Customer Service, manufacturing, cleaning, factory work.

Tyron Davis

Hamden, CT ***** 475-***-****

***********@*****.***

Summary

Dynamic leader with proven expertise in marketing and team leadership, notably enhancing brand

awareness and sales at Joni King Cleaning. Skilled in strategic planning and conflict resolution, adept

at driving customer satisfaction and loyalty. Excelled in workforce management and negotiation,

achieving significant cost reductions and fostering a productive, motivated team environment.

Skills

¢ Marketing + Time management

¢ Shift scheduling ¢ Strategic planning

¢ Contract management ¢ Coaching and mentoring

¢ Goal setting « Emergency response

¢ Expense tracking ¢ Conflict resolution

¢ Workforce management ¢ Staff management

¢ Decision-making ¢ Negotiation

¢ Financial management ¢ Documentation and reporting

¢ Team leadership ¢ Customer service

¢ Project planning ¢ Risk management

¢ Partnership development ¢ Policy and procedure development

¢ Staff development

Experience

Manager, 08/2013 — 12/2018

Joni King Cleaning — West Haven, CT

¢ Oversaw marketing initiatives, increasing brand awareness and sales.

¢ Remained calm and professional in stressful circumstances and effectively diffused tense

situations.

¢ Provided leadership during times of organizational change or crisis situations.

¢ Negotiated contracts with vendors to secure favorable terms and pricing.

¢ Enhanced team member performance through use of strategic and tactical approaches,

motivational coaching and training.

¢ Negotiated contracts and agreements with vendors and suppliers to reduce costs.

¢ Developed and implemented strategies to increase customer satisfaction and loyalty.

¢ Oversaw daily operations, maintaining efficiency and quality standards.

¢ Implemented quality control measures to uphold company standards.

¢ Proposed or approved modifications to project plans.

¢ Worked effectively in team environments to make the workplace more productive.

Front End Supervisor, 04/2017 — 11/2017

Fonda la' polma — Milford, CT

¢ Managed customer complaints and rectified issues to complete satisfaction.

e Analyzed sales data to identify trends and adjust strategies accordingly.

¢ Processed returns and exchanges according to company policies.

¢ Established key performance indicators for front end personnel and monitored progress

against them regularly.

¢ Responded to customer inquiries and delivered appropriate information after carefully

researching issues.

Shift Leader, 05/2008 — 10/2016

Dunkin' Donuts — West Haven, CT

¢ Monitored employee performance to ensure compliance with company policies and

procedures.

¢ Assisted in training new employees on shift operations.

¢ Evaluated needs of departments and delegated tasks to optimize overall production.

¢ Upheld company standards and compliance requirements for operations.

¢ Resolved customer complaints promptly and professionally.

¢ Planned and managed resources to consistently meet production, quality, and cost goals.

¢ Managed daily workflow and scheduled staff for adequate coverage.

Education and Training

06/2010 West Haven High School — West Haven, CT

High School Diploma

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