Account Executive Management

Larry J. Robinson

678-***-**** ***************@*****.***

Account Executive

Dynamic professional with over 10 years experience in marketing, strategic planning, project management, stakeholder and account management. Skilled in hypergrowth, problem-solving, and adapting to change. Passionate about driving business growth. Analytical, resilient, proactive thinker with a positive attitude and a hunger for learning and excellence. Driving Growth, Exceeding Goals, Delivering Results. SKILLS

*Customer Retention* Upselling/Crossselling* Salesforce CRM**Solution Selling**Business Development*

*Strategic Account Management* SAAS* Merchant Success Plans* Customer Lifecycle* Churn Mitigation*

*Data Analytics*Business Reviews *Platform Adoption* *Customer Engagement Strategies*Complex Sales Cycle* PROFESSIONAL EXPERIENCE

SHOPIFY– UNITED STATES (REMOTE) 2021 – 2025

CUSTOMER SUCCESS MANAGER

$5.6 Billion E-commerce Company

• Manage a portfolio of merchants across various industries, prioritizing high-impact accounts to maximize growth and satisfaction.

• Proactively engage with merchants to understand their business objectives, challenges, and opportunities for growth.

• Drive retention by ensuring merchants achieve measurable outcomes and derive maximum value from Shopify's platform.

• Upsell and cross-sell relevant Shopify products and services to align with merchant needs and increase revenue.

• Leverage Salesforce and Shopify analytics tools to track merchant usage trends, support interactions, and business performance.

• Provide actionable insights and recommendations based on data to o

• Optimize merchant operations, sales performance, and customer experience.

• Monitor and address early indicators of churn, ensuring proactive risk mitigation strategies are in place.

• Develop and execute merchant success plans during onboarding and throughout the customer lifecycle.

• Facilitate regular business reviews to measure progress, share best practices, and align on future goals.

• Use playbooks and automation to streamline workflows and scale support for merchants at different engagement levels.

• Serve as a point of contact for escalations, ensuring prompt resolution of issues to maintain merchant satisfaction and trust.

• Collaborate with product teams to improve features and address merchant pain points based on feedback and usage trends.

• Report on key metrics like Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores to measure success.

Larry J. Robinson

678-***-**** ***************@*****.***

CORE TECHNOLOGIES 2013 – 2021

Account Executive

$16 Million Telecommunications Company

• Managed the full sales cycle, including prospecting, qualifying, presenting, and closing deals, to deliver consistent revenue growth in telecommunications and managed services.

• Generated a robust sales pipeline through prospecting, networking, and leveraging existing client relationships to identify new opportunities.

• Conducted discovery calls and assessments to identify customer requirements for telecom solutions, managed IT services, and network infrastructure enhancements.

• Presented tailored telecommunications solutions, such as VoIP, unified communications, managed network services, and cloud infrastructure, to address client challenges.

• Developed and maintained strong relationships with C-level executives and key decision-makers to identify IT needs and align MSP solutions with business goals.

• Presented and positioned IT services, including cloud solutions, managed infrastructure, cybersecurity, and IT support, tailored to customer challenges and objectives.

• Consistently met and exceeded monthly and quarterly sales quotas by leveraging consultative sales strategies and in-depth product knowledge

• Worked closely with technical teams, project managers, and support staff to ensure seamless service delivery and customer satisfaction.

• Negotiated pricing, terms, and contracts to secure profitable, long-term partnerships with B2B, B2C, State and Federal agencies

• Utilized Salesforce to track customer interactions, manage the sales pipeline, forecast opportunities, and generate actionable insights for decision-making.

• Stayed updated on industry trends, competitive landscape, and emerging technologies to position offerings effectively and maintain a competitive edge.

EDUCATION

MARKETING VIRGINIA STATE UNIVERSITY, PETERSBURG VA Kennesaw State University Google Analytics Certification/Google Search Ads Certification/HubSpot Certification Linked in Profile: https://www.linkedin.com/in/larryjrobinson/

Contact this candidate