Information Technology Technical Support

Reginald Awuah Ofori

***************@*****.***

929-***-**** linkedin.com/in/Reginaldofori27 github.com/ReginaldOfori Education

New York City College Of Technology Sept 2021 - Jan 2024 Bachelor of Technology in Computer Systems Technology LaGuardia Community College Jan 2019 - Dec 2019

Associates of Science in Computer Science Queens, NY Technical Skills

Hands on: Windows infrastructure/Azure/AD, Troubleshooting, Ticketing systems, Remote Support, End User Training, Active Directory Knowledge, VOIP services, WAN/LAN, Audio Visual, Data Centers. Developer Tools: VS Code, Eclipse, MS Excel, Splunk, Tableau, Jira, Airtable, Java, Python, SQL Technologies/Frameworks: WireShark, Frameworks and Controls, Security Monitoring, Scrum, SIEM Tools, Packet Sniffer, Linux/Unix, VMware, Agile methodologies, Knowledge in 7 OSI Layers. Relevant Coursework

• Data Structures and Algorithms

• Fundamentals of Networking

• Business Management

• Discrete Structures

• Database System

• Advanced Java(Spring)

• Computer Networks

• Software development .NET

• Project Management

Experience

Information Technology Specialist March 2024 – Present Dwight School New York, NY

• Installed and configured access control systems across the school campuses, and issuing tap cards for door access.

• Managed over 100+ of Chromebooks on Snipe, 12,00+ MacBooks and 250 Ipads using Jamf Pro, deploying software updates and manag- ing asset inventory.

• Analyzed and tracked support tickets, identifying risks and causes of technical issues.

• Provisioned and managed network devices, hardware, computers, VOIP phone system, ensuring systems are up to date and configured properly for classrooms, offices, and global.

• Installed, manage, and troubleshoot AV equipment, including video conferencing systems, projectors, and audio devices, in partnership with the communications team.

• Provided and managed software access, licensing, and user permissions while providing technical support for Google Workspace, Mi- crosoft Office, Zoom Admin, Adobe Creative Cloud, and other platforms.

• Created and updated helpful articles based on recurring issues and solutions for end-users on our freshdesk ticketing systems article page.

Information Technology Specialist Intern June 2023 – Dec 2023 NYC Department of Education Queens, NY

• Installed, configured, and troubleshot complex hardware and software for staff and students, including educational and administrative tools.

• Maintained records of technical issues, solutions, and maintenance activities, and created user guides for common procedures.

• Analyzed and tracked support tickets, identifying trends and causes of technical issues.

• Provided technical support for Apple and Android devices, desktops, printers, and Windows Office 365.

• Assigned printers and Cisco phones to the correct VLAN and trimmed ethernet cables using CAT6 and RJ45 connectors. Certifications

• Google Cybersecurity Certificate

• CompTIA Network +.

• CompTIA Security +.

• Apple Device Support. Certificate.

• CPR, AED Red Cross Certificate.

Leadership / Extracurricular

The Dwight School New York,NY

Assistant Junior Varsity Soccer Coach

· Guided student players during practice and games to carry along cleats and water for hydration to maintain safety protocols.

· Bonding with students and parents throughout the soccer season.

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