Office Manager Administrative Assistant

margo johnson

***** ****** ***.

Lansing, IL ****8

*****.**********@*****.*** Cell 708-***-****

specialized skills

● Epic ● iCloud

● On-Call Editor ● Excellent Customer Service Skills

● MS Office Suite ● Purchase Orders

● Ovation Travel ● Angus

● Office Manager

career objective

I am a highly motivated individual that works well under pressure. I have the ability to multitask without compromising the quality of my work. I possess excellent communication skills while maintaining a professional relationship with management, co-workers and staff. The experience I have gained over the 20+ years as an Executive/Sr. Administrative Assistant will serve as an asset to an organization/company.

PROFESSIONAL EXPERIENCE

Ipsos Insight, LLC – August 2022 – Present

Office Manager / Executive Assistant

Key Responsibilities:

•Provide Executive Assistance to two Vice Presidents

•Manage VP’s calendar vis MS Outlook

•Organize all company sponsored events for the office both internal and off-site

•Serves as liaison with The Office of The Building

•Schedule maintenance/repairs for all office equipment, furniture, appliances and electronics

•Arrange courier service via FedEx for both Domestic and International shipments

•Process invoices for 15 vendors and ensure invoices are paid as it aligns with net term agreement with vendor

•Deactivate Employee ID Badges for both resigned and terminated employees and communicate with Office of The Building to revoke access to building

•Negotiate and execute contracts with vendors

•Maintain Outlook inbox for the Chicago office which available to over 200+ employees (in addition to my own inbox)

•Submit Work Order Requests and follow-up to ensure work has been completed satisfactorily

•Send out Onboarding documents, Welcome emails and schedule training for new hires

•Schedule meetings both on-site and via MS Teams

•Submit and reconcile T&E reports

•Check accurate reporting and approve employees timesheet

•Submit timesheet for VP’s

•Send office wide communication to Chicago based employees

•Maintain professional appearance of office and ensure that kitchens are fully stocked at all times

•Keep inventory list / order office supplies

Ann & Robert H. Lurie Children’s Hospital of Chicago – October 2015 – August 2022

Sr. Administrative Assistant Academic and Clinical

Key Responsibilities:

•Provide administrative support to Division Head, Office Practice Manager, Faculty and staff

•Event planning for both internal and external events and select menu

•Maintain MS Outlook calendar for Division Head to include scheduling, accepting and declining meeting invites on his behalf and coordinate travel arrangements

•Submit and reconcile Expense Reports for faculty and staff

•Work with Division Head, Office Practice Manager and other staff in the development, coordination and promotion of the Annual Child Abuse Pediatrics Child Maltreatment Symposium

•Assist with the interview process, on-boarding and training of new hires

•Organize and prepare for two monthly division meeting via MS Teams

•Assist with preparing the curriculum, activities and clinical schedules for Residents

•Input physician’s schedules using the On-Call Editor System

•Assist families with setting-up Telemedicine visits to connect with physicians remotely and create Starleaf links for physicians to join the meeting virtually

•Edited physicians After Summary Visit Reports prior to sending to families and Primary Care Physicians

•Inventory and order office supplies for the division and submit Purchase Orders through Lawson

•Submit Help Desk tickets on behalf of faculty and staff

•Schedule clinical appointments as well as cancel and re-schedule as needed for multiple physicians

•Reserve conference room and reoccurring conference room for meetings

Illinois Action for Children – May 2012 – October 2015

Receptionist / Administrative Assistant

Key Responsibilities:

•Greeted clients and assigned numbers to speak to a specialist regarding Child Care Assistance

•Answered/routed all phone inquiries to appropriate staff

•Updated phone listing and Front Desk Training Manual

•Trained back-up staff for the receptionist/front desk activities and procedures

•Gave report to the Nurse or designated in-charge person at the end of the shift

•Opened, sorted and distributed all incoming mail from the U.S. Postal Service and Courier Services

•Received and entered conference room requests on conference room calendar, print out and displays schedules on each conference room door on a daily basis

•Performed administrative duties as assigned; typed correspondence, reports, drafts, data entry and ordered office/copier supplies

HG Jones & Associates – Chicago, IL – September 2010 – January 2012

Sr. Administrative Assistant

Key Responsibilities:

•Managed travel and expense reporting for CEO and Vice Preside of Business Development

•Ordered, assembled and delivered training materials to the Directors and participants of state-wide Head Start Program training classes

•Prepared correspondence, financial statements, in voices and other documents using MS Office, Database and other presentation software

•Reviewed operational procedures for improvements in workflow, process and expenditures

•Coordinated all travel accommodations for CEO, VP of Business Development and Office Manager

•Created, organized and maintained filing system

•Assisted Office Manager on various projects and assumed the responsibilities of the Office Manager in her absence

Merrill Lynch Capital – Chicago, IL – February 2003- April 2010

Senior Secretary

Key Responsibilities:

•Updated Pipeline Reports for new and closed accounts

•Processed check requests, wire transfers and deposits

•Processed legal fees invoices daily and paid third party invoices for 20+ vendors weekly

•Managed Outlook calendars for Director and VP of Closing and Leasing Department

•Processed Engagement Letters for new deals and obtained quotes from three different vendors for price comparison

•Submitted legal documents for safe storage for new accounts over $100K

•Managed travel and expense reports for Director and Vice President of Closing Department

•Coordinated all travel arrangements for Director and eight tax consultants of Closing Department

•Scheduled visitors for proper access through building security

•Event planning to include all logistics for both internal and external events

•Trained new employees

•Conducted weekly Administrative Assistant meetings via conference call with 10 other Admins. In various states

skills

● MS Word ● MS. Publishing

● MS Excel ● Transcribing

● MS PowerPoint ● Epic

● MS Outlook ● On-Call Editor

● Res / Concur Travel Systems ● Internet Savvy

● Type 85-90wpm

Education

Certificate Received – Business Administration

Bryman Campus – Oak Lawn, IL

Diploma Received (graduated with a 3.8 GPA)

Harper Career Development High School – Chicago, IL

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