Team Drivers Operations Manager
Resume:
ISIS RODRIGUEZ
Homestead, FL ***35
*****************@*****.***
OBJECTIVE
To obtain a position that will utilize my strong organizational skills, knowledge, experience accumulated throughout the years, educational background and the ability to work well with others. To improve the well-being of the company and make a difference on a day to day operation.
WORK EXPERIENCE
Gate Gourmet (MIA INTERNATIONAL AIRPORT) CATERING COMPANY (TRANSPORTATION SUPERVISOR 2019-PRESENT DAY)
·Responsible for supervising drivers and coordinators.
·Works with management staff to improve performance of the unit.
·Responsible for obtaining control sheets and making assignments for team drivers to flights daily.
·Assist teams with late flights and equipment changes.
· Responsible for obtaining control sheets and making assignments for team drivers to flights daily.
·Responsible for security and and proper transportation of galleys and maintaining cleanliness cleanliness of vehicles.
· Checks dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure
· Checks that all teams are catering correct aircraft and flights
· Ensures that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements
· Works with management staff to improve performance of the unit
· Assists teams with late flights and equipment changes
· Responsible for getting information from airlines on service requirements and updates
· Maintains radio contact with Operations Manager, meal planer and leads during operation
· Conducts regular checks of the kitchen to ensure no equipment was left behind after flights leave the kitchen
· Responsible for security and proper transportation of galleys and maintaining cleanliness of vehicles
· Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
· Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
· Ensures that all products are coded according to Gate Gourmet procedures.
· Works with maintenance staff to ensure preventive maintenance of machinery and fleet according to schedules, reports maintenance and repair issues in timely manner.
· Maintains Company policies and procedures as well as specification books for airline customers
· Maintains all financial goals related to material, productivity, overtime, and labor goals
· Prepares management reports (ex. attendance, HAACCP and labor) as required.
· Responsible for supervising drivers and driver assistants
· Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
· Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations.
· Manages daily manpower planning including assignment of responsibilities and workstations.
· Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
· In conjunction with department leaders determines number of employees needed by shift
· Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
· Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
· Monitors daily manpower planning and schedules employees.
· Responsible for employee retention and reducing employee turnover.
· Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
· Compliance with all company required policies, procedures and processes including but not limited to required training
Gate Gourmet (MIA INTERNATIONAL AIRPORT) CATERING COMPANY (ASST. ADMIN DISPATCH FROM 2014- 2020)
Obtains final count of passengers on each flight from a computer printout form and/or information received via the telephone
Dispatcher will receive final count of passengers, flight number, and ship number information and document either electronically or manually if required.
Communicates changes to the operation such as aircraft or gate changes.
Keeps records of all incoming and outgoing information
Routes records for corrections and distributes corrected records to designated departments
Directs transportation employees on changes that may occur on the AOA through radio communications.
Required to work in Tower operation and monitor Gate Management tool provided by airline.
Receives phone calls, communicates verbally with superintendent, and ramp supervisor over telephone and radio.
Involves performing data entry functions.
Have the Knowledge to operate the catering exchange program (SACS).
Supervise and manage very important information provided from our customers.
Be able to react as quickly as possible for any problems and needs to the customer and the company as well.
Support other departments specially production on any type of needs that may have.
Obtaining and sharing information through the whole unit is the key to our success.
Have the knowledge to operate Air Serv for AER LINGUS and British Airlines, this is very important specially for billing purposes.
Built the most accurate information for each individual Airline.
Support BRITISH account manager in creating the specs books that go out on the floor plus the master books that are kept in the office.
Audit the bills created in SACS for the most accuracy information.
Preparing documents by using LATAM web site to create counts, special meals to share with coordinators and the production team to have the most up to date information.
FICO KEY WEST/ CASHIER 2010 - 2012
Open the store on a day to day basis, count the money drawers, and make sure that the restaurant is safe for employees and customers.
Receive payments by cash, check, credit card, vouchers, or automatic debits.
Issue receipts, refund, credits, or change due to customers.
Establish or identify price of goods services or admission and tabulate bills using calculators, cash registers.
Answers the phones take care of party platter orders.
NEIGHBORS SUPERMARKET/ COSTUMER SERVICE-CASHIER 2008 - 2010
EDUCATION
Miami Dade College 2007 - 2011
Took all of the prerequisites for the
ENGLISH AND Nursing Program.
FERNANDO AGUADO Y RICO (HAVANA, CUBA) 2004-2007
Bachelors Degree in COMPUTER PROGRAMING AND DESIGN
SKILLS AND QUALIFICATIONS
Bilingual: English and Spanish.
Excellent Customer Service skills.
Team player, self-motivated, organized and efficient.
Exceptional problem solving skills.
Hard worker, dedicated, I take initiative, always willing to help others.
Understand computers and some computer programs.
REFERENCES
Available upon request
Contact this candidate