Medical Assistant Patient Care

*** * ********** **, *****, US, ***** •

**************@***.*** • 334-***-****

PAMELA PETTWAY

Medical Assistant

PROFESSIONAL SUMMARY

Medical Assistant with extensive expertise in patient care and medical office management, spanning over 20 years. Proficient in EMR systems, ICD-10 coding, and patient education, ensuring optimal clinical operations and patient satisfaction. Committed to fostering clear communication and collaboration between patients and healthcare providers, enhancing overall healthcare delivery.

EMPLOYMENT HISTORY

MEDICAL ASSISTANT Jan 2017 - Present

Vaughan Physician Services, Vaughan OB/GYN Associates Selma, Alabama TRANSCRIPTIONIST/CERTIFIED NURSING ASSISTANT/PATIENT ADVOCATE Jan 2001 - Jan 2017 Selma Heart Institute, P.C Selma, Alabama

• Transcribed daily history and physical and summaries, Echocardiograms, cardiolite GXT's, Regular Stress Examinations, Arterial Doppler Study, Renal Ultrasounds, Holter & Event Monitor hook up, EKGS., Stress Echocardiograms and maintained medication closet

• Managed Electronic Medical Records System

• Scheduled Patient appointments and procedures

• Answered telephones (multi line)

• Vital signs

• Writes RX for the physician to sign

• Patient Advocate for indigent patients to get free medications

• Post daily payments for Medicaid and Medicare

• Eclinical Works proficient

• Called in prescriptions via e-script

• Performed EKG's

MEDICAL BILLER AND CODER Jan 2001 - Jan 2002

Rural Health Medical Program Selma, Alabama

• Posted (EOB) payments for two separate clinics

• Billed all charges for two clinics

• Coding

• Reviewed received payments for accuracy and applied to intended patient accounts Manage EMR documentation, ensuring accurate patient records and efficient prescription processing. Facilitate patient care by coordinating communication between patients and physicians. Administer injections and assist with diagnostic testing, maintaining high standards of care. Educate patients on medications and procedures, enhancing understanding and compliance. Secure patient information, upholding confidentiality and trust in medical record handling. Coordinated comprehensive patient care services including diagnostic testing, specimen collection, and laboratory processing while liaising with healthcare providers.

Implemented efficient documentation systems for patient histories, diagnostic results, and treatment plans using ICD and CPT coding protocols.

Facilitated patient education initiatives regarding medications and procedures while ensuring clear communication between patients and healthcare providers.

Optimized clinical operations through organized chart management, equipment maintenance, and streamlined communication protocols for enhanced patient care delivery. Streamlined patient record management through EMR system integration, reducing documentation time while maintaining accuracy in medical data entry and tracking.

Led patient education initiatives on medical procedures and medication protocols, improving treatment adherence through clear communication.

• Reviewed medical records to meet insurance company requirements

• Assessed medical codes on patient records for accuracy

• Expertly assigned charges and payments for medical procedures

• Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules

• Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses

• Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes

• Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes

• Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements

• Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses

• Verified proper coding, sequencing of diagnoses and accuracy of CPT and ICD procedures

• Posting copayments to patients accounts

• Filed and submitted insurance claims

OFFICE MANAGER/RECEPTIONIST, APPOINTMENT CLERK Jan 1998 - Jan 2000 Neurology Consultants of Alabama Selma, Alabama

• Provided appropriate office supervision necessary to create and effective smooth running operation

• Accounts receivable/Payable, Payroll, Data entry

• Arranged patients procedures, Medical Records clerk CERTIFIED NURSING ASSISTANT/SCHEDULER Jan 1993 - Jan 1998 Columbia Homecare Selma, Alabama

• Assisted in the daily hygiene for the elderly in assistant living center

• Fed and ambulated patients

• Created schedules for RN' & LPN's weekly

• Maintain accurate paperwork

EDUCATION

CERTIFICATION IN NURSING ASSISTANT Jan 1993

Riley College Selma, AL

COURSES

COVID-19 CONTACT TRACING CERTIFICATION Jan 2018

Johns Hopkins University

AAPC CODING

AMA Coding

SKILLS

Patient Care, Medical Terminology, EKG, CPR, ICD-10 Coding, HIPAA Compliance, EMR, Case Management, Wound Care, Vital Signs, Data Entry, Customer Service, Team Management, Inventory Management, Medical Billing. REFERENCES

Jennifer Hisel (********@*****.***, 334-***-****); Kirby Stone (334-***-****); Jennifer Hightower (334-***-****). HOBBIES

Reading, Crocheting, Quilting

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