General Manager Accounts Payable
Resume:
John S. Hay
*** **** **. **************, ** *****
****.*****@*****.***
Professional Summary
Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors, and contractors.
Skills
Project management, Strategic planning, Budgeting and finance, Recruitment and talent development, Vendor sourcing and negotiations, Customer relations, Multi-operations management, Results-oriented, Advanced cost control techniques, Personnel management, Customer-oriented, Revenue adjustments, Accounts payable and receivable, Complex problem solving, Customer needs assessment Work History
06/ 2018 - present. General Manager Holiday inn Express. Christiansburg, VA
Checking in and out guests, reservations, process of financial exchange. Guest problem solving to brand standard. Night audit. Current guest love score 91% 100% on last QA 05/2017- 5/2018. General manager Marriott downtown Knoxville. Managing full service hotel. Certified and Servsafe certificate. 12/2016 - 03/2017 Manager Days Inn Roanoke VA
. All day to day running of a 150 room property, including Housekeeping, front desk and maintenance.
06/2015 - 10/2015 Assistant General Manager- IHOP Christiansburg, VA
Supervision of fifty five employees
Implemented employee schedules
Cash reconciliation and deposits
Maintain Company policies and procedures
09/ 2014 - 06/2015 General Manager - Arby's Towers Roanoke, VA
Reported directly to district supervisor
Supervision of twenty five employees
Implemented employee schedules
cash reconciliation and deposits
Maintain Company policies and procedures
11/2013 - 03/2014 General Manager - Motel 6 - Tuscaloosa, Al Duties include, but not limited to:
Supervised and executed all sales and marketing campaigns and inside/outside transient and group sales
Maintained the property's working relationship with area businesses and the community
Managed all day to day operations including supervising employees, internal accounting, and property maintenance
Working within company established goals for P&L and budgets
Achieved and maintained company standards for minutes per room for housekeeping
Raised property's Medillia scores to company standards 08/2010 - 03/2011 Assistant General Manager
Holiday Inn Tangelwood - Roanoke, VA
Duties include, but not limited to:
Supervision of sixty employees
Front desk schedules
Accounts receivables
Budgets
Instituting programs/plans to increase guest satisfaction and scores 10/2005 - 06/2008 General Manager
La Quinta Inn of Radford - Radford, VA
Duties include, but not limited to:
Responsible for opening the hotel in December 2005 and maintaining the standards set forth by LaQuinta Inn
Managed all day to day operations including supervising employees, internal accounting, and property maintenance
Established and maintained the property's working relationship with area businesses and the community
Supervised and executed all sales and marketing campaigns and inside/outside transient and group sales
Oversaw the hotel's restaurant and catering services Education
1994 Graduate of Bachelor of Science: Accounting Major Ohio State University - Columbus, OH
Accomplishments
. Servsafe certificate January 2018
Honored by La Quinta Inn & Suites for making the La Quinta Inn of Radford number one in the Northeast Region for 2007, with an average guest satisfaction of 96.43 out of a possible 100
Has received numerous letters of accolade and accomplishment from La Quinta Inn and its guests
Awarded Strathmore's Who's Who for 2008 - 2009 on behalf of his superior occupational achievement and leadership
Honored with the Montgomery County Outstanding Citizen Award for 2007
Voted onto the Radford Chamber of Commerce Board in 2007 Computer Skills
Microsoft Office, Excel, Peachtree, Quick Books, Ten Key, LISA, Profit Manager, Landmark, Micros, NiteVision, OPERA, FOLS/M6PMS
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