Data Entry Customer Service

CA R M E N M. M A L D O NA D O

*** ***. ********* ******, *-79

San Juan, PR 00907 787-***-****

Email: *************@*****.***

PROFESSIONAL OBJECTIVE

Dedicated and detail-oriented professional seeking a Data Entry position, bringing extensive experience in managing data, organizing information, and ensuring accuracy. Eager to leverage strong analytical skills and organizational abilities to support data-related operations.

PROFESSIONAL PROFILE

•Over 10 years of experience in data entry, customer service, and administrative roles.

•Proven track record in accurately processing data, maintaining organized records, and managing customer information.

•Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint) and CRM systems.

•Proven leadership and supervisory experience with the ability to lead multiple projects/ teams simultaneously.

•Outstanding project planning and project management skills, meeting tight time constraints/ deadlines.

•Unwavering commitment to excellence in building teams that are the best of the best in serving others.

•Fully bilingual in English and Spanish, with excellent written and verbal communication skills.

CORE COMPETENCIES

•Data Entry and Management

•Accuracy and Attention to Detail

•Microsoft Office Suite (Excel, Outlook)

•Data Auditing and Verification

•Confidentiality and Data Security

•Bilingual Communication (English/Spanish)

MOTIVATION AND TRAINING

•Analyze company culture and structure to build an environment of solutions to move forward.

•Recognize hidden solutions, already existing or external, through research, active listening, and observation.

•Help personalize company vision and goals by implementing strategies to create ownership.

•Identify the extraordinary among the team, Systems, and practices and build upon strengths.

TEAM BUILDING

•“My job is to make the team successful” - accomplished by coaching, nurturing, and stretching to reach beyond an individual’s comfort zone to maximize personal/ professional excellence.

•Discover talents/ gifts of individual team members and build upon those to maximize results.

EXPERIENCE

REFRICENTRO, INC. SAN JUAN, PR 2018- PRESENT ASSISTANT MANAGER

•Managed customer and sales data, processing warranty claims and organizing schedules with accuracy and attention to detail.

Utilize Fluent in Outlook, Excel, and PowerPoint and company CRM to update and track customer information, ensuring data integrity.

•Supported management with data reports and information organization to improve operational efficiency.

•Customer service

•Sales Assistant

•Warranty Claims

•Make Orders of Parts Needed for Warranty

ROSCAR MEDICAL BILLING CAMUY, PR 2009- 2018 MEDICAL REPRESENTATIVE

•Conducted data entry for patient records, maintaining accurate files for billing and appointments.

•Scheduled and documented meetings, ensuring data accuracy and compliance with office standards.

•Verified and audited data for consistency, supporting a smooth and efficient billing process.

•Interpersonal skills

•Medical Office Procedures

•Appointment Scheduling Auditing

•Consolidate and Organize meetings and Office visits

SECTION AMARILLA MALDEN, MA 2008-2009

ACCOUNT EXECUTIVE

•Ability to build relationships with customers

•Motivate, aggressive, and passionate to not only succeed but be self-driven

•Competitive but also caring of others

SURPASS BEDFORD, NH 2007-2008

SALES/ TELEMARKETING REPRESENTATIVE

•Continued to surpass increasing sales expectations by closing sales on inbound and outbound calls

•The ability to listen has helped with solidifying longstanding relationships with new and existing customer base.

•Promoted to group leader within the first 60 days with the organization for the purpose of providing guidance and training for new employees.

C & M KIDS COME FIRST LONDONDERRY, NH 2005-2007

OWNER/ OPERATOR - DAYCARE PROVIDER

•Responsible for the overall operation and management of Daycare/Preschool Curriculum development and establishment of a “hands-on” Learning center Maintained and fostered a stimulating learning environment

•Responsible for all aspects of instruction and care

LAWRENCE FAMILY DEVELOPMENT LAWRENCE, MA 2002-2004

CHARTER SCHOOL

KINDERGARTEN T EACHER

•Managed classroom responsibilities and maintained continuity of the learning process.

•Incorporated cooperative education and role-playing activities to establish a relationship between course material and students' life experiences.

•Encouraged critical thinking skills with the use of challenging debate.

A.B. BRUCE SCHOOL BUILDING LAWRENCE, MA 2000-2002

BASED EDUCATOR

•Instructed grades K-6; created weekly art and music lessons.

•Assisted in the planning and coordination of the 2003-2004 Kindergarten Graduation.

•Taught students and helped them to develop an understanding of diversity and individualism, and creativity through short stories.

•Helped organize a week of activities to promote the importance of reading.

NORTH CENTRAL ELEMENTARY SCHOOL LAWRENCE, MA 1997-2000

TITLE 1 PARAPROFESSIONAL

•Complete responsibility for all classroom extras; Attendance, Lunch duties, recess duties, and organize teacher/parent meetings.

PRIMERICA/ ISLA VERDE CAROLINA, PR 1995- 1997

OFFICE MANAGER

•Secretarial Duties

•Multi-line telephone system Filing

•Maintained calendar and schedule all meetings for owner and employees.

•Health check appointments

EDUCATION

LESLEY UNIVERSITY, CAMBRIDGE, MA — 2000-2009

Currently pursuing a Bachelor of Arts in Human Development with a minor in Early Childhood Education. Three courses remaining for degree completion

REFERENCES

Furnished upon request

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