North America Corporate Finance

SONIA CHANDOK

********@*****.*********.*** 585-***-**** www.linkedin.com/in/sonia- chandok

EDUCATION

UNIVERSITY OF ROCHESTER, SIMON BUSINESS SCHOOL - Rochester, NY May 2026 Master of Business Administration (A STEM-Designated Program)

Concentration: Corporate Finance and Pricing Merit Scholarship 60% and Forte Foundation Fellowship GMAT 730

Memberships: Simon Finance and Investment Club and Consulting Club DELHI UNIVERSITY - Delhi, IN March 2008

Bachelor of Arts in History and Sanskrit, Second Division

Merit Scholarship 80% Treasurer - Women Development Association for Daulat Ram College (2007, 2008) PROFESSIONAL EXPERIENCE

BANK OF MONTREAL - Toronto, CA June 2021 - May 2024 Audit & Control Service Representative

Fortified $6B in assets by executing rapid Excel data conversion and urgent ledger verification, neutralizing critical system upgrade flaws that compromised ~80K check and draft entries.

Resolved a $7M catastrophic issue in client account discrepancies by conducting a thorough review and leading team discussions, resulting in the recovery of $1M, preventing financial losses, and maintaining the integrity of the branch.

Spearheaded a branch-wide audit collaborating with senior managers to rectify fraud for a $4M draft, restoring 100% financial accuracy and regulatory compliance while boosting team productivity efficiency by 60% through daily huddles and training.

Initiated a cost-cutting strategy that boosted revenue by 30% and client satisfaction to ~90% by improving digital service delivery while leading training for 100 new team members, increasing productivity by 70% within 3 months of hiring. AEROTEK - Toronto, CA February 2020 - June 2021

Intermediate - Audit and Control (On Contract with Bank of Montreal)

Exceeded productivity targets by 50%, auditing 500+ checks and wires, ensuring smooth financial operations in the pandemic.

Led a digital transformation project and cross-functional team to train 30 employees on computer skills and VPN setup, ensuring a seamless transition to remote work during the pandemic.

Directed process improvement and automated error detection effort across 3 teams and senior leaders, decreasing errors by 80%. HDFC BANK LTD - Delhi, IN March 2010 - September 2019 Manager: Backup Branch Manager November 2018 - September 2019

Achieved a 30% sales target by managing 2 dedicated cold-calling team members, boosting productivity and revenue in previously stagnant branch regions.

Coached and mentored over 10 individuals through daily training sessions, enabling progression within the institution to roles such as teller authorizers or Relationship Managers. Deputy Manager: Teller Authorizer November 2015 - November 2018

Led 2 teller team, uncovering $2M USD fraud by auditing internal cash entry records, bank surveillance footage.

Expanded YoY customer satisfaction by 20% through efficient service, increasing the branch’s General Ledger by 60%. Assistant Manager: Teller January 2012 - November 2015

Handled cash deposits at branch, freeing tellers to engage with clients, resulting in a 50% increase in lead generation.

Maintained clean note policy by reducing fake notes and mutilated currency by 70% being sent to currency chest. Assistant Manager: Key Corporate Relationship Officer March 2010 - January 2012

Reduced corporate complaints by 70% and increased salary accounts by 80% through biweekly visits & immediate solutions. BARCLAYS SHARED SERVICES - Noida, IN September 2008 - March 2010 Process Consultant

Founded first employee resource group for women, recognized company-wide, growing to 30+ members in its first year. ADDITIONAL INFORMATION

Skills: Microsoft Suite, Excel, CRM, Hunter, Certpay, Lexisnexis, Lotus, Customer Service, Presentations

Awards: Reognized as Team Top Performer for resolving $4M fraud in 2023 and also by HDFC CEO for demonetization in 2017

Volunteerism: Led 20+ blood donation camps with Indian Red Cross, guiding volunteers and aiding Thalassemia patients.

Interests: Hiking through K belt line trail in Toronto, Camping at Torrance National Park, Yoga, Read 30+ books a year.

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