Qa Tester Quality Assurance

Beena Francis

QA Manager/QA Lead

Mobile: 201-***-****, Email: ********@*****.***, Location: Hillsborough, NJ, USA, Status: US Citizen LinkedIn: https://www.linkedin.com/in/beena-francis-38080249/ Key Skills

Manual Testing

Automation

Test Case Management

Defect Management

Problem-solving

Agile/Hybrid/Waterfall

Integration testing

Functionality testing

System testing

Data migration testing

Compatibility testing

GUI testing

Usability testing

Accessibility

API testing

Error handling

Regression testing

Backend/DB testing

SEO testing

Tools & Technologies

Airtable, Trello,

SharePoint, Jira,

Atlassian, Mouseflow,

BrowserStack, OneNote,

CMS, SoapUI, Postman

Figma, Axure, SQL,

MS Commerce server,

Pixel testing tools,

XML Explorer,

Oracle Endeca Search

Education

B.Sc. Computer Science

St. Francis College for

Women’s Begumpet.

Professional Training

Management

(2 yrs. course) from NIIT.

ISTQB foundation level

certified

Summary

Quality Assurance Manager/Lead with over 15+ years of experience in software testing and quality management. Last 10 years worked in Retail domain. Experienced in establishing and scaling QA team from the ground up. Expert in test planning, developing comprehensive test strategies, and leveraging automation tools to enhance testing efficiency. Adept at collaborating with cross-functional teams to ensure seamless delivery of high-quality software solutions. Demonstrated ability to lead, mentor diverse QA teams (including Onshore – Offshore model), and fostering a culture of continuous improvement. Experience

QA MANAGER OCT 2016 – OCT 2024

Bare Necessities, a leading online retailer of intimate apparel (Edison, NJ) Bought by: Walmart global retailer in Oct 2018 (Edison, NJ) Bought by: Delta Galil Industries a global leader in intimates and activewear in Oct 2020

(Secaucus, NJ)

• Streamlined the QA process & QA Standards

• Responsible for QA approvals on all deliverables

• Developed and implemented comprehensive test strategies, resulting in 0% post-production P1/P2 issue thus avoiding production roll-backs.

• Achieved bug-free site on the top 50 browsers/devices based on the reports from IBM Metrics.

• Responsible for maintaining the regression suite and adding new features to Automation Scripts. Achieved 30% automation of the stable features

• Led defect triage meetings and facilitated effective communication between development and QA team

• Performed root cause analysis on critical defects, driving process improvements and preventing recurrence

• Expanded the testing scope to include Content management systems, backend integration systems like order management and Product management.

• Point of contact for coordinating with stakeholders – BA, Dev, E-commerce, CSR, etc.

• Trained, mentored, and supervised the QA resource to deliver quality results.

• Responsible for QA approval of system upgrades (OS, SQL & Commerce server)

• Responsible for estimating, planning, end-to-end testing, and approving new partner integrations (Partners like Amazon, Walmart, Target Plus, etc.). Testing included XML/CSV feeds as well

• Responsible for integration testing with billing partners like PayPal, Pay Later, Apple Pay, After Pay & Visa

• Managed successfully end-to-end quality assurance efforts for multiple software development projects that included the new feature implementation of Save for Later, Buy Again, Recently Viewed, Favoriting, Email Bag, Search Redesign, SEO enhancements, Online Returns, Calculator, Fit Finder, Baymard feedback, and transactional emails

• Supported the enhancement & data correction of Walmart’s online intimate business

• Responsible for the timely testing & implementation of CCPA

• Collaborated closely with the Walmart Core team to identify, prioritize, and resolve critical issues on time

Reference

Available on Request

• Coordinated and directed the QA testing effort in an agile sprint-based methodology for the implementation of an in-house built Loyalty Membership program

• Responsible for leading the QA effort of the entire site redesign with new UI, font changes, button updates, accessibility, and a new Content Hub.

• Performed end to end test for the merger & closure of online shopping site Brayola.com into barenecessities.com

• Successfully tested & monitored the migration of the in-house Warehouse system to a 3rd party partner

• Successfully tested the migration of complete website to Shopify QA LEAD APR 2015 - MAR 2016

Bare Necessities, a leading online retailer of intimate apparel

• Demonstrated outstanding performance in maintaining a bug-free website

• Identified automation testing partner, involved in designing the automation framework

• Implemented automation for smoke test cases with the testing partner Worksoft (Selenium platform) team

• Successfully executed the scripts for every weekly production deployment thus reducing the turnaround time to 1 hour for QA approval of the website on various Browser/device combination

• Introduced Browserstack to perform compatibility testing on various browser/device combinations, thus reducing the cost & need to maintain an in-house lab of devices and systems.

• Gained expertise in retail domain which includes CMS, Product management, Inventory management and Order Management (Order placement, shipment, cancellations & returns). QA WEB TESTER DEC 2014 - MAR 2015

Bare Necessities, a leading online retailer of intimate apparel

• Was brought on board to perform front-end website compatibility Testing, Test case writing & Bug reporting

QA MANAGER/QA LEAD/QA ENGINEER JAN 2001 - APR 2013 ValueLabs India, Digital Technology Solutions IT Consulting Services Managed multiple projects (Onshore-Offshore model) with clients across the US, Asia, Europe, Australia, etc. at ValueLabs India. Experienced in building, mentoring, monitoring, motivating, and managing teams of varied sizes (small to large). My last project was WebMD (May 2008 - Feb 2013)

• Led and managed a testing team size of 50

• Conduct day-to-day management and directions to the offshore team

• Coordinating with the onshore team

• Building and mentoring the team

• Attend weekly meetings of projects and provide inputs from the Tester's perspective.

• Take ownership of tasks and see them through to successful completion.

• Weekly and Monthly status updates and project health to the client and management.

• Tracks defects and drives resolutions using the Quality Center.

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