Supply Chain Customer Service
Resume:
Joe W. Kass
**** *. ***** ******, **********, NE 68007
***.****@*****.***
OBJECTIVE
Seeking a position within a solid, established, and growing company that will allow me to expand my various areas of experience and knowledge while challenging me.
SUMMARY OF QUALIFICATIONS
15 years of Supply Chain Management experience
Over 19 years of experience across multiple roles within a fast paced and growing computer company
5 years of successful customer service and sales experience in a banking and investment setting
Highly organized and able to multitask under pressure
Team player who interacts well with coworkers, supervisors, and management
Highly trainable, fast learner, and friendly with a contagious optimistic attitude
Ambitious and hardworking, work effectively with diverse groups of people
EXPERIENCE
Scooter’s Coffee Omaha, NE November 2022 – February 2025
Supply Chain Manager
Teamed with Inventory Coordinators and Logistics Leads to manage inventory and ensure seamless product flow and timely delivery of products across multiple distribution centers
Managed relationships with key vendors, ensuring on-time delivery and cost-effective procurement while maintaining high-quality standards
Performed forecasting models to enhance demand planning accuracy, reducing stockouts and excess inventory
Negotiated contracts with suppliers, securing competitive pricing, favorable terms, and annual rebates/incentives for volume increases
Conducted quarterly reviews with key business partners and implemented contingency plans to mitigate disruptions and ensure business continuity. Identified secondary sourcing with certain product lines.
Identified and improved backhauling opportunities with available vendor warehouses, locations, and days of week to cut down costs and optimize ordering and inventory levels
Rosenbauer Aerials Fremont, NE August 2021 – October 2022
Supply Chain Manager
Short- and long-term replenishment and order placement strategies to meet business requirements and customer expectations
Qualify and work closely with vendors to ensure on-time delivery and quality products
Responsible for inventory management, ordering, and stocking work materials
Synchronize deliveries of products and production schedule to satisfy customer requirements (just in time order fulfillment)
Monitor activities and progress of personnel and workflow
JLT Mobile Computers, Inc. Tempe, AZ May 2003 – August 2021
Purchasing Manager & Supply Chain Management
Qualify and work closely with vendors to ensure on-time delivery and quality products
Responsible for inventory management, ordering and stocking work materials
Synchronize deliveries of products and production schedule to satisfy customer requirements
Monitor activities and progress of personnel and workflow
Support, manage contracts, and inventory for company’s two largest OEMs and multiple VAR accounts, both domestic and international
Apply experience to numerous areas of business to create and enhance daily processes
Involved with creating and implementing a Business Quality Management System for a more successful business
VMT Product Specialist
Management of configurations and price lists for all available product models in CRM including peripherals and accessories
Pre-sales and post sales support on opportunities working with both the sales team and customer as well as field service engineers
High level product training to sales team on new offerings, features, and functionality and continued education for current available models
Coordinate with production staff and sales team to prepare contract review packages
Office Manager
Trained new staff in policies and procedures and assisted staff as needed
Entered all data into appropriate computer software
Ensured computers and parts were ordered promptly and scheduled to minimize inventory holding costs
Provided phone support, technical advice, and troubleshooting for all product lines
Channel/Marketing Strategist
Managed specific vertical channel development by signing up VARs to network
Built a significant infrastructure of support for channel
Devised and supported internal programs to establish long-term relationships with VARs
Recommended periodicals and journals for PR, coordinated end use application shoots, and developed case studies from VARs channel
Commercial Federal Bank (now BMO) Omaha, NE June 1998 – April 2003
Invest Sales Assistant
Executed buy and sell orders promptly as they arose from clients and fellow brokers
Relayed stock quote updates, maintained trading position as changes occur
Maintained composure under high pressure, fast paced and volatile markets
Ensured fast and accurate trading activity for all clients
Created and directed special events, successfully and continuously increasing monthly sales
Managed daily, monthly, and quarterly responsibilities, including sales records and branch reports
Retail Banker
Assisted customers with personal banking needs including opening accounts, managing deposits, applying for loans, and cross-selling other banking products
Ensured customer service and satisfaction at all times
Performed accurate and timely transactions
EDUCATION
University of Nebraska Omaha, NE
Bachelor of Science in Finance in Banking
Minor in Economics
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Access, Outlook Express, Adobe, Gold mine, Brokers Ally, QuickBooks, SysPro, Syteline, Jeeves, Salesforce, MAS 500, QuoteWriter, Sage, NetSuite, Power BI
REFERENCES AVAILABLE UPON REQUEST
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