General Manager Senior

Chantal Montilla

**** **** ****** ****, *** Angeles CA 90046 • (917) 379- 7435• **************@*****.*** Objective

Experienced Senior Manager with a demonstrated history of success in the hospitality and event entertainment sector. My expertise lies in brand development, event coordination, and operations management. Dedicated to providing exceptional customer service while enhancing operational efficiency to foster business growth. I am actively seeking a challenging opportunity within the California market, where I can apply my skills and contribute meaningfully to the success of a forward- thinking organization.

Experience

TAO Hospitality: The Highlight Room

Assistant General Manager : Nightlife

07/2024 – present

• Oversee nightly operations and staff management to ensure exceptional guest experiences.

• Implement operational improvements that enhance service efficiency and staff retention.

• Collaborate with the marketing team, VIP host to develop promotional strategies that increase patron engagement and operational efficiency.

• Implement and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff

• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations

• Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team

• Consistently monitor sales and expenses, approving all purchase orders before they are executed

• Assist in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis

(minimally, once a month)

• Assist in timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all venue receipts

• Manage weekly forecasting of cost expenditures and staffing vs. sales

• Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue

• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.

Jalao NYC – Radio Hotel

Radio F&B LLC

F&B General Manager & Events Operation manager

08/2023 – 06/2024

• Manage the day-to-day operations and assignments of food and beverage staff, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.

• Maintain standards of food and beverage quality and guest service quality as established by system operations and regional management. Adhere to federal, state and local regulations concerning health safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality and consistency.

• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Prepare the annual budget, according to specifications set forth by the Company with the assistance of the property Controller and/or General Manager.

• Achieve budgeted revenues, control expenses, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain procedures for security of monies, credit and financial transactions, and inventory control.

• Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Review and approve menu design and concepts with Executive Chef.

• Control beverage inventory, variety, and cost to maintain adequate supply, quality and profitability.

• To continually monitor and control division expenditures and payroll to ensure that operational standards are met while maintaining annual budget.

• Execute and review monthly reports tracking covers, revenues, and costs in comparison to budget.

• Oversee execution of departmental inventories and establish purchasing guidelines.

• To properly document Personnel/Payroll transactions, as directed.

• Train staff on all SOPs and ensure there is understanding and compliance.

• Complete payroll and timekeeping logs to specifications.

• To design, implement and coordinate consistent service levels in all food and beverage outlets.

• To regularly review all food and beverage pricing and to identify all yield management revenue opportunities.

• To continually monitor service and quality standards.

• To understand and respond to all guest needs and requests in a timely and professional manner.

• Ensure culinary staff is in compliance with local safety and health ordinance regulations.

• To ensure that all outlets have regularly scheduled staff meetings, training, and food education.

• Conduct monthly departmental operations meetings.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance, and Guest Services.

• Interact with outside contacts:

o Guests – to ensure their total satisfaction

Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

o Regulatory agencies – regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) Soho House Meatpacking, Ludlow & DUMBO

Server, Server Captain, Manager, F&B Senior Manager. 04/2018 – 2023

• Successfully ensure standards of operation, service, and quality are maintained, while maximizing the food and beverage profits of the club

• Train staff on all SOPs and ensure there is understanding and compliance.

• To ensure that all outlets have regularly scheduled staff meetings, training and food education

• Maintain standards of food and beverage quality and guest service quality as established by system operations and regional management. Adhere to federal, state and local regulations concerning health safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality and consistency

• To design, implement and coordinate consistent service levels in all food and beverage outlets.

• To regularly review all food and beverage pricing and to identify all yield management revenue opportunities.

• To continually monitor service and quality standards.

• To understand and respond to all guest needs and requests in a timely and professional manner.

• Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.

• Implemented strategic initiatives to increase revenue and profitability, resulting in a 15% growth in sales within the first year.

• Led a team of 30+ staff members, providing training, coaching, and performance evaluations to optimize team performance.

• Developed and executed innovative marketing campaigns, resulting in a 20% increase in customer base.

• Collaborated with cross-functional teams to plan and execute high-profile events, exceeding client expectations and generating positive feedback.

Col Bleu Vodka

Miami Open

Brand Developer

06/2022.

• Spearhead brand development initiatives, including market research, competitor analysis, and product positioning strategies.

• Successfully launched new product lines, resulting in a 25% increase in sales within the first quarter.

• Developed and maintained strong relationships with key stakeholders, including distributors, retailers, and influencers.

• Created engaging marketing materials, including social media content, advertisements, and promotional campaigns.

• Conducted market analysis to identify new business opportunities and drive brand expansion. Zona De Cuba

Assistant General Manager • Events- Sales Manager

08/2019 – 05/2022

• Oversaw daily operations of a high-volume restaurant and event space, ensuring seamless execution of events and exceptional guest experiences.

• Developed and implemented standard operating procedures to streamline operations and improve efficiency.

• Managed a team of 20+ staff members, providing training, scheduling, and performance management.

• Successfully planned and executed a wide range of events, including weddings, corporate functions, and private parties.

• Collaborated with vendors and suppliers to negotiate contracts and ensure cost-effective event planning. NYC Department of Education

09/2019 – 05/2020

Events coordinator & Dance Educator

• Coordinated and executed various educational events and programs, including conferences, workshops, and seminars.

• Managed event logistics, including venue selection, budgeting, vendor coordination, and on-site supervision.

• Developed and maintained relationships with key stakeholders, including school administrators, teachers, and community partners.

• Implemented innovative event marketing strategies, resulting in increased attendance and participant engagement.

Cultural Arts Center of Washington Heights

Assistant Artistic Director

06/2016- 08 /2020

• Support Artistic Vision and Direction: Collaborate with the Artistic Director to develop and implement the artistic vision and direction of the organization.

• Assist in the creation and execution of the artistic programming, including season planning, repertoire selection, and special projects.

• Rehearsal and Performance Management: Oversee and coordinate rehearsals, ensuring that dancers and choreographers are prepared and schedules are adhered to.

• Assist in the staging and production of performances, ensuring artistic standards are maintained.

• Choreographic Assistance: Provide support to choreographers during the creation and development of new works.

• Step in as needed to teach choreography, rehearse dancers, and give creative feedback.

• Talent Development and Coaching: Mentor and coach dancers, providing artistic and technical guidance to help them achieve their full potential.

• Administrative Coordination: Assist in the development and management of budgets related to artistic projects.

• Coordinate with other departments (e.g., production, marketing, development) to ensure seamless implementation of artistic initiatives.

• Community and Outreach Programs: Support the planning and execution of community engagement and outreach programs.

• Represent the organization at public events, educational workshops, and community activities.

• Artistic Collaboration: Foster and maintain relationships with guest artists, choreographers, and other artistic collaborators.

• Assist in the negotiation and management of contracts for guest artists and collaborators.

• Documentation and Reporting:Maintain accurate records of rehearsals, performances, and artistic decisions.

• Prepare reports and presentations for board meetings, grant applications, and other organizational needs. Education

Hunter College Long Island University

New York, New York. Brooklyn, New York.

MA Dance Education. BFA in Dance

Skills

• Strong leadership and team management abilities

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office Suite and POS systems

• Detail-oriented with strong organizational skills

• Ability to thrive in fast-paced and high-pressure environments LANGUAGES

Spanish

References

[Available upon request.]

Contact this candidate