Data Entry Customer Service

Minerva Vega 347-***-**** ** Bernadette Way, Washingtonville, NY 10992 **********@*****.***

Qualifications

Possess extensive experience providing high-level Customer Service, administrative and data entry. Detail-oriented and proactive analytical skills. Excelled at providing Customers with the best customer experience. Able to multi-task in a fast-paced environment and can quickly adapt to changes. Proficient with Microsoft Windows OS and Office (Word, Excel, Access). Expertise spans:

Customer Service Budgeting & Forecasting Expense Control Staff Supervision & Development Client & Vendor Relations Problem Resolution Data Entry; 10 Key Project Management

Highlights

Customer Service

Administrative

Data Entry

Career Track

Conduent Inc, Secaucus, NJ 2018 to 2020

[COVID-19]

Project Management Associate

Provided analysis and testing support for special project, moving 50+ outsourcing clients/customers and approximately 11,000 forms to a new fulfillment solution.

Worked closely with multiple business units, as appropriate. Effect results by maneuvering through appropriate formal and informal organization channels. Constantly keeping all business units abreast of our ongoing project, identifying positive and negative outcome and what solutions we are available to overcome obstacles, monies, outsourcing.

Analyzing and testing: interview teams to effectively document the requirements and to plan and execute test plans. Performing a soft launch to analyze results and make modifications prior to initiating a project.

Detailed results on Excel spreadsheets

Thomas Publishing Co., LLC, New York, NY

Director of Operations, ThomasNet News 2010 to 2016

Served on the management team and directly supported the publisher to ensure efficient operation of an online retail site focused on delivering timely information on a wide range of industrial products to our Customer base. Directed up to six personnel.

Worked with the publisher and senior management to administer the financial planning process. Arranged all required documentation. Produced yearly spending plans as well as quarterly forecasts. Tracked, analyzed, and communicated fluctuations. Revised budgets as needed. Prepared and submitted financial, statistical, narrative, and other reports.

Organized an annual calendar of programs based on availability; maintained an accurate Microsoft Access database of current and future programs.

Oversaw the advertising and production department. Monitored the writing of editorial press release summaries with offshore vendors. Supervised an ad production vendor and administrative production analyst responsible for monthly billing. Coordinated administrative support functions, including supplies and IT.

Director of Content Management Development, ThomasNet News 2006 to 2010

Managed a team of manufacturing and engineering specialists responsible for developing expanded content for Customer accounts in targeted areas. Prepared and controlled a department budget of $1 million.

Worked with content engineers to update, improve, and augment industry-specific products and services; delegated assignments based on individual expertise and thoroughly assessed output to ensure optimal delivery to customers.

Partnered with the technical team to develop and enhance tools in the Thomas system to improve user experience.

Monitored the performance of individual staff members and reviewed annual salary recommendations.

Distribution Fulfillment Director, Thomas Regional Directory 1990 to 2006

Managed a two-tier department (audit and fulfillment), supervising a staff of 15. Administered a budget of more than $1M covering 19 business regional print directories with controlled circulation of 3.4 million subscribers.

Established print runs and calculated postal monies to be deposited at each bulk mail center.

Prepared and filed statements for all audits by the Audit Bureau of Circulations (ABC).

Circulation Fulfillment Manager, Thomas Regional Directory 1984 to 1990

Administered a $1M budget while holding accountability for 12 regional directory guides with controlled circulation—from subscriber fulfillment to distribution across the United States; ensured all required paperwork was submitted prior to actual distribution.

Directed ten data entry department staff in fulfilling new and renewal subscriptions for the regional directories.

Managed outsourced vendors who assigned Standard Industrial Classification (SIC) and North American Industry Classification System (NAICS) codes to records not found in the Dun & Bradstreet database.

Education

Associates Degree in Computer Science, Monroe College, Bronx, NY

Additional Information

Bilingual [Fluent Spanish]

Worked Remotely

Contact this candidate