It Support Specialist

JASON L. JONES

Triangle, VA ***** • Mobile: 703-***-**** • Email: ***************@*****.***

OBJECTIVE

Highly motivated, knowledgeable, well-organized, and results-driven professional to secure a position with your company in IT Technical and System Support, as a IT Support Specialist, Helpdesk Support, or other IT key role as applicable, utilizing my skills, training, certifications, experience, and education, providing technical systems diagnostics/support, infrastructure, design/installations, and maintenance SUMMARY OF QUALIFICATIONS

Over 8 years’ experience as a highly skilled professional in IT support, including assisting in a team setting up Common Access Cards for military branches for US Department of Defense (DoD) in support of such CAC cards for military personnel, civilian employees, and eligible contractors in alignment with security access control within facilities, computer systems and networks but also experienced in granting defense contract vendors for various levels of temporary security rights to government proprietary DoD portal, personally on boarding and off boarding individuals through the active directory as directed by a System Administrator

Over 5 years’ experience as the owner/operator of a startup mobile automotive detailing company, providing detailing services on location to both consumers and automobile dealerships, guiding, directing and supervising 4 assistant detailers in multiple locations simultaneously, setting daily operational initiatives with corresponding targeted goals and objectives, driving quality, compliance, brand management, productivity and profitability with an overriding focus on consistently achieving positive customer experiences

Strong communications, detail-oriented, analytical, and problem-solving skills, including experience training and mentoring new employees, maintaining alignment to various key protocols and procedures, and adhering to critical SOP and regulatory compliance

Multitasks efficiently and effectively, learns new systems quickly, and completes multiple assignments, running simultaneously, on time or ahead of tightly scheduled, critical deadlines

Establishes rapport quickly with a diverse, multicultural customer population, forging new or strengthening existing professional relationships, based upon mutual trust, confidence, respect, and integrity AREAS OF EXPERTISE

Databases: MySQL, Oracle, Microsoft SQL

Operating Systems: Windows Server & Desktops, Linux (Red Hat, Ubuntu, Debian, and Centos) Hardware: Designs, builds, and troubleshoots workstations, Mitel & Cisco VoIP Phone System, iPhone/iPad Management

Project Management: Agile, Scrum, Waterfall, PMI, JIRA, SharePoint, Short/Long Term Planning, IT Security, Policy Management, Disaster Recovery Planning, Programming Revision Control and DevSecOps

Compliance & Audit: NIST 800-30, NIST 800-53, NIST SP 800-171 IT Security Tools: Network Security, Encryption, and Vulnerability Scanners Programming: J2EE, Relational Databases, Enterprise APIs

Leverages technology to enhance productivity, Windows, MS Office Suite, CompTIA Security+, CompTIA A+, CompTIA Network+, and CEH (Certified Ethical Hacker)

Utilized as a knowledgeable and respected resource, highly regarded and relied upon by all levels of management, peers, staff, vendors, and customers, the “go-to” professional, to provide sound judgment, well-informed decision making, and solutions to complex operations, staffing, scheduling and resource allocation, IT project logistics, SOP and regulatory compliance, technical, as well as vendor/customer relations issues, through the formulation and implementation of effective strategic planning, when others cannot PROFESSIONAL EXPERIENCE

04/20 – Pres. Owner/Operator

Jay Spray Mobile Detail, Triangle, Virginia

Created the startup company to provide mobile detailing services to both consumers and automobile dealerships, including restoring and/or maintaining pristine vehicle conditions in preparation for imminent vehicle deliveries to customers, cleaning and polishing vehicle windows, interiors and exteriors, with an overriding focus on quality, compliance, and consistently achieving positive customer experiences JASON L. JONES RESUME, PG2

Owner/Operator (cont.)

Responsible for all staffing and providing professional development for up to 4 assistant detailers, setting daily operational initiatives with corresponding targeted goals and objectives, including managing multiple sites and customers simultaneously, guiding, directing and supervising employees, scheduling and coordinating please to maximize productivity

Oversees a range of detailer duties and responsibilities, including for scrubbing, scraping, or spraying machine parts, equipment, or exterior bodies of vehicles, managing the inventory of scrapers, brushes, cloths, cleaners, disinfectants, acids, abrasives, vacuums, or hoses, and replenishing such items as needed

Conducts highly detailed inspections on parts, equipment, or vehicles for uncompromising highest cleanliness standards, meeting and/or exceeding all client expectations 02/24 - 07/24 IT Support Specialist - Contract

vTech Solution, Inc., Washington, DC

Part of a 10-person dedicated team tasked with building computer workstations with peripherals for over 300 employees, including IT, management, administrative, and other personnel moving into the new facility for the company specializing in cloud computing, cybersecurity, IT modernization, and project management services

Recognized and credited for assisting in completing all work on time and on budget, facilitating occupation of the building by all necessary employees within the projected deadline 11/21 - 02/24 IT Security Solution Specialist

Vissat Solutions, Ashburn, Virginia

Part of a 3-person team focused on setting up Common Access Cards for all military branches, as subsequently issued by the U.S. Department of Defense (DoD) to military personnel, civilian employees, and eligible contractors, used for the identification and access control to secure DoD facilities, computer systems, and networks

Trained new personnel upon manager requests, cross-training individuals for multiple proficiencies is required of the position, monitoring their work for quality and productivity, and consulting with upper management for new employee status/progress reports 12/16 - 11/21 Global Connections of Employment, Lorton, Virginia Helpdesk Specialist (12/18 - 11/21)

Solely responsible in working closely with major client, Defense Manpower Data Center (DMDC), granting defense contract vendors various levels of temporary security rights to the government proprietary DoD portal to ensure controlled security access, on-boarding and off-boarding such individuals into Active Directory for pre-determined time spans, directed by the System Administrator of DMDC

Responded to an ever-changing hierarchy of demands, as needed, to ensure that security access was properly vetted and then executed without delays Business Analyst (12/16 - 12/18)

Part of the 3-person unit can closely and collaborating with the client,, and prepared reports to facilitate decision-making in developing comprehensive and accurate job descriptions for internal purposes by DMDC, thereby more closely defining duties and responsibilities thereby more closely defining duties and responsibilities for their existing workforce INTERNSHIP

02/14 - 09/14 District of Columbia Superior Court, Washington, DC Deputy Clerk Intern (06/14 - 09/14)

Solely responsible for screening telephone calls and greeting visitors upon arrival to the Superior Court, determining the nature of their legal issues, and either routing callers to appropriate multiple department personnel or directing individuals, in person, to such departments and/or personnel that overriding focus on resolving their issues

Utilized an in-depth knowledgeable resource for various legal services available to the public, including knowledge of the functional areas of responsibility of judges and assigned counsel in coordination for the purposes upon which litigants were summoned to appear to court hearings originally JASON L. JONES RESUME, PG3

Crime Victim Advocate Intern (02/14 - 06/14)

Gained knowledge in providing comprehensive assistance to individuals of domestic violence/abuse, family members of homicide victims, and others, providing information regarding available services and resources in the community, including legal, community organizations, social and social human services agencies, and more

MILITARY EXPERIENCE

Master of Arms, Culinary, E3 (honorable discharge), 1997 - 2001 U.S. Navy, Mid-Atlantic Region, Norfolk NB, Norfolk, Virginia EDUCATION, TRAINING, CERTIFICATIONS & ACHIEVEMENTS Microsoft Certified Azure Solutions Architect Expert (AZ-303 & AZ-304), 2024 COMPTIA Network + Certification, 2024

COMPTIA A+ Certification, 2024

COMPTIA Certified Ethical Hacker (CEH), 2022

Bachelor of Science in Criminal Justice, 2013

Concentration in Homeland Security Graduated with Honors, magna cum laude GPA: 3.7 Everest University, Tampa, Florida

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