Senior Account Executive E-Commerce

ROD L AMBE

Seattle, Washington ***** 206-***-**** ********@*****.*** LinkedIn.com/in/rodlambe/ EXECUTIVE PROFILE

Accomplished Senior Sales Executive with 19+ years of experience in SaaS, payment processing, and e-commerce solutions. Adept at managing complex sales cycles, leading cross-functional teams, and securing high-value contracts across diverse industries while earning multiple President’s Club honors and other top recognitions. Equipped with strong communication, strategic negotiation, and relationship-building skills to forge long-term partnerships. Recognized for mentoring junior sales professionals, collaborating seamlessly with stakeholders, and innovating tailored solutions to address clients’ critical business needs and challenges.

SaaS Solutions

Payment Processing

POS Systems

Cloud Computing

E-Commerce

CRM Administration

ERP Systems

Project Management

BPM Software

Resource Management

Database Tools

Productivity Tools

PROFESSIONAL EXPERIENCE

CLEARENT BY XPLOR, Senior Account Executive Seattle, WA 11/2023 – Present Spearhead sales initiatives for payment processing solutions including POS systems, payment gateways, and SaaS products, optimizing business operations for various industries. Leverage deep product knowledge to communicate value propositions. Identify and capture new business opportunities, employing advanced negotiation skills to uncover customer pain points and expand the sales pipeline. Selected Achievements:

Streamlined prospecting and lead generation processes, securing repeat business by acting as a trusted advisor.

Achieved inclusion in the President's Club within the first year by consistently exceeding rigorous sales quotas. HEARTLAND PAYMENT SYSTEMS, Senior Relationship Manager Seattle, WA 11/2018 – 08/2023 Led strategic relationship management and outside sales at a payment processing and technology solutions provider. Managed core product offerings, including Card Payments Processing, SaaS and PaaS Solutions, E-Commerce, Cloud Technologies, POS, Customer Engagement, Payroll, and Capital Lending. Conducted in-depth analyses of customer operations to tailor solutions across diverse sectors including Healthcare, Medical Clinics, Higher Education, Farm Supply & Feed, Retail, and Restaurants. Selected Achievements:

Surpassed sales targets by 213% and 219% in 2021 and 2022 respectively, exceeding assigned margin by 191% within the first three months, earning the President’s Club Award.

Maintained 30-50 daily customer calls and cultivated referral partnerships with Washington Federal Bank. SHARP BUSINESS SYSTEMS, Specialty Sales Account Manager Bellevue, WA 09/2017 – 10/2018 Provided integrated business technology solutions through Sharp’s Communication Continuum, encompassing Document, Imaging, Collaboration, and Network Spaces. Managed and nurtured client relationships by serving as the primary contact for inquiries, negotiating terms, and aligning sales targets with organizational objectives. Employed robust sales performance metrics and strategies to drive continuous improvement, expand client networks, and generate new business opportunities. Selected Achievements:

Streamlined paper processes by deploying right-sized fleets of Multifunction devices and integrating cloud solutions for over 800 small to mid-sized businesses.

Consistently exceeded monthly sales quotas by 200%, ranking in the top 2% of nationwide sales performers. KELLY MAILING & IMAGINING, Senior Solutions Account Specialist Bellevue, WA 11/2014 – 05/2016 Provided comprehensive sales and account management for mailing and shipping systems to C-level executives across HealthCare, Medical Clinics, Higher Education, and Transportation sectors. Acted as the primary liaison for client accounts, resolving customer issues, ensuring timely service delivery, and maintaining detailed CRM records in a fast-paced, remote environment. Selected Achievements:

Achieved top ranking as #1 out of 34 sales specialists by generating over $1.1 million in new business within 11 months.

Expanded account revenue by 278% and gross margins by 187% in 2015.

Secured a return on investment exceeding $400K annually for Overlake Hospital & Medical Center through sales initiatives.

Recognized for outstanding sales leadership with admission to the President’s Club Sales Leadership Conference.

Mentored colleagues in the effective use of Pitney Bowes Connect+ 2000 mail machines and SaaS solutions. QUADIENT (FORMERLY NEOPOST USA), Senior Major Accounts Executive & District Sales Manager Seattle, WA 02/2009 – 05/2014 Spearheaded regional account sales initiatives for a leading provider of mailing solutions and digital communication services. Oversaw and mentored a team of twelve account managers, promoting professional development to meet ambitious sales targets. Strategically developed 391 major accounts through excellent client engagement and service delivery. Selected Achievements:

Interacted directly with over 800 C-Level executives in education, transportation, construction, hospital, and medical industries to negotiate and close contracts.

Executed a regional sales strategy that reduced capital costs by 31%, achieving a remarkable ROI improvement of $12.4m.

Grew annual revenue by $1.3 million through the expansion of shipping, inserting/folding, and SaaS solutions.

Elevated sales figures from $3.9 million to $6.4 million within a year.

Earned the prestigious President’s Club Award for four consecutive years (2010-2013). TECHNICAL COMPETENCIES

Point-of-Sale (POS) Systems: Heartland Restaurant POS, Heartland Retail POS, Digital Dining, Dinerware, Heartland LiquorPOS

Payment Processing: Heartland Payments, Heartland Card Processing System, Heartland Card Processing Ingenico 3500 & 5000 Desk Terminal, Heartland Surcharge Terminal, Heartland Online Payments System, Heartland Mobile Payments

Billing & Payroll: Heartland Billing Solutions, Heartland Payroll

CRM & Analytics: Salesforce CRM, Atlas CRM, Heartland Analytics, Heartland Customer Engagement

Business Tools: Microsoft Suite (Word, Excel, PowerPoint, Outlook), Pitney Bowes Connect+ 2000 EDUCATION

BABSON COLLEGE, Bachelor of Science in Marketing Management Wellesley, MA PROFESSIONAL DEVELOPMENT

PITNEY BOWES, INC. Sales Management Training: Five-month program in sales management and market strategies (Peachtree City, GA). USPS Professional Training: Covered postal rates, mailing standards, IMpb, and commercial vs. retail pricing (Washington, D.C.) VOLUNTEERING

SEATTLE SYMPHONY, Volunteer Seattle, WA 01/2016 – Present RENTON AREA YOUTH & FAMILY SERVICES, Volunteer Seattle, WA 12/2017 – Present

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