Personal care assistent (PCA)

A l e xandra Caple

***************@*****.***

Highly motivated and adaptable professional with a proven track record of achieving results. Possesses strong communication, problem-solving, and teamwork skills. Known for meticulous attention to detail and ability to thrive in fast-paced environments. Dedicated to delivering exceptional performance and contributing to organizational success.

E x perience

DECEMBER 2020 – FEBRUARY 2024

Personal Care Assistant – New Haven, CT -

Cultivated trusting relationships with clients by demonstrating compassion and empathy in daily interactions.

Customized care plans based on individual needs and preferences, ensuring personalized assistance and support.

Conducted thorough assessments and observations to identify changes in clients' conditions and promptly communicate with healthcare professionals.

Assisted clients with activities of daily living, including grooming, bathing, dressing, and medication reminders, while respecting their dignity and privacy.

Maintained a clean and safe environment for clients by performing household tasks such as light housekeeping and meal preparation.

Adapted quickly to changing situations and demonstrated flexibility in responding to unexpected challenges.

Documented client progress and activities accurately and timely to ensure continuity of care and compliance with regulatory requirements.

JUNE 20XX – AUGUST 20XX

Supervisor – Bird Mart – Bridgeport, CT

Demonstrated leadership by effectively supervising a team of store associates, providing guidance, training, and performance feedback to ensure a positive work environment and optimal customer service delivery.

Implemented and enforced store policies and procedures to maintain a safe and compliant workplace.

Resolved customer complaints and concerns promptly and professionally, striving to exceed customer expectations and foster long-term loyalty and satisfaction.

Conducted regular audits of cash registers and financial transactions to ensure accuracy and accountability, maintaining a high level of integrity and trustworthiness in financial management.

Managed day-to-day operations, including opening and closing procedures, scheduling, and delegating tasks, to ensure smooth and efficient store functioning. MAY 2017 – MAY 2021

McDonald’s – Shift Manager – Norwich, CT

Led a team of 10 employees during shifts, ensuring efficient operations and exceptional customer service delivery in a high-paced environment.

Implemented training programs and provided ongoing coaching to team members, resulting in improved performance, increased productivity, and enhanced customer satisfaction scores.

Ensured compliance with food safety and sanitation standards, conducting regular inspections and training sessions to maintain a clean and safe working environment.

Handled cash transactions and reconciled cash drawers, demonstrating accuracy and integrity in financial management.

Resolved customer concerns and complaints promptly and effectively, utilizing strong communication and problem-solving skills to ensure positive resolution and customer satisfaction. S k i l l s

Computer Skills • Multi-tasking • Team player • Excellent time management skills • Problem solving• Adaptability

• Attention to detail• Leadership • Creativity • Organizational skills • Communication skills • Customer Service E ducation

SEPTEMBER 2018 – MAY 2023

Bachelor of General Studies and Social Science - University of Bridgeport – Bridgeport, CT

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