Private Bank Financial Services

Rani Ojha

Address: ** ******* ****

Morris Plains, New Jersey - 07950

Email: ******@*****.***

Phone number: 973-***-****©

Summary:

US Citizen with master's in business administration and with over 20 years of professional experience in the banking and finance industry with emphasis in managing personal, small business accounts, commercial credit and non-credit product, portfolio management, asset allocation, personal financial services and building long term relationships with customers. I hold the Series 6,63, and 65 licenses, as well as the Life and Health Insurance license in the State of New Jersey, which enable me to offer a wide range of products and services to meet the diverse and complex needs of my clients. Good understanding of operational control, banks compliance and policies, including legal and regulatory procedures. Excellent training preparation, presentation and delivery skills. Proven ability to quickly learn concepts, topics, and software needed to fit the customer and employer needs. A passion and genuine interest in the financial markets and continuing to learn and grow.

Certification:

FINRA Series 6

FINRA Series 63

FINRA Series 65

US Life Insurance certification in 2010

US Health Insurance certification in 2010

MOODY’s Analytics Business Lending Fundamentals (BLF)

AMFI Certified (Advisors Module) in 2006

Specific Expertise:

Ability to acquire new domain knowledge and skills swiftly.

Passion to learn and grow with high energy and positive attitude.

Ability to work and provide solutions under pressure and to handle complex and multiple priorities.

Capable of performing effectively in a team, or alone and unsupervised Strong verbal and written skills for clearly delegating tasks to team members and effectively communicating results to management.

Achievements & Recognitions:

Awarded as the Top performer banker for NJ Northern West for the year 2016 and Top performer Relationship Banker in 2018.

Promoted from PBR I to PBR II in the first year of service and then licensed relationship banker, Select Banker and Sr. Relationship Banker with Santander bank.

Promoted to a Manager Level within the first year of service with HSBC, Kolkata, India.

Awarded by the Personal Financial Services Head of HSBC, India with the “Hall of fame member” award in 2005, 2006 and 2007 for consistency in the performance level.

Employment History:

Citizens Bank (08/22 – current) Morris Plains, NJ

Private Client Relationship Manager

Citizens Wealth.

Provide regular value-added engagement with affluent Wealth clients, High touch, face-to-face or virtual meetings.

Perform regular, proactive outreach to manage, deepen and retain relationships, creating remarkable experiences.

Conduct through discovery to understand family dynamics, goals and objectives and current financial situation.

Strategize with financial planners and financial advisors on how to present the breadth of Citizens solutions across banking, lending, and investments to the client to help them reach their financial goals.

Engage with Certified Financial Planners and Financial Advisors to create and analyze the client’s financial plan and strategize on how to present the breadth of Citizens solutions across banking, lending, and partner with the Advisor for investments to help clients reach their financial goals.

Introduce appropriate opportunities to segment partners, based on their financial goals, including but not limited to Financial Advisor, Wealth Advisor, Home Loan Officer, Small Business Partners.

Build an activity-based business development plan centered around proactive outreach and follow-up behaviors.

Santander Bank

Client Service Associate

Santander Investment Services (02/22 – 08/22)Florham Park, NJ

Identify additional opportunities to help our clients through research, reports, and reviews of existing clients as well as prospective clients on a regular basis.

Manage and clear communication with account opening and account transfer processes and providing a timely follow up.

Prepared new clients onboarding packages like New account application, account transfer forms, uploading and uploading all to Wealthscape system.

Assist & collaborate with the services needs of Financial Advisor’s existing book of business clients and in growing their business by accomplishing specific sales goals.

Take full ownership of and promote all systems and processes. Which includes expertise in ONE System, Wealthscape, SRC, FMAX, Money Guide Pro and Salesforce and the subject matter expert in all systems that support the business.

Santander Bank (06/15 – 02/22 )Rockaway, NJ

Sr Relationship Banker (Licensed), Select Dedicated Banker (Licensed), Relationship Banker,, Personal Banking Representative II, Personal Banking Representative

Financial Management- Effectively manage revenues, expenses and asset quality.

Perform sales activities to develop new relationships with high-net-worth clients.

Assess customers' needs by asking questions and identifying opportunities to help achieve their financial goals.

Independently manage a portfolio comprised of both High value consumer clients and small business customers with annual revenue of $5MM

Deepen relationships with business customers by recommending the best need-based solutions directly as well as introduce key partners when appropriate.

Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.

Analyzation of large data sets and familiarity with related data analysis tools (e.g., Tableau, Salesforce)

Create, maintain, and execute a Client Account Plan for each High Priority connection

Manage all aspects of client relationship, develop, and maintain long-term relationships through strong personal networks and contacts.

Successfully contributed to the branch deposit growth of 20% quarter after quarter, by proactively manage an assigned portfolio of high-net-worth clients with a total deposit balance of 48MM, through an advised-based approach, ensuring each client receives the best products and services.

Created organized and implemented wealth management strategies designed to deepen relationships with existing clients by collaborating with Select Clients financial advisor which resulted in a 10% quarter after quarter investment balanced growth.

JP Morgan & Chase

Bank Teller (08/13 – 04/14), Morristown, NJ

Accepted and processed customer’s deposit and loan payments.

Maintained and balanced a cash drawer daily with not a single difference.

Sovereign Bank

Customer Service Representative (03/08 – 04/10), Rockaway, NJ

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Understands and maintains compliance with Bank policies and procedures and applicable laws and regulations, including BSA, AML, and OFAC.

Hong Kong & Shanghai Bank Corporation

Relationship Manager (03/05 to 04/07), Kolkata, India

Managed customer relationship with the assigned 1500 customers of the bank.

Achieved personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques, and leveraging bank products and services.

Established and maintained key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.

Supported sales/service activities within the bank by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.

Performed at different levels from Teller, customer service and Relationship manager.

Education:

Master of Business Administration (MBA) in Sales & Marketing - All India Management Association, India

Bachelor’s in commerce – University of Kolkata, India

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