor of Arts, Livonia, MI

No Degree Obtained Medical Insurance Billing

Henry Ford College, Dearborn, MI

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