Human Resources Customer Service

Dear Human Resources,

In response to your recent job opening and advertisement, please accept this letter and resume for the position you have available. My relevant job experience includes 14 years of nonprofit leadership, 12 years of customer service management experience, and 10 years of administrative experience.

My current role is independent consultant at The Wilder Family, LLC. I work with my clients to build relationships, communicate effectively, and provide training sessions. I assist my clients with support, guidance, and strategy solutions.

I was previously employed as the Permanent Housing Coordinator for Michigan Ability Partners

(MAP) in Ann Arbor. My role was to help the most extreme victims of homelessness receive the best care and support possible. Working with these individuals, I would build a service plan that allowed them to meet their goals in an efficient and timely manner. I also worked with community partners to receive funding for my clients to reach their goals. I would assist with paperwork, applications, meetings, and other tasks needed by my clients. My caseload of clients would often exceed thirty individuals living in independent housing with a diverse set of needs.

Before my role as the Permanent Housing Coordinator, I was employed by Spectrum Community Services as a Program Manager. My role consisted of interviewing, hiring, training, and supporting direct care staff. Scheduling, monthly budgeting, ordering supplies, and managing client activities were also part of my role. I would coordinate the grocery shopping for daily meal preparation based on the client’s special dietary and medical needs. I oversaw a 24/7 operation of 6 individuals living in adult foster care. I have ten years’ experience with Microsoft applications, database entry, scheduling software, electronic medical records, as well as the homeless management information system. I am confident I can provide the skill set in the listing including housing case management, external communication with community partners, and project management. Please feel free to contact me at 616-***-**** to arrange an interview. I look forward to hearing from you and learning more about this opportunity.

Sincerely,

Michael E. Wilder Jr

Operations Manager

MICHAEL WILDER JR

616-***-**** ****************@*****.***

Ypsilanti, MI

Provided comprehensive case management, assessments, and training for stable housing.

Detroit, MI

EDUCATION

2023-PRESENT SOUTHERN NEW HAMPSHIRE UNIVERSITY

Manchester, NH Master’s In Business Administration EXPERTISE SKILLS SUMMARY

ABOUT ME

EXPERIENCE

A results-driven leader with a proven track record of crafting and executing innovative strategies to drive organizational success. With extensive experience in guiding teams through complex challenges, I combine strong leadership skills with a strategic mindset to deliver impactful results. My approach is rooted in clear, effective communication, ensuring alignment across all levels and fostering a collaborative environment. Passionate about developing high-performing teams and aligning business goals with actionable plans, I thrive in dynamic environments where adaptability and forward-thinking are key to achieving sustainable growth. 2023-PRESENT INDEPENDENT CONSULTANT

Ypsilanti, MI Build client relationships to deliver exceptional results In communication, trainings sessions, and strategy.

2021-2023 PERMANENT SUPPORTIVE HOUSING CASE MANAGER Ann Arbor, MI 30+ caseload of Individuals experiencing homelessness Case Management Operations Management 78 % Communication Project Management 81 % Budgeting

Community Partnership

Case Manager 93 % Critical Thinking Human Resources 47 % Leadership

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