Administrative Assistant Customer Service

Professional Summary

• Industrious and enthusiastic employee proven to consistently meet productivity goals, business and customer service objectives. Skilfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving issues to maximize satisfaction and meet targeted service level.

Skills

• Service Orientation

• Planning and Organizing

• Effective Communication

• Ability to adapt quickly to changing work environment

• Problem Solving/Creativity

• Time Management

Experience:

Schulman Lobell New York, NY

Administrative Assistant August 2023 – May 2024

• Performed general administrative duties such as drafting correspondence copying filing faxing and financial reports, assisted 30 staff and 8 Partners in addition to requests from visiting staff from the New York office.

• Responsible for the firm’s daily bank deposits to various branches.

• Ensure all tax returns are assembled according to government standards and communicate with the team to ensure all returns are completed on time

• Generate correspondence including letters, POAs, and engagement letters

• Work closely with partners to facilitate priorities on a daily basis and perform various duties to support tax department

• Communicate with clients to ensure all open items are received and upload documents to CCH Engagement binders

• Provide reception desk coverage when needed.

• Receive, sort, and distribute all incoming firm mail.

• Reviews files and records to answer requests for information from clients and staff.

• Prepare and send domestic mail through USPS & FedEx, and international packages via DHL.

• Train new employees and interns on mailroom procedures as part of their new hire orientation.

• Assist HR with faxing and mailing confidential documents as well as connecting the videoconference system for satellite interviews.

Perelson Weiner New York, NY

Rajshree Jagroop

E: ********.*******@*****.***

P: 631-***-****

A: 769 Howard Ave, Brooklyn, NY 11212

Administrative Assistant 2022 April 2022

• Performed general administrative duties such as drafting correspondence copying filing faxing and financial reports, assisted 30 staff and 4 Partners in addition to requests from visiting staff from the New York and Long Island office.

• Responsible for the firm’s daily bank deposits to various branches.

• Ensure all tax returns are assembled according to government standards and communicate with the team to ensure all returns are completed on time

• Generate correspondence including letters, POAs, and engagement letters

• Work closely with partners to facilitate priorities on a daily basis and perform various duties to support tax department

• Communicate with clients to ensure all open items are received and upload documents to CCH Engagement binders

• Provide reception desk coverage when needed.

• Receive, sort, and distribute all incoming firm mail.

• Reviews files and records to answer requests for information from clients and staff. DDK & Company New York, NY

Administrative Assistant 2017 2022

• Performed general administrative duties such as drafting correspondence copying filing faxing and financial reports, assisted 30 staff and 8 Partners in addition to requests from visiting staff from the New York and Long Island office.

• Responsible for the firm’s daily bank deposits to various branches.

• Ensure all tax returns are assembled according to government standards and communicate with the team to ensure all returns are completed on time

• Generate correspondence including letters, POAs, and engagement letters

• Work closely with partners to facilitate priorities on a daily basis and perform various duties to support tax department

• Communicate with clients to ensure all open items are received and upload documents to CCH Engagement binders

• Provide reception desk coverage when needed.

• Receive, sort, and distribute all incoming firm mail.

• Reviews files and records to answer requests for information from clients and staff.

• Prepare and send domestic mail through USPS & FedEx, and international packages via DHL.

• Train new employees and interns on mailroom procedures as part of their new hire orientation.

• Assist HR with faxing and mailing confidential documents as well as connecting the videoconference system for satellite interviews.

• Collate onboarding packets for HR and give new hire office tours as needed.

• Attend semi-monthly administrative staff meetings facilitated by the HR Director. Xerox New York, NY

Office Assistant 2015 2016

• Performed typing, computer tasks, copied, filed, and prepared reports as directed.

• Downloaded company software daily and prepped legal case files for scanning into firm database.

• Separated and catalogued law firm biography information, legal correspondence, handwritten legal notes and rate sheet information for scanning into professional legal database for storage.

New York Life New York, NY

Scanner Operator 2013 – 2014

Reviewed files and records to answer requests for information. legal notes and rate sheet information for scanning into professional legal database for storage. Education:

Medgar Evers College- Degree of Associate of Science Manhattan School Of Computer Technology: Phelbotomy Technology & Electrocardiography. Erasmus High School For Business & Technology.

Brooklyn College, Business Technology

References

Available upon request

Contact this candidate