Accounts Payable Receivable

PA TTI K HILPERT

Profile

I am a qualified and professional secretary/bookkeeper with over 30 years

of experience in various computer programs and administrative duties. Strong customer relations and an eye for detail.

Job History

1994-2023 – Co-Owner/Operator of Hilperts Ok Tire

Responsibilities & Duties:

Prepared accurate estimates, statements for all customers. Invoiced customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.l

Accounts Receivable/Accounts Payable.

Performed payroll and quarterly reporting as required by Law.

Ordering and maintaining inventory levels as needed, along with all office and staff requirements.

Customer Focus - keeping the customer in mind at all times, proactively identifying and addressing concerns and needs. Seeks to provide quality service in order to build customer loyalty.

Detail Orientation Completing tasks accurately, thoroughly and with an eye toward quality, and in accordance with established processes and procedures.

Provided superior customer service levels that exceed customer expectations while staying within our company policies and guidelines.

Established a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them. Listened effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.

Accurately answered questions both over the phone and at the store location. Determining and addressing the customer’s needs, problems, complaints, requests, questions, and deadlines in a business-like manner.

Built and maintained a loyal customer base.

Human Resource Development Council -Small Business Loan Officer - Lewistown, Montanan 5+ years.

Central Montana Medical Center – Billing Department – 3+ years Legal Secretary (various attorneys in Montana)

Education

Graduated from Charles M. Russell High School in 1982.

Attended and passed the Real Estate School at Century 21 in the late 1980’s.

Attended several miscellaneous small business courses.

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