General Manager Customer Service

**** *********** *****, ************, **, ***** •

****************@*****.*** • +1-256-***-****

YASSINE ARROUCHI

Restaurant General Manager

PROFESSIONAL SUMMARY

Restaurant General Manager with 7+ years of experience in the hospitality industry, excelling in leadership and customer service. Skilled in food handling, events management, and staff training, ensuring operational efficiency and high standards of service. Passionate about innovative menu development and cost-effective solutions, leveraging strong negotiation skills to enhance restaurant performance and customer satisfaction.

EMPLOYMENT HISTORY

RESTAURANT GENERAL MANAGER Feb 2022 - Present

Graduate Hotel Nashville, TN

• Recruiting, training, and supervising restaurant staff.

• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.

• Ensuring that all restaurant expenses are within budget and identifying ways to decrease operational costs.

• Receiving delivered restaurant supplies and verifying that the correct items and quantities have been delivered.

• Taking inventory of restaurant supplies and ordering new stock as needed.

• Resolving customer complaints regarding food quality and customer service.

• Suggesting new menu items based on customers' preferences and feedback. MULTI UNIT ASSISTANT GENERAL MANAGER Mar 2020 - Feb 2022 Panera Bread Nashville, TN

• Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction.

• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.

• Assist the General Manager in maintaining accountability for the success of the cafe by making key-decisions and solving problems.

• Act as a role model and demonstrate professional behavior to cafe team as well as to customers.

• Uphold and coach achievement of Food Safety standards.

• Upgrade and improve cafe operations when needed, maintain quality of product and service.

• Adhere to cafe systems and processes to accomplish day-to-day operations.

• Follow company policies and procedures and comply with all state and federal regulations.

• Coach and follow up with team members to ensure the cafe adheres to operational standards.

• Safeguard the team by maintaining a healthy and safe workplace, environment and culture.

• Assist the General Manager in supervising the overall operation of the cafe.

• Hire, train, motivate and manage performance of Retail Team Members to ensure the cafe is staffed to ensure quality standards and exceptional customer service.

• Coach and delegate to Team Managers and Team Members in order to build subject matter experts within the cafe teams for career development and cafe succession planning.

• Oversee the QHC process alongside the General Manager, rewarding and recognizing Team Members including comprehensive compensation planning and career pathing.

• Execute company and cafe strategies for sales growth and flow through.

• Manage Team Member labor and help cafe maintain profitability.

• Assist General Manager in maintaining cafe costs and inventory. BANQUET CAPTAIN Jan 2018 - Mar 2020

Hermitage hotel Nashville, TN

• Meet and greet clients.

• Oversee catered functions, in house and off site.

• Responsible for making the function space visually appealing and presenting the menu offering for the event.

• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.

• Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.

• Provide excellent customer service and ensure customer needs are met.

• Provide unique and creative ideas to enhance meetings & group experience.

• Should possess in depth Knowledge of Food and Beverage preparation and presentation.

• Supervise events and team members throughout service.

• Guide the Banquet servers in set up of tables and place settings.

• Familiar with all current and upcoming event details.

• Resolve staff and customer concerns quickly and efficiently.

• Co-ordinate with the Kitchen and housekeeping department. EDUCATION

BACHELORS IN ENGLISH IN LITERATURE Sep 2003 - Jun 2007 University Hassan II El Mohamedia, Morocco

HIGH SCHOOL DIPLOMA Sep 2000 - Jun 2003

Abdelkrim Khattabi High School El Mohamedia, Morocco SKILLS

Customer Service, Food Handling, Banquet Experience, Serving Experience, Team Management, Restaurant Management, Management, Kitchen Management, Catering, Events Management, Negotiation, Supervising, Leadership. LANGUAGES

English (Highly proficient), French (Highly proficient), Arabic (Native), Spanish (Highly proficient). ADDITIONAL INFORMATION

WORK AUTHORIZATION

Authorized to work in the US for any employer

RELOCATION

Willing to relocate to: Nashville, TN

Contact this candidate