Office Coordinator / Administration

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Caroline Vernon

Professional Summary

Seeking a new adventure in a remote position.

Dynamic Office and Project Coordinator with a proven track record at NAMI Greater Mississippi Valley, exceling in office management, database administration and customer service. Demonstrated leadership in supporting staff and improving organizational systems, resulting in increased efficiency and positive workplace culture. I am skilled in communications, graphic design, database administration, event planning, membership development, system/application software implementation, social media management and relationship building, contributing to significant organizational achievements. Proficiency:

MS Office Suite, NEON CRM, Salesforce, Canva, Google Suite, Adobe Illustrator, Zoom, Survey Monkey, Canva, Dropbox, GivBee, Bidding Owl, Meta, Constant Contact, Quickbooks

Work Experience

Office Coordinator / Administrative Assistant

NAMI Greater Mississippi Valley - Office Coordinator 05/2008 - 12/2024

• Answered and managed all incoming inquiries

• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization

• Tracked records, filed documents, and maintained communication to manage office activities

2

• Served as a point of contact for clients visiting the office, providing exceptional customer service and support

• Assist with the onboarding of new staff/volunteers to promote company culture

• Organized and prioritized tasks to streamline office functions in deadline- driven environment

• Reconciled account files and produced monthly reports

• Handle/process incoming and outgoing mail

• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements

• Facilitated a positive work environment by addressing staff/volunteer concerns and providing support when needed

• Completed bi-monthly payroll

• Manage organizational systems for payment collections, AP/AR, deposits, and recordkeeping

• Developed surveys for leader/volunteer feedback

• Implemented new software systems as needed

• Trained staff on system and application software as needed

• Responsible for all HTML communications

• Graphic design developed artwork for marketing/promotional purposes

• Recruit and develop new membership/Add new memberships to local & national organizations

• Assist with annual event fundraiser and maintain portal data Skills

Proficient in the following:

• Office administration and management

• Customer service & relations

• Project coordination

• Database administration / data entry

• Problem solving

• Records management

• Inventory coordination

• Document management

• Strategic planning and policy development

• Relationship building

• Membership management

• Event coordination / fundraising

• Financial / Grant reporting

• Bookkeeping

• Report generation

• Excellent oral/written communication

3

Education

Scott Community College

Bettendorf, IA 1989/90

Completed 1 of a 2-year applied science degree in Business Computer Programming

Autodidatic

Contact Information

• Email: ************@*****.***

• Phone: 563-***-****

References

• Stephanie Phares, *********.******@*******.***

• Laurie Edge, *********@*******.***

• Pamela Spear, *************@*****.***

• Dr. Alta Price, ****.*****@*****.***

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