Customer Service Support Worker

Performance Profile:

A cordial, professional and thorough PERSONAL SUPPORT WORKER who is able to plan, organize, and prioritize work in order to empower clients in accordance with high quality standards and deadlines. I have a long track record of managing a large caseload with integrity and care. I have participated in staff meetings to ensure adherence to excellent standards of care and case management.

Over 10 years working in Customer Service

Excellent knowledge of various techniques of handling people in dire situations

Exceptional rapport with community partners, colleagues and clients and the family

Fluent in Tibetan

Clear communication skills: Active listening, clear and concise speech and tone

Excellent organizational skills, with the ability to multitask and prioritize work effectively

Exceptionally sensitive, empathetic, understanding and compassionate

Patient Care/Customer Service:

Responsible for maintaining service team updated with client's progress and issues that may arise

Assist medical staff with residents' admittances, transfers, and departures/deaths and personal care

Responsible for preparing and maintaining a lists of personal clothing and other belongings upon arrival

In charge of observes and reporting residents' behavior and physical condition

Assists residents with personal hygiene, bathing, dressing, grooming, toileting, management of incontinence, etc.

Provides general care for bedridden residents such as positioning, assisting with elimination, skin care, delivering food, and feeding

Support clients with light daily exercise program

Assists residents with ambulation and transferring using applicable electric/hydraulic/manual equipment and lifting devices

Ensure emotional wellbeing of patient through discussion and dialogue

Prepares and delivers beverages and snacks to residents as well as loads, unloads, and cleans cart

Provide one on one support with outings in the community

Cleaning/Housekeeping

Responsible for the general clean and sanitize of client's bed, wheelchair etc

In charge of cleaning and shrouding of bodies of deceased residents

Change linen, makes beds, sorts and bags soiled linen

Stocks linen cart with clean supplies daily

Sorts personal laundry of residents upon delivery and places in drawers and closets

Cleans, sanitizes and distributes personal care items such as brushes, combs, and nursing supplies and rinses whirlpool tubs

Administration

Participate in the organization and implementation of various social and recreational programs for residents

Reports resident participation and progress to RN or Supervisor

Responsible for the reporting of client's progress

Arranges for escort and/or transportation, as required

Attends team meetings

Records observations and personal care provided to residents including entries related to nourishment supplements, restraint usage and personal care

Reports incidents to Nurse Manager or RN, such as disruptive behavior, fire hazards, and security problems

Work Experience

Cedervale Terrance (LTC), Personal Support Worker 2013-2024

Vermont Square (LTC) Personal Support Worker 2014-2020

Thompson House, Personal Support Worker 2011-2013

Training & Professional Development

Dementia Training (Gentle Persuasive Approaches), Certificate

Worker Health And Safety Awareness, Certificate

Accessibility for Ontario with Disabilities-Online Training

Registered Member of PSW Registry of Ontario

First Aid and CPR (Level C)

EDUCATION

Personal Support Worker Diploma, Evergreen College Toronto, ON 2011

Reference: Kalsang Dolker

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