Customer Service Sales Representative

Marva-Dean Powell

*a Rashford Avenue, Telephone: 876. 229-2855

Kingston 2.

Jamaica, W.I. : *********.******@*****.***

Date of Birth: January 30, 1993

Marital status: Engaged

Objective

Seeking a position within a company that will allow me to utilize and enhance my skills to provide an opportunity for advancement.

Education: (2005 – 2010)

2009 – 2010: Mona High School CXC (CSEC

English Language Mathematics

Social Studies Human and social biology

Principle of Business

2010-2013: Shortwood Teachers College (Diploma in Early Childhood Education)

2020-2021: Real Estate Institute (pre-licensing course)

2021-completed: Level 3 Customer Service Diploma (HEARTS Academy)

2022 March - June: Marketing and Social Media Management Course

Minor: Religious Education

Related Courses: Computer and Multimedia tools in Education

Instructional technology media and method

Foundation of Mathematics

Mathematics Education 2

Work Experience: Air Jamaica summer of 2009(NYS): Office Administration at Jamaica Customs

2010-2012: MC Gees Liquor store (Data Entry Clerk and Customer service advisor)

2012-2013: Direct TV campaign (Sales representative, home based job)

2014-2015: Infinix Media (Telemarketing, home based job)

2015-2016: Digicel Jamaica Limited: Customer Care Sales representative (part time)

2016-2017: (formally known as Infinix Media) Versatel Marketing (Telemarketing)

2017 –November 2018: (Liveops) Farmers Roadside and Honk (Telemarketing)

Responsibilities:

●Assist customers by providing account status, statements and association information.

●Providing extraordinary customer service via voice contact or email.

●Outstanding Quality Scores and Average Handle Time; quality of call depended on call flow/guide which ensured that all the requirements were met, customer satisfied and accurate information was given which facilitated first contact resolution.

Franchisee First (Pizza Hut) Sales Representative (P/T) 9/2016-3/2023

●Answer Calls

●Process Orders using designated script

●Handle customer inquiries

●Provide customers with product and service information

●Enter new customer information into system

●Update existing customer information.

●Chat Monitor

Wright Marketing and Consulting Inc. 7/2016 – 9/26/2017

●Appointment settings and scheduler.

Sutherland Global January 2020-2021

●B2B sales

●Perform marketing research

●Managing email and chat

●Schedule meetings and manage them.

●Create a presentation as assigned.

Arise (Princess cruises) 4/2023-present

Customer service/Sales by phone

Achievements:

Director of key club in 10th grade

Treasurer of Circle K at Shortwood teachers College

Extra-curricular activities and Positions of Responsibility:

Swimming, director of key club,

Skills:

Computer: Proficient in Microsoft words, Microsoft powerpoint, Microsoft excels etc. Microsoft Suite, Social media management, data entry, conducting marketing research, content management system, Zendesk, Slack.

Referees:

Donavan McDonald former Employer (contact info: 1-876-***-****, ****************@*****.***)

Aneisha Benjamin: Principal of Vineyard town Methodist Basic School (contact info: 1876- 296-9269 **************@*****.***)

Religious affiliation: Christianity

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