Property Manager Customer Service
Resume:
Carrie Bayuelo
Henrico VA, ****8
**********@*****.***
Professional Summary
Assistant Property Manager, leasing Consultant, Mortgage Customer Service Specialist with more than 10 years of experience in fast-paced Corporate Environment. Excellent problem solving and communication Skills. Track record of achieving exceptional results in meeting timelines and adhering to Corporation Guidelines to Production.
Skills
Fluent in Spanish and English Time management
Critical Thinking Administrative Management
Complex Problem Solving Customer service advance skills Negotiation
Experience
Assistant Property Manager
October 2017- February 2020
Dodson Property Management
KRS HOLDINGS
Processed new tenant applications, addressed and resolved tenant’s issues and complaints, Managed Maintenance staff. Filed evictions, coordinated with the owner's policies, assisted in marketing the property, and managed the financial aspects of the business. Performed administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings. Responsible for lease renewals as well as non-renewals.
Leasing Consultant
Somerset Glen Apartment
GSC CORPORATION
August 2015- October- 2017
Communicated effectively to develop and maintain strong client relationships Market promotions and apartments availability
Respond to phone, email and walk-in inquiries for housing Negotiate leasing terms with the goal of closing deals Renewal of lease contracts for current residents
process of all rent payments
Daily reports of delinquencies
Daily reports of vacancies
Recovery Specialist
Capital One
June2014- September 2015
Managed Charged off credit accounts, Monitored and had ownership of bilingual accounts, negotiated past due amounts with the goal to bring account into good standings. Assisted with special projects and other duties as assigned. Executed customers billing inquiries and account changes promptly and accurately. Financial Specialist
CCO Mortgage
April 2010- May 2014
Mortgage collectors liaise with customers to update them on their financial statuses and develop alternative payment plans. This job involves updating records with customer data, developing alternate payment methods or systems that benefit both parties, and auditing loan documents. Had ownerships of bilingual hi risk delinquent mortgage accounts Collection Specialist
Suntrust
February 2007-March 2009
Nasson Business Institute
Pawtucket, R.I.
Office information Specialist
GPA 4.0
1997
Education
Walton High School
Bronx, N.Y
High school Diploma
1993
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