Customer Service Insurance Agent
Resume:
ARCELIA CARRASCO
Very skilled worker
Midland, TX 79703
**************@*****.***
Professional Summary
Ive been working in customer service for over 21 years. I have had various manager positions and Im currently an insurance agent for almost 6 years with an independent company. I;m willing to learn any office position. I learn fast and I retain information very well. Im seeking to expand my skills and my work experience.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Allstate Insurance-Midland, TX
August 2023 to Present
Sales calls
Service calls
Lead call ins
Taking payments
Educating about insurance coverages
Sales Representative
Roy Nelson state farm-Midland, TX
July 2022 to August 2023
Insurance Agent team member
Marketing expert
Sales driven
Customer service representative
Data input
Team Member
Darrell Orr State Farm Mutual Automobile Insurance Company-Midland, TX February 2019 to July 2022
Making sales calls, on the sales team. Response for monthly production goals. Answering calls and certain questions. Setting a schedule. Taking payment over the phone and in person. Making deposits. Data entry, and filing. I also have my Property and Casualty License as well as Life And Health Store Manager
Francesca's-Midland, TX
August 2018 to February 2019
I make schedules, do bank runs and manage the team to success. I work with Excel and word. Business Manager
Dillard’s-Midland, TX
May 2017 to August 2018
I keep track of daily sales and make sure daily sales goals are being achieved. I also call my customers to see how products are working for them and invite them in for other services. I also manage inventory. Customer service is very important to me, I always want to make sure the customer always wants to come back and visit us.
Sales Associate
Sally Beauty Supply.-Midland, TX
June 2016 to January 2017
Helping guests with their needs. Working on truck and backstock. Managing money and bank deposits Cashier
Taco Bell-Midland, TX
January 2016 to June 2016
Taking guests orders.
Cooking
Cleaning
Cashier/Customer Service
Kent Kwik
2014 to 2015
I’ve worked retail for over 13 years. I’ve also been in the customer service industry for 17 years and I have management background. I’m proficient in any task I may be given. I also have skills in training Cashier/Customer Service
Albertsons
2014 to 2015
Front Desk Clerk
HOLIDAY INN EXPRESS AND SUITES
2014 to 2014
Education
High school diploma
Monahans High School
August 1999 to May 2004
Basics
Odessa College
Skills
• Spanish
• Cold Calling (10+ years)
• POS
• Scheduling
• Key Holder (10+ years)
• Underwriting
• Purchasing
• Upselling
• Presentation skills
• Store management
• Sales Support
• Retail sales
• Management (3 years)
• Leadership
• Sales support
• Answering Phones (10+ years)
• Payroll
• Sales
• Inside Sales
• Negotiation
• Team Building
• Inventory Management (5 years)
• Marketing
• Marketing (2 years)
• Computer skills
• Math
• Merchandising
• Insurance sales
• Microsoft Outlook
• Banking
• Outside sales
• Insurance Sales (5 years)
• Inventory control
• Time management
• Typing
• Inside sales
• Sales (10+ years)
• Account Management (5 years)
• Cleaning
• Office management
• Staff training
• Office Management
• Windows
• Cold calling
• Sales management
• Salesforce (10+ years)
• Lead generation
• Customer Service (10+ years)
• Retail Management
• Customer service
• Communication skills
• Account management
• Sales Management
• Cash handling
• Bilingual
• Retail management
• Financial concepts
• Cash register
• Store Management Experience
• Data Entry (2 years)
• Business development
• Management
• Schedule Appointments (5 years)
• Front desk
• Presentation Skills
• Advertising (2 years)
• Organizational skills
• Planograms
• File Management (4 years)
• Phone etiquette
• Team management
• Cash Handling (10+ years)
Certifications and Licenses
Life Insurance License
Property & Casualty License
Notary Public
February 2022 to February 2026
Property and Casualty License
August 2019 to August 2022
Life and Health Insurance
February 2020 to February 2022
Additional Information
I'm really great with computers and data entry. I can answer phones in a professional manner and also schedule appointments and take memo's. I'm a quicker learner and I love to learn new skills daily. I love to stay busy and focused while on the job.
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