Customer Service Representative
Resume:
Irene Pritchard
Supervisor
Charlotte, NC *****
****************@*****.***
Professional Summary
An interesting position with a growing company to utilize my skills as a customer service representative, with the opportunity to grow and advance in a manner which compliments my abilities Authorized to work in the US for any employer
Work Experience
Retention Customer Service Representative
Spectrum-Charlotte, NC
March 2024 to Present
1. Processing payments
2. Assist customer with changing plan
3. Assist with billing
4. Retain customer
Customer Service Representative
iQor-Charlotte, NC
May 2022 to March 2024
• Assist with Peoples Gas in Chicago customers setting up their gas service, disconnections, billing and payment arrangements
• Resolve customer issues
• Work in the inbound call center
Billing Specialist
TTEC-Concord, NC
November 2018 to March 2022
• Assisted members with scheduling appointments and billing issues
• Updated personal information, assisted with changing doctors, and processed payments Medical Scheduler
WESTMED Practice Partners-Charlotte, NC
April 2016 to July 2018
• Scheduled appointments for patients
• Provided patients information to nurses as requested
• Changed doctors per patients request
IBC provider customer service
Xerox-Charlotte, NC
January 2015 to January 2016
• Assisted providers with members eligibility, benefits, claim adjustments, and claim corrections for the policy
Supervisor
IQor-Charlotte, NC
December 2007 to January 2015
• Collected customers payments
• Provided customers technical support
• Took inbound calls assisting with billing, taking payments, and processing payment arrangement
• Made outbound calls to correct customers demographics Assistant Manager
Family Dollars-Charlotte, NC
September 2005 to September 2007
• Supervised 4-6 employees and performed store inventory
• Balanced cash drawers for myself, cashiers and store
• Opened and closed store, floated from different stores, restocked shelves, and advertised special events Assistant Head Teller/Money Room Clerk
First Citizens Bank-Charlotte, NC
June 2000 to September 2006
• Provided a variety of basic banking services such as processing checking savings account transactions, cashing checks, money order, and certified checks.
• Performed branch ordering and shipping duties with the ability to utilize computers and other standard office equipment to maintain a friendly, courteous professional demeanor. Education
Diploma
William Howard Taft HS - Bronx, NY
1975
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