Accounts Receivable Customer Service

DG David Gardner

GREENWOOD, IN ***** 317-***-****

***************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards.

SKILLS Financial Reporting

Organizational Skills

Time Management

Dispute Resolution

Attention to Detail

Problem Solving

Decision Making

Invoice Processing

Payment Negotiations

Adaptability

Cash Application

Credit Management

Account Reconciliation

Analytical Thinking

Bookkeeping

Customer Service

Debt Collection

Microsoft Excel

Accounts Receivable Software

Accounts Receivable

WORK HISTORY ACCOUNTS RECEIVABLE ANALYST 04/2008 to 01/2024 Utility Supply Company Indianapolis, IN

Increased efficiency in accounts receivable processes by implementing new software and automation tools.

Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients. Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies. Collaborated with sales teams to improve client relationships, fostering a positive payment culture and reducing delinquencies. Managed credit risk through comprehensive assessments of new customers'' financial health, minimizing potential losses from bad debts. RV SALES ASSOCIATE 10/2006 to 04/2008

Mount Comfort RV Greenfield, IN

Boosted customer satisfaction by providing personalized service and product recommendations.

Enhanced dealership reputation by consistently delivering exceptional customer experiences.

Cultivated strong relationships with clients, resulting in increased repeat business and referrals.

Streamlined sales processes by effectively utilizing dealership software for inventory management and client tracking.

Contributed to team success by collaborating with colleagues and sharing best practices.

Increased overall sales performance by offering tailored financing options to prospective buyers.

GENERAL DENTIST FAMILY PRACTICE 03/1988 to 06/2006 Keuka Dental Group (owner) Penn Yan, NY

Improved patient satisfaction by providing comprehensive dental care and establishing trust through clear communication and empathy. Streamlined appointment scheduling for increased efficiency, resulting in shorter wait times and higher patient retention rates. Performed thorough dental examinations, identifying issues early on to prevent further complications and promote long-term oral health. Collaborated with a team of hygienists and dental assistants, ensuring a seamless patient experience from start to finish.

Educated patients on proper oral hygiene techniques, empowering them to take control of their dental health and minimize the need for invasive treatments.

Implemented innovative pain management solutions during procedures, enhancing patient comfort and reducing anxiety levels. Conducted various restorative procedures such as fillings, crowns, bridges, and root canals to improve patients'' oral function and appearance. Developed personalized treatment plans tailored to each patient''s specific needs, contributing to overall satisfaction levels. Managed inventory effectively by regularly monitoring supplies usage and placing timely orders for necessary equipment or materials. Enhanced practice reputation through active involvement in community events, providing free dental screenings or educational sessions. Expanded service offerings by staying up-to-date with industry advancements in techniques, technologies, and materials through continuous professional development courses.

Maintained a clean work environment by adhering strictly to infection control protocols, promoting a safe atmosphere for both staff members and patients alike.

Optimized office workflow by coordinating with administrative staff on billing processes, insurance claims handling, and collection efforts while maintaining strict compliance with relevant guidelines. Cultivated a positive workplace culture through effective leadership skills that encouraged collaboration between all team members. Delivered exceptional cosmetic dentistry services including teeth whitening, veneers, and orthodontic treatments that significantly improved patients'' smiles and selfconfidence.

Provided emergency dental care for urgent cases such as broken teeth or severe toothaches, ensuring patients received timely relief from pain and discomfort.

Established strong referral networks with other dental specialists in the area to better address specific patient needs beyond general dentistry services.

Contributed to practice growth by actively seeking out opportunities for expanding client base through marketing efforts and community outreach initiatives.

EDUCATION DDS Dentistry 05/1987

Georgetown University Dental School, Washington, DC BS Biology 05/1983

Arizona State University, Tempe, AZ

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