Customer Service Data Analysis

MECHELE STEINBERG

West Fork, AR

SUMMARY

SAP and Microsoft Superuser with over 10+ years of experience utilizing a variety of software to process and manage documentation and client needs.

Advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and data analysis), Word, and Outlook. Capable of creating detailed reports and documentation as well as tracking key performance indicators.

Knowledgeable in managing inventory, overseeing the setup and maintenance of product catalogs, and ensuring data consistency between catalogs; proficient in creating and managing asset records/documentation in Maximo for serial number tracking and compliance.

Experienced in identifying inefficiencies and implementing solutions to streamline operations to create successful enhanced productivity through the development of standardized procedures and workflows.

RELEVANT EXPERIENCE

Customer Service, SAP ACE Superuser

Schlumberger Remote (TX)

Sept 2013 – Current (Requiring relocation by Apr 2025, not interested in relocating at this time).

Deliver exceptional customer service to both internal and external clients, ensuring satisfaction by responding promptly to product, service, and company information requests.

Resolve issues efficiently, offering tailored solutions to complex challenges.

One of the first SAP ACE superusers at Schlumberger, providing crucial support to teams in troubleshooting and resolving SAP-related issues, including sales order processing and documentation, pricing discrepancies, and system optimizations.

Train and assist colleagues in navigating SAP functionalities to ensure smoother operations and more efficient problem resolution.

Collaborate with external parties and other departments to resolve discrepancies and implement expert solutions, ensuring minimal disruption to customer satisfaction and operational efficiency.

Take a proactive approach in identifying and addressing issues before they impact the customer.

Expertly manage sales order issues, including ensuring accurate pricing and resolving missing condition records and documentation.

Demonstrated proficiency in FTE invoicing and credit processes within SAP, ensuring timely and accurate processing of financial documents.

Manage the processing of DG shipments, ensuring all regulatory requirements are met.

Coordinate with TCC and DG teams to handle customs clearance, create commercial invoices, and facilitate the smooth release of goods for shipment.

Office Manager

Carboline Pearland, TX

Nov 2006 – Nov 2011

Established and streamlined workflow processes, improving daily productivity by 20%.

Implemented modifications that resulted in significant improvements to team efficiency, reducing bottlenecks and increasing throughput.

Managed and coached a team of employees, providing ongoing feedback and guidance to ensure high performance.

Conducted annual reviews, set performance targets, and recommended promotions or corrective actions based on individual and team performance.

Oversaw budgeting, scheduling, and the management of company accounts.

Successfully balanced cost control with resource allocation, ensuring operational efficiency and adherence to budgetary constraints.

Played an instrumental role in onboarding new hires, guiding them through company processes and culture.

Developed training materials and methods that resulted in faster ramp-up times for new employees, ensuring they quickly became productive members of the team.

Coordinated with various departments to ensure seamless communication and execution of tasks.

Ensured that all office-related processes, including inventory management, appointments, and event scheduling, ran smoothly and efficiently.

SKILLS AND EXPERTISE

Microsoft Office & Reporting: Advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and data analysis), Word, and Outlook. Capable of creating detailed reports and tracking key performance indicators.

Inventory Control & Asset Management: Knowledgeable in managing inventory, overseeing the setup and maintenance of product catalogs, and ensuring data consistency between catalogs. Proficient in creating and managing asset records in Maximo for serial number tracking and compliance.

SAP Expertise: Proficient in a range of SAP modules, including Sales Order Processing, FTE Invoicing, Credit Management, and Dangerous Goods processing. Experienced in troubleshooting and resolving system issues, optimizing workflows, and assisting others in SAP system utilization.

Process Improvement & Optimization: Experienced in identifying inefficiencies and implementing solutions to streamline operations. Successfully enhanced productivity through the development of standardized procedures and workflows.

Financial Processes: Skilled in A/R and A/P, ensuring that credits, invoices, and payments are processed accurately and promptly. Proficient in QuickBooks and SAP financial modules.

Team Leadership & Coaching: Strong leadership abilities in managing teams, improving performance, and mentoring employees. Demonstrated success in driving team goals and maintaining high morale.

Customer Support & Relations: Exceptional ability to manage customer inquiries and resolve complaints with a focus on satisfaction. Skilled at analyzing customer needs and delivering proactive solutions that drive customer loyalty.

EDUCATION

High School Diploma

Huntsville, AR

SAP Financial (Certificate)

Milestone Technical Institute

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