Customer Service Representative

I’m a Reliable and adaptable professional who

communicates and collaborates effectively with

all levels of personnel.

EDUCATION

OCTOBER 2017

ASSOCIATES BUSINESS ADMINISTRATION

CONCENTRATION IN HUMAN RESOURCE MANAGEMENT, STRAYER 3.62 G.P.A

CURRENT

BACHELORS BUSINESS ADMINISTRATION, STRAYER

2.9 G.P.A

Highlights of Qualification

• Leadership Training • Employee operations Recruitment

• Team-building • Microsoft/ Excel Skilled • Research & Strategy

Professional Experience

APRIL 2012 – MARCH 2015

CUSTOMER SERVICE REPRESENTATIVE, GENERAL ELECTRIC

Customer Service Representative

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

PORSHA BROOKS

6236 Lake View CV 38135 · 901-***-****

***************@*****.***

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers

JULY 2015 – January 2018

RECRUITER, ADECCO

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

• Determines applicant requirements by studying job description and job qualifications.

• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.

• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing criteria to job requirements.

• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.

• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of skills.

SUPPORT SOLUTION OF THE MID SOUTH

HUMAN RESOURCE CLERK

OCTOBER 2018-March 2023

•supports a company's

•Any clerical tasks

•writing correspondence,

• answering telephone calls

• scheduling appointments.

2023-2025 Stay at home Mother duties

Contact this candidate