Data Entry Accounts Receivable

MV Mary Villegas

Thornton, United States ***** 303-***-****

************@*****.***

WORK HISTORY STATEMENT/BILLING 11/2021 to 01/2022

True Resources Denver, CO

Executed billing tasks and recorded information in company databases. Collected data to complete detailed financial reports for stakeholders and management.

Identified, researched and resolved billing variances to maintain system accuracy and currency.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Generated and submitted invoices based upon established accounts receivable schedules and terms.

Kept all patient information secure and confidential. Used data entry skills to accurately document and input statements. Created improved filing system to maintain secure client data. WAITRESS 07/2021 to 11/2021

Ascend Staffing Broomfield, CO

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

CALL CENTER REP. /COLLECTION CALLING 11/2017 to 04/2021 Alliance Data Systems Corp Thornton, CO

Educated customers on company systems, form completion and access to services.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Processed debit and credit card and electronic check payments. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Assisted team leaders by providing status and performance reports with information on areas for improvement.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Responded proactively and positively to rapid change. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cross-trained and provided back up for customer service managers. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

MAIL ROOM CLERK 06/2014 to 08/2017

Novitex Denver, CO

Weighed letters and packages and calculated costs based on classification, weight and destination.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release. Maintained energy and enthusiasm in fast-paced environment. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

COLLECTIONS CLERK 03/1999 to 05/2009

US Bank NA Denver, CO

Worked in call center environment handling manual and automatically dialed outbound calls.

Used scripted conversation prompts to convey current account information and obtain payments.

Trained new team members on scripts, company services and collection strategies.

Used skip tracing and other techniques to locate debtors. Monitored accounts for compliance with established payment plans and flagged non-compliances.

Entered client details and notes into system for interdepartmental access and review.

EDUCATION Aurora Central High School, Aurora, CO 07/1991

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