Customer Care Patient
Resume:
B
Emmerson Brathwaite
******@*******.***
Louisville, Kentucky 40299
SUMMARY
Accomplished worker with demonstrated ability to perform, and work as a team player. Able to communicate effectively and interact with a diverse population. Consistently maintain excellent relations with colleagues and administrators. Self-motivated with strong planning and organizational skills. Strongly perceives self to be a global worker Dedicated Healthcare worker committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms, and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.
SKILLS
Sanitation and Hygiene
CPR/First Aid
Customer Care Recovery Techniques
Military Training
Team player
Professional
Punctual
Dementia Care
CPR
Customer Care Relations
Phlebotomy Technician
Reporting
Supervision
Team player
Medical terminology knowledge
Calm and level-headed under duress
Collecting vital signs
Monitoring fluids
Collecting specimens
Valid KY driver's license
Understands mobility assistance needs
Understands medical procedures
EXPERIENCE
UNIVERSITY OF LOUISVILLE PHYSICIANS
MEDICAL ASSISTANT
Taking medical histories
Explaining treatment procedures to patients
Preparing patients for examinations
Assisting the physician during examinations
Instructing patients about medication and special diets
Transmitting prescription refills as directed
Phlebotomy
Wound care and changing dressings
Removing and replacing casts
Removing sutures and staples
Using computer applications
Answering telephones
Welcoming patients
Updating and filing patient medical records
Scheduling appointments, MRI’s and CAT scans
Helping patients feel at ease in the physician’s office and often explain the physician's instructions
PHLEBOTOMY INTERNSHIP
VA Hospital - Zorn Avenue Louisville Kentucky.
October 20- February 2021
Performed over 1000 draws.
Took blood samples with needles to determine donor's eligibility.
Protected donor confidential information by following HIPAA guidelines.
Prepare patients for blood draws
Verify patient identities and ensure proper labeling of collection vials
Explain blood draw or transfusion process to patients
Guide nervous patients through blood draws
Conduct blood draws and transfusions
Assist patients who experience adverse reactions following a blood draw or transfusion
Follow directions of supervising physicians
Identify, label and track blood samples
Gather, inventory, and maintain blood draw instruments and supplies
Certified Nursing Assistant
Gale Health Services Jan 2021 to February 2022
Grooming and bathing patients with low mobility.
Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs.
Helping patients eat and take medications.
Making sure they have regular meals and proper medication dosages.
Monitoring vitals and patient behavior and reporting them to the nursing and medical staff.
Assisting patients with mobility needs, transferring them from wheelchair to bed.
Turning or adjusting patients in bed to prevent bedsores or other discomfort.
Exercising patients by helping them walk.
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Nursing Assistant
Serenity Nursing and Rehab Jan 2018 to Nov 2018
Documented and reported patient behavior, complaints, and physical symptoms to nurses.
Assisted patients to eat and drink.
Recorded vital signs such as temperature, blood pressure, and pulse as directed by nursing staff.
Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet, – Warwick Parrish, Bermuda.
Answered patient call signals to determine patients' needs.
Ensured patient hygiene.
Changed bed linens and made beds.
Communicated with patients to ascertain feelings with social and emotional support.
Washed and groomed patients to prepare them for surgery, treatment, and examination Certified, – Warwick Parish, Bermuda.
Sous Chef
Westmeath Residential & Nursing Home Jan 2016 to Jan 2017
Assisted executive chef in kitchen operations, food and stock ordering, and kitchen supervision.
Planned menu items and directed food presentation and expediting.
Prepped and prepared meals for breakfast, lunch, and dinner.
EDUCATION AND TRAINING
AAS: Healthcare Specialist
May 2021
Ivy Tech Community College
Sellersburg, IN
Certifications in:
Pre-Nursing Studies
Certified Nursing Assistant
Phlebotomy
HealthCare Technician
GED
Jeffersontown High School 2006
Louisville, KY
High school Diploma
Graydon Sealy Secondary School 1982
Bridgetown, Barbados
REFERENCES
References Available upon request
Contact this candidate