Human Resources Business Partner

Shermetra M. Irving, SPHR

*********@*****.*** • 469-***-**** • Dallas, TX

SUMMARY

Strategic Business Partner skilled at aligning business needs with human resources initiatives to drive organizational performance and accomplish goals. Change agent performing as key business partner to multi state client base assessing organizational challenges, developing strategic direction, building consensus among managers, and applying creative techniques to provide solutions to business challenges. Extensive background in Organizational Development, Process Improvement, Succession Planning, Training & Development, Performance Management, Budget Management, Diversity, Equity & Inclusion Recruitment, Executive Level Recruiting, Orientation & On-Boarding, Recruiting Metrics

EXPERIENCE

RedSail Technologies, Director of Human Resources

Mar 2023 - Jan 2025

Reported to the Vice President of Human Resources. Managed the Human Resources function for pharmacy software organization comprised of 750 employees in multiple locations throughout the United States, with additional operations in Canadian provinces.

Managed HR team of 10 employees, responsible for payroll, benefits, recruiting, employee relations, and merger/acquisition integration exercises.

Successfully managed and provided leadership oversight for three acquisitions in the first 12 months of employment.

Developed and implemented employee engagement strategies, including the introduction of employee engagement surveys and increased participation by 30% year over year.

Established a successful talent acquisition program that went from hiring 30 positions the previous year to increase by 45% in 12 months and tracking to increase an additional 40% in the next 12 months.

Established HR Generalist training program.

Completed Request for Proposal (RFP) for an Applicant Tracking System (ATS) comprised of four initial companies, led to ultimate selection and implementation of new ATS system that is compatible with the payroll system to increase overall efficiency by 30%.

SWC Group, Director of HR/Chief People Officer

Aug 2021 - Jul 2022

Reported to the CEO/Owner of the Company. Responsible for providing Strategic HR Leadership for the day-to-day operation and strategic oversight of HR to a 400-employee Call Center and Consumer Collections environment comprised of on-site and remote positions.

Provided oversight of HR department as large as 10+ dedicated employees comprised of Generalists, Recruiters, and support functions, while partnering closely with training and Information Technology (IT).

Managed strategic partnerships with vendors, including Applicant Tracking System, HRIS/Payroll, Benefits, 401k administration. Partnered with outside legal counsel to respond to EEOC claims and annual filings and attestations.

Managed high volume recruiting team of 6-7 recruiters hiring in excess of 150-200 hires per week during peak season.

Led Request for Proposal (RFP) for an integrated Applicant Tracking System (ATS), HR/Payroll/Benefit System to integrate all HR functions from “hire-to-retire.”

Associations Inc. (DBA) Associa, Regional Human Resources Director

Jan 2017 - Apr 2021

Reported to the Vice President of Human Resources providing strategic HR leadership at the country’s leading Homeowner’s Association (HOA) Management Company

Responsible for providing Strategic HR Leadership for the Central and Acquisitions Region of the organization.

Provided HR Strategic leadership to 14 with over 10 direct reports in offices that spanned several locations throughout the central portion of the US from Michigan to Texas.

Managed policy creation, full-cycle recruitment processes; included executive level and C-Suite roles.

Completed workforce management analysis as well as partnering with Operations to create marketing plans/strategies to gain and strengthen market share in key areas of the organization.

Built new business lines and helped to make modifications in less profitable markets.

Well-versed in all disciplines within the Human Resources space and dedicated to the continued growth and evolution of the function.

Associations Inc. (DBA) Associa, HR Manager, Client Shared Service Center

Jan 2016 - Nov 2017

Responsible for providing onsite Human Resources leadership for a 400-seat Client Shared Service Center. Managed 2 onsite direct report

Managed all aspects of daily Human Resources activity, including Employee Relations, Recruiting, Compensation Strategy, Benefits and Payroll functions.

Promoted to Regional Human Resource Director.

CoreLogic Default Services (Formerly First American), Sr. Human Resources Business Partner/Manager

Jun 2009 - Dec 2015

Reported to the Sr. Director of Human Resources for a Fortune 200 Mortgage Information Services company. Managed junior HR Generalists and HR Coordinators. Responsible for providing primary HR support to a client base of 400+ employees spanning across Texas, Denver, Kentucky, Utah, and California.

Led and managed the implementation of HR related programs and initiatives ensuring consistency and effective deployment among multiple locations.

Investigate EEOC, sexual harassment and discrimination claims and mediate grievances. Documented complaints and made recommendations for the appropriate disciplinary action.

Managed employee relations activities for assigned areas and provide consultation to both management and staff on all issues related to morale, diversity, company policies and procedures.

Developed and delivered leadership/management development training.

First American Corporation, Senior Recruiter/Lead Recruiter

Jan 2006 - Jun 2009

Reported to Director of Talent Acquisition. Responsible for leading enterprise-wide recruiting function. Managed staff of 2 full-time Recruiters, 3 Contract Recruiters, and a Staffing Coordinator.

Developed and implemented strategic recruitment and employment programs including college recruiting and diversity programs. Served as liaison to Executive Staff and Management maintaining a clear line of communication regarding hiring practices and procedures, and forecasting. Oversaw the proper documentation in the hiring process.

Worked with Human Resources business partners regularly regarding company policy, procedures, contract, and staff hire paper flow, new hire orientation and tracking reports.

Worked with management to ensure timely understanding of current and future workforce needs and implement improvements to staffing processes including sourcing and selection.

Maintained/managed recruiting budget, and managed vendors.

Led full life cycle recruitment of management and executive level positions including Accounting and Technical positions. Instrumental in the creation and implementation of a contract hiring system for potential hires and to gain. competitiveness within the industry.

Performed targeted internet searches, screened resumes, and applicants, scheduled, and conducted interviews, negotiated offers, performed reference checks, generated contracts and new hire correspondence. Generate reports, statistics, and correspondence, as necessary.

Geico Insurance Company, Senior Employment Specialist

Jul 1996 - Dec 2005

Reported directly to Manager of Human Resources for Fortune 500, top six Auto Insurance Company

Responsible for facilitating multi-faceted staffing and selection process for the third largest automobile insurance carrier in the United States which employs a staff over 15,000 nationwide. Lead recruiter for a team of three junior recruiters and one recruiting assistant.

EDUCATION

Colorado State University, Global Campus Bachelor • Human Resources Management

CERTIFICATIONS

Senior Professional in Human Resource Management • HRCI Institute

COMMUNITY OUTREACH

HER International- Vice President

Non-Profit Organization established to provide support to women in underserved communities

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