Pharmacy Technician Certified

Travasha Taylor

Certified Pharmacy Technician

**** ******** ****** *****, *****, MS 38680

901-***-**** ****************@*****.***

Summary

Detail-oriented Certified Pharmacy Technician with over three years of experience in pharmacy operations, medication adherence outreach, and patient care. Adept at utilizing pharmacy systems, processing insurance claims, and managing medication refills. Strong communication skills with expertise in customer service, inventory management, and outreach programs such as HEDIS measures and STAR ratings. Skills

Medication adherence outreach

Vaccine gap closure for infants and adolescents

Prescription processing & refills

Insurance claim processing

Pharmacy inventory management

Customer service & patient communication

Microsoft Office proficiency

Data entry & documentation

Regulatory compliance (HIPAA, PTCB)

Professional Experience

Blue Cross Blue Shield of Michigan Remote

Pharmacy Outreach Specialist November 2024 Present Make outbound calls to members to improve medication adherence and ensure timely refills.

Assist members in refilling prescriptions and resolving any prescription-related issues. Educate members about the importance of medication compliance and available pharmacy services.

Document all interactions in pharmacy systems to maintain accurate records. Blue Cross Blue Shield of Tennessee “ Remote

Pharmacy Outreach Specialist May 2024 “ October 2024 Conducted outreach to close vaccine gaps for infants and adolescents. Educated members on immunization schedules and the importance of adherence. Assisted members with scheduling vaccine appointments and addressing insurance concerns.

Collaborated with healthcare providers to ensure compliance with state immunization requirements.

Maintained accurate documentation of outreach efforts in the pharmacy system. Walgreens Memphis, TN

Certified Pharmacy Technician December 2020 March 2024 Entered and verified patient and drug information in pharmacy systems, ensuring accurate prescription processing.

Assisted pharmacists in scheduling and maintaining workflow for efficient operations. Handled insurance claims, including corrections and resubmissions, to ensure proper billing.

Provided customer support, answered non-clinical calls, and processed prescription orders.

Maintained pharmacy inventory, including ordering and stocking medications. AEL Laboratory Memphis, TN

Lab Technician May 2018 – December 2020

Identified, labeled, and processed laboratory specimens per established protocols. Ensured accuracy and quality control in specimen handling and accessioning. Assisted in troubleshooting laboratory equipment errors and maintained workflow efficiency.

Foxbridge Assisted Living Community “ Memphis, TN

Activities Assistant May 2016 June 2018

Maintained strong communication with residents, families, and staff. Synergy Homecare Germantown, TN

Caregiver April 2014 January 2016

Assisted patients with daily living activities, including bathing, dressing, and meal preparation.

Provided companionship and emotional support to elderly clients. Education & Certifications

Associate in General Studies, Southwest Tennessee Community College (2020) Certified Pharmacy Technician (CPhT), PTCB (License #30201600) Registered Pharmacy Technician, Tennessee (License #72482) Registered Pharmacy Technician, Mississippi (License #228636)

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