Customer Service Information Technology

Myles Matthews

******.********@*****..*** 240-***-**** Linked In

Education

Prince George's Community College Largo, MD

Certification: Electrical Technician Expected Graduation: May 2028

Charles Herbert Flowers High School Springdale, MD

Focus: Information Technology Graduation: May 2021

Skills and Proficiencies

Technical Skills & Softwares: Microsoft Office 365, Google G-Suite, Adobe Creative Cloud, Sony Vegas Pro, Cap Cut

Other Skills: B2B & B2C Marketing, Consulting, Product Design, Sales, Reading blueprints, Mechanical Skills, Customer Service, Communication, Organization

Work Experience

United Furniture Warehouse

CSR/customer service representative

Office manager assistance

August 2024 - Present

Summary

Highly motivated and detail-oriented Assistant Manager with over 1 year of experience in retail furniture sales and financial operations. Skilled in team leadership, inventory management, and customer service excellence. Proven track record in implementing financing solutions that drive revenue growth while maintaining operational efficiency. Adept at fostering positive customer experiences and optimizing store performance.

Skills

• Retail Management Billing and Invoicing Furniture Sales Expertise,

• Financing and Credit Solutions Staff Training any Supervision

• Inventory and Supply Chain Management

• Budgeting and Expense Control

• Customer Relationship Management (CRM)

• Conflict Resolution and Problem Solving

● Collaborated with customers to develop financing plans tailored to their needs, increasing sales by specific metric.

●Monitored and controlled budgets, reducing store expenses by specific amount or percentage.

●Oversaw inventory levels and coordinate with suppliers to ensure timely stock replenishment.

●Resolved customer complaints and issues, maintaining a percentage% satisfaction rate.

●Assisted customers in selecting furniture and home décor that matched their preferences and budgets.

●Educated customers on financing options, achieving a specific metric % increase in financing plan sign-ups.

●Maintained an organized sales floor and ensured product displays adhered to store standards.

●Managed schedules, coordinated appointments, and ensured seamless daily office operations

●Processed invoices, tracked payments, and maintained accurate financial records.

●Answered phone calls, responded to emails, and addressed customer inquiries professionally.

●Organized and updated client files and databases, ensuring data accuracy and confidentiality.

●Ordered and maintained office supplies, supporting a well-stocked and organized workplace.

OMA Professional Cleaning Technicians LLC

Trainee/ Office Assistant

Professional Summary

May 2024 - August 2024

Skills

•Answering and directing phone calls, Managing emails, correspondence, and scheduling appointments. Maintaining and organizing physical and digital filing systems, Greeting and assisting visitors or clients, Office Organization,Ordering and maintaining office supplies and inventory.

•Keeping the office area clean and organized,Ensuring office equipment is operational and arranging repairs when necessary, Coordinating with vendors and service providers.Support to Teams Assisting other staff members with administrative tasks and projects. Arranging travel and accommodation for staff. Supporting event planning, meetings, and conferences. Recordkeeping

•Updating and maintaining records, databases, and documents, Processing invoices, expense reports, and payments. Monitoring and managing petty cash or budgets,Customer and Client Interaction,Handling inquiries from clients or customers professionally,Ensuring a positive and welcoming environment for all visitors,Following up on customer or client requests as needed

Dedicated and detail-oriented professional with experience as a Carpet Cleaning Technician and Office Assistant. Skilled in operating cleaning equipment, providing excellent customer service, and performing administrative duties to ensure smooth office operations. Known for multitasking, problem-solving, and maintaining high standards of professionalism in both technical and administrative environments.

●Cleaned carpets, upholstery, and rugs using industry-standard equipment and eco-friendly cleaning solutions.

●Conducted pre-cleaning assessments to determine the scope of work and identify customer needs.

●Provided exceptional customer service by explaining cleaning processes and addressing client concerns.

●Maintained and performed minor repairs on cleaning equipment to ensure operational efficiency.

●Followed safety guidelines and company protocols to deliver high-quality cleaning services.

Fedex

Package Handler Oct 2023

●Execute systematic sorting methodologies to categorize incoming packages based on predetermined criteria, ensuring optimal workflow efficiency and accurate destination alignment.

●Strategically allocate packages within transportation conveyances, incorporating precision-based methodologies to maximize load capacities, uphold safety standards, and optimize delivery timelines.

●Conduct rigorous inspections of packages to validate adherence to shipping regulations, labeling accuracy, and quality standards, mitigating potential discrepancies and enhancing shipment integrity.

ZARA

Lead Sales Associate December 2022 -August 2023

●Customer Transactions,Operate cash registers to process purchases efficiently and accurately, Handle cash, credit/debit card payments, and returns or exchanges,Customer Service

●Provide excellent service by greeting customers warmly and addressing any inquiries,Ensure a smooth checkout experience and assist with bagging merchandise.

●Store Maintenance Maintain a clean and organized cash desk area, Replenish shopping bags, receipts, and other cashier supplies,Sales Support:

●Stay informed about store promotions, discounts, and return policies to assist customers, Support sales associates by coordinating with the stockroom or assisting during busy periods,Problem Resolution,Resolve customer complaints or issues professionally and escalate to the manager when necessary.

●Compliance,Follow Zara’s cash handling and operational procedures to minimize errors,Ensure all transactions comply with company policies and local regulations,Skills and Qualifications Strong communication and customer service skills.

●Basic math skills and attention to detail, Ability to work in a fast-paced environment and adapt to changes, Team player with a positive attitude.

Buchanan's Hvac & Fireplace LLC Feb 2022 - June 2022

Apprenticeship / Training

●Focuses on improving indoor air quality by installing and maintaining ventilation systems, air purifiers, humidifiers, and dehumidifiers. IAQ technicians assess indoor environments, identify pollutants, and recommend solutions to enhance air quality.

●Performs routine maintenance tasks to ensure HVAC systems operate efficiently and reliably. This includes cleaning components, lubricating parts, inspecting system components for wear and tear, checking refrigerant levels, and testing system performance.

●Diagnoses and repairs malfunctioning HVAC systems, addressing issues like inadequate cooling or heating, system leaks, electrical problems, and airflow issues. Service technicians use diagnostic tools and equipment to identify problems and perform necessary repairs or replacements.

Jaspers

Hostess/Togo May 2021 - Nov 2022

●Employ an advanced Reservation Management System to log, track, and allocate reservations. Ensure synchronization with real-time table availability metrics to prevent overbooking and optimize seating logistics.

●Utilize queueing theory principles to manage guest flow during peak hours, employing algorithms to estimate wait times and dynamically allocate seating based on table turnover rates and seating capacities.

●Upon guests' arrival, the host warmly welcomes them, acknowledges any reservations, and guides them to available tables or seating areas.

Leadership

Retro Fitness Volunteer

●Collaborate with Retro Fitness staff to organize, promote, and execute community events, fitness challenges, charity fundraisers, or special programs designed to engage members and enhance community involvement.

●Assist with maintaining a clean, organized, and safe workout environment by sanitizing equipment, replenishing supplies, and ensuring compliance with cleanliness standards and hygiene protocols.

●Address member inquiries, resolve concerns, and direct individuals to appropriate staff or resources as needed.

Contact this candidate