Customer Service Forklift Operator

Layonis McNeal

Dolton, IL. *****

(***) *** - ***2

(708) 849 - 3528

*********@*****.***

Objective

Experienced Technician and Certified Forklift Operator with a proven track record in managing teams, optimizing operations, and delivering high-quality vehicle repairs. Passionate about providing excellent customer service and fostering a safe, efficient work environment. Seeking to leverage my technical expertise, leadership skills, and problem- solving abilities in a dynamic role where I can contribute to the success of both the team and the organization. Skills

• Team Leadership and

Supervision

• Team Leadership and

Supervision

• Team Leadership and

Supervision

• Automotive Diagnostics and

Repairs

• Automotive Diagnostics and

Repairs

• Automotive Diagnostics and

Repairs

• Heavy Machinery Operation • Heavy Machinery Operation • Heavy Machinery Operation Education

High School Diploma - Midwest Correspondence High

Work History

Moe’s Auto 12/2023 – Present

Supervisor Auto Technician

• Supervised a team of auto technicians, ensuring efficient workflow and high-quality repairs.

• Managed daily shop operations, including scheduling, parts inventory, and customer service.

• Conducted diagnostic tests, inspections, and repairs on a variety of vehicle makes and models.

• Trained and mentored technicians on repair techniques, safety protocols, and service standards.

• Ensured adherence to industry regulations, safety standards, and company policies.

• Coordinated with customers to provide repair updates and resolve any service-related concerns.

• Monitored technician performance, providing feedback and implementing process improvements. Safety-Kleen 9/2022 – 12/2023

Terminal Operator Technician

• Performed preventative maintenance on cargo and machinery to minimize downtime and enhance operational efficiency.

• Loaded and unloaded materials from trains to meet job site requirements.

• Conducted routine equipment checks and monitored oil levels at various production stages.

• Communicated effectively with supervisors to update on job progress or adjustments to the plan.

• Safely operated heavy machinery used in terminal operations.

• Executed basic equipment maintenance, such as fluid checks and oil changes. Crew Leader 5/2016 – 8/2022

Tempestt Industry Inc

• Directed a team of 10-15 crew members, delegating daily tasks to ensure smooth operations.

• Oversaw the loading and unloading of materials and tools, ensuring proper distribution at job sites.

• Maintained safety standards and equipment handling procedures to minimize risk and improve productivity.

• Ensured proper handling of materials and adherence to safety regulations on all tasks. Little Duckies LLC (ongoing) 4/2016 – Present

Owner / Mobile Carwash

• Managed daily operations, including scheduling, customer service, and inventory.

• Provided high-quality mobile carwash services at customer locations.

• Handled marketing and client outreach to grow the business.

• Trained and supervised staff, ensuring adherence to safety and service standards.

• Managed finances, including budgeting, invoicing, and expense tracking.

• Maintained equipment and supplies to ensure efficient operations.

• Resolved customer inquiries and ensured client satisfaction. Peco Pallet

Machine Operator/Forklift Driver 10/2014 – 4/2016

• Operated forklifts to place finished products on skids, transported materials, and ensured safe warehouse storage.

• Interpreted blueprints, product specifications, and tooling instructions to optimize productivity and minimize waste.

• Followed safety guidelines while troubleshooting equipment malfunctions and ensuring smooth operations. Hertz Car Rental 2/2011 – 10/2014

Customer Service Agent

• Assisted customers with inquiries via phone, email, and chat, resolving issues efficiently to maintain high satisfaction.

• Collaborated with logistics and sales teams to resolve customer problems and ensure smooth operations.

• Set up and maintained customer accounts while addressing issues with professionalism and prompt service. Thornton Township 8/2010 – 2/2011

Driver/Packer

• Delivered goods and services to customers, ensuring timely delivery and adherence to safety regulations.

• Loaded and unloaded merchandise, maintaining route efficiency and meeting delivery targets.

• Provided excellent customer service during deliveries, promptly resolving any issues that arose.

Contact this candidate