Customer Service Support

Venessa Robbins-Hughes

*******.*.******@*****.*** 980-***-**** Huntersville, NC

SUMMARY

Seasoned professional with 13 years of diverse customer service experience, including insurance and loan advising, adept at multi-platform communication and issue resolution. Proven track record in data integrity maintenance, customer inquiry research, and process improvement initiatives. Seeking to leverage expertise in a Customer Support role to enhance client satisfaction and support organizational goals. WORK EXPERIENCE

Instant Teams NC, Southern Pines

Outbound Verification Specialist Nov 2022 - Jun 2023

• Managed multi-channel customer interactions, including calls, chat, email, and text, ensuring timely follow-up and resolution of inquiries related to Medicare/Medicaid and life insurance queries.

• Conducted verification and interest checks for various insurance products, maintaining customer engagement and data integrity during outbound communications.

• Demonstrated proficiency in updating and managing sensitive customer account information across various platforms while adhering to established laws, regulations, and policies.

• Contributed to continuous process improvement initiatives by leveraging comprehensive knowledge of company procedures and upholding the principles of Performance Based Organization and Ease of Doing Business. NELNET STUDENT LOANS NE, Lincoln

Customer Service Advisor Nov 2021 - May 2022

• Provided comprehensive customer service across various communication channels, including phone, chat, email, and text, ensuring timely follow-up on inquiries.

• Maintained confidentiality and accuracy while managing sensitive customer account data.

• Demonstrated strong communication skills to effectively resolve customer issues and update account information.

• Engaged in problem-solving and applied knowledge of pertinent laws, regulations, and policies to deliver resolutions, contributing to continuous process improvements. Self-Employed (Remote) North Carolina, Huntersville Full Time Mother Jul 2014 - Oct 2021

• Managed comprehensive care and educational activities tailored to a child with Autism, ensuring personalized support and progression in key developmental areas.

• Developed and delivered a structured homeschooling curriculum, adapting teaching strategies to meet individual learning needs and milestones.

• Coordinated with healthcare professionals to implement therapeutic interventions, promoting overall well-being and fostering an environment conducive to growth.

DyStar NC, Charlotte

Order Fulfillment Associate Feb 2012 - Aug 2013

• Managed inventory levels and conducted regular checks, promptly notifying supervisory staff upon detection of low stock to maintain continuous order fulfillment.

• Accurately prepared and packed merchandise for shipment, utilizing protective materials to ensure product integrity during transit.

• Maintained accurate customer records and generated detailed order reports, contributing to the efficient tracking and management of shipped items.

AppleOne NC, Charlotte

Receptionist/Office Assistant Jun 2011 - Nov 2011

• Managed reception area, ensuring a welcoming environment and efficient visitor direction by maintaining up-to-date employee and department directories.

• Facilitated upper management operations by coordinating meetings, conferences, and catering arrangements, as well as documenting and communicating pertinent information. DeVry University NC, Huntersville

Front Service Clerk May 2009 - Nov 2011

• Efficiently managed multi-line switchboard, ensuring timely and accurate routing of incoming calls, while maintaining confidentiality in scanning and filing sensitive student information.

• Addressed student account inquiries with discretion, facilitating communication on delinquent balances, and maintained the distribution of mail to uphold a professional and organized office setting. Dillard's Department Stores, Inc. NC, Charlotte

Sales Associate/Customer Service Aug 2008 - Aug 2009

• Enhanced customer satisfaction by delivering attentive service and effective problem resolution, fostering lasting client relationships.

• Conducted comprehensive audits of inventory and sales data, guaranteeing precise record maintenance and operational integrity.

EDUCATION

David Mackenzie High

High School Diploma

Jun 1999

CERTIFICATIONS

Customer Service Skills

Administration Support

Introduction to Office and Administrative Management Introduction to Software Testing and Software Quality Assurance SKILLS

Communication Skills • Organizational Skills • Administrative Experience • Customer Service • Microsoft Powerpoint

• Microsoft Excel • Microsoft Office

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