Operations - Senior Manager Director Management

Name: Maria R.

EMAIL: ****************.*@*******.***

Preferred Location is Walnut Creek, CA., 50 mi radius Local Hybrid OR USA Remote - Pacific Time Zone No relocation Required FTE Permanent or Contract to hire W-2 Only Compliant Real ID travel ready US Citizen

7+ years skills & experience:

Director, Operations

Functional Senior Management

Leadership experience by Industry: Banking, Customer Service, Healthcare, Human Resources, Insurance, Payments, Technology

Profile:

• Drive Enterprise Business Operations, Operational Excellence, Organizational Alignment, Business Strategy & Operations initiatives

• Own Day to Day Operations, Operational Efficiency, Risk & Reporting

• Accountable for annual capital forecasts, quarterly $24M+ capital budgets for projects, decisions, cost, expenses as stakeholder & sponsor

• Deliver verbal & written communications, handle prioritization, negotiations, interact with all levels of the company respectfully, equally

• Expect & adhere to important Company core values, Policies, Compliance, Procedures & Standards

• Operations Sponsor partnering with Technology & Non-Technology vendors on operations innovation, solutions, enhancements, training

• Assign Program / Project delivery staff, handle escalations in a proactive professional manner, recognized as trusted advisor

• Encourage unified collaboration, Advocates Partnership towards Business Success

• POC Point of Contact for Vendor Management - Manage vendor relationships, contractors, vendor products & services

• Department Head chartered to hire, supervise up to 53 managers & staff plus vendor resources - Onsite, Hybrid, Remote, Offshore

• Authorized hiring, salary range, capital & operations spending, maximizing performance, profitability, cost savings, reduced expenses

• Delegate work, supervise, set goals, support employee experience, workplace safety, workman’s compensation

• Streamlined process improvements, re-organization, utilized vendors to re-train employees, achieved better staff performance

• Solve complex operations issues, incident management, unexpected obstacles, problem resolution, critical production outage recovery

• Respond multitasking to address each urgent real time challenge instantaneously - Communicate constantly

• Follow-Up, ensure problems escalated are resolved efficiently, Peer Executives & All Departments take-action on operations remediation

• Optimized performance scalability, set contingency measures, supported user acceptance testing on customer facing 24X7 systems to verify & sign-off no production issues after remediation acceptance, knowledge base turnover to Operations

• Achieve efficient business as usual operational status, seamless customers experience

Keywords represent Senior Operations Management Skills Competencies Abilities Tools Utilized Interests:

• Accountability Operational Excellence

• Accounting

• Accounts Payable Invoicing Charges Billing Receivables GL Reconciliation

• ADA Mobility

• Administration

• Admitting Authorization

• Adobe tools Google Tools

• AI Artificial Intelligence Transitions

• AI Automation

• Alignment

• Aligns Performance Feedback Goals - Departments Groups Alliance Partners Vendors Resources Teams Staff

• Allow vendors to recommend competitive comparable bids pricing terms & conditions - Products & Services

• Amend & confirm fixed errors

• Analytical

• AOR Area of Responsibility

• API CGI Interfaces

• Application Architecture

• Application Data

• Application recovery software & data replication

• Application Software

• Applications Performance

• Archive Compliant Traceability Detail Programs Projects Complete Documentation

• Articulate complicated announcements as appropriate to internal & external audiences

• Artificial intelligence Predictive AI

• Assessments

• Attendance Participation

• Automation Strategy

• Back Office Management

• Bank Card Services Operations Card Fraud Management Claims

• Banking Credit Debit First Data Visa Mastercard Discover American Express

• Banking Operations Banking Systems Banking Services

• BCP Business Continuity Planning

• Big 4 Accenture Deloitte

• Blogs

• BP Business Partners

• BPO Business process outsourcing

• Branch Operations

• Breach Identity Theft Unauthorized access or disclosure improper data storage use & disposal

• Broadcast operational reporting

• BU Business Unit

• Budget Management

• Building Teams - Influence Motivate Coach Collaboration

• Business Alignment

• Business Applications Software Systems

• Business Automation

• Business Case

• Business Client Relation Services

• Business Consulting

• Business Contingencies & Disaster Recovery DR

• Business Controls

• Business Expansion

• Business Initiatives

• Business Leader

• Business Management

• Business Model Review Exercised Persuasion interactions to accept technologies to support it

• Business Operations

• Business Partner Relationships

• Business Process Improvements Business Process Management BPM BPR Re-engineering

• Business Process Lead

• Business Program Manager

• Business Software Applications

• Business Solutions - Manager Supervisor Operations Management

• Business Strategy & Execution

• Business-to-Business B2B Business-to-Employee B2E

• Call Center CCaaS Contact Center as a Service * CTI Computer Telephony Integration

• Capacity Plans

• Capital Projects Capital Budgets

• Change Board Member Participant Approver

• Change Control * Change Request CRQ *Change Agent

• Change Manager Change Management Change Lead

• Claims Management

• Claims Process Adjudication Patient Accounts Claims Processing

• Clarity Reports Crystal Reports

• Client Relationship Management Customer Services

• Client Service

• Climate Change Green IT

• Clinical Workflow

• Cloud AWS Azure

• Cloud Services * Co-location SaaS Software as a Service * On Demand Hosting Services

• CMBoK

• COE Center of Excellence

• Collaborate & Share Insights

• Collaboration Space Repository

• Collaboration Tools

• Collaborative

• Committee

• Communicates Interfacing Internal Staff & External Client Business Interactions

• Communication audience-specific messages and tools

• Communications Management

• Compensation - Base Pay Commissions Benefits Stock Options Bonuses Discounts Incentives Training

• Compliance FDA HIPAA PCI SOX ADA AML KYC

• Compliance Reviews Score Prioritize Requirements & Remedial milestones tasks

• Conference Calls

• Confidentiality handling sensitive information

• Configuration Management

• Conflict Management

• Conflict Resolution

• Consolidations

• Constraints

• Consultant

• Consumer Facing Websites

• Consumer Products

• Contact Management

• Contingency Plans

• Contract Negotiated Contractual Obligations

• Convincing to adopt new processes Negotiating workflows

• Coordination of Benefits COB

• Corporate Business Strategy & Operations

• Corporate Programs

• Corporate Relocation

• Cost Analysis * Expenses * Cost Models * Cost Reduction * Cost Management

• Cost Management Financial Reporting Cost Effective Forecasts

• COTS Commercial Off the Shelf Products

• COTS Software & Hardware Deployments

• Covered Entity

• CRE Corporate Real Estate

• CRE Site Services

• Creative Solutions

• CRM

• Cross-Organizational Cross-Functional Teams

• Customer Contact Center * Call Center

• Customer Experience CX

• Customer Facing

• Customer Operations & Call Centers

• Customer order process acceptance thru fulfillment distribution setup & use

• Customer Retention

• Customer Service

• Customer Success

• Customer Survey

• CXO Executive Level Communicator Peer Executive Reports & Support

• Cybersecurity IDM IAM RBAC

• DaaS IaaS PaaS SaaS XaaS

• Dashboards / Diagrams / Scorecards / Process Flows / Templates / Wireframes / Roadmaps / Executive Status Reports

• Data Analytics Data Management Data Governance Data Quality Data Retention

• Data management

• Data Privacy

• Data storage management archive disposal & retention

• Database Management

• Defective Products - Replace Repair Defect Swap Return Donate Decommission Disposal

• Demand Management

• Demonstrations Events

• Dependency Interdependencies

• Devices Deployment

• Digital Commerce D-commerce

• Digital Transformation

• Directly Related Professional Work Experience / Equivalent Training / Skills in lieu of Bachelor’s Degree

• Director Senior Management of Operations

• Discovery phases

• Disputes Conflicts

• Distributed & Co-Located employees

• District Management

• Document Management

• DocuSign

• DOO Director of Operations

• DPE Digital Patient Experience * Digital Transformation * Digital Care Delivery * Digital Health

• Driven to Succeed Employees Teams Groups New Hire Training

• Driving Change Improvements Company Re-Organization

• Dry Run Pilots - Live Simulation testing

• DSS Decision Support Systems

• E2E Lifecycle

• ECM

• E-Commerce B2B B2C B2E E-Business

• E-Learning Develop Quick Learner LMS Training Content & Curriculum

• Electronic Health Records EHR Medical Records EMR Billing

• Eligibility Billing Membership Enrollment

• Email - Outlook Gmail AOL Yahoo

• Emerging Trends

• Employee Incentives - Bonus Salary Increases Positions Promoted - higher pay Promotion to greater challenges

• Engagement Strategy Opportunities

• English Language

• Enhancement Updates Modify Customize Apply & Verify Changes

• Enterprise Operations Transition

• Enterprise Software

• EPIC Bridges ASAP MyChart ICU Home Health Orders Community Connect Cogito ClinDoc Beaker

• Epic Rx Pharmacy Willow Home Health Identity

• EpicCare Ambulatory Tapestry Prelude Cadence Resolute ADT Admission Discharge Transfer Grand Central

• EPPM Oracle Primavera

• Equivalent practical professional work experience & training / Certifications / in lieu of Bachelor’s Degree

• ERP

• EULA

• EV Earned Value

• Evaluate Emerging Risks

• Event Management

• EVP SVP Operations

• Executive Presence Presentations

• Executive Sponsor Committees

• Extranet Intranet Internet

• Facilitating numerous Work Streams Teams Hosted Events Onsite & Conference Offsite sessions

• Facilities – Multi-Site Space plan – Corporate Real Estate Relocation

• FAQs Frequently asked questions Insights Trending Inquiries Answered - Answer Content

• Field Operations

• Field Services & Operations Staff

• Financial Analysis * Reconciliation * Report Budget Management

• Financial Reporting

• Financial Services Financial Systems Financial planning & Analysis FP&A Budgeting / Accounting

• Financial Services Products High Volume Transactions Payments

• Financial Spend Plan - Pricing Rate vs. Cost Estimating Revenue & Margin Quarterly Sales Forecast vs. Actual

• FinTech * Financial Technologies

• Fiscal Management

• Flexible to Change Adaptability

• Follow Through

• FTC GBLA FFIEC OCC FDIC

• Functional Specifications Features

• GANTT PERT WBS Work Breakdown Structure Critical Path CPM

• Gap analysis * Analyst

• Gate reviews

• GE Centricity EMR Medical Health Care Records

• General Business

• General Data Protection Regulation GDPR EU - US Privacy Shield

• Generalist

• GL General Ledger Interface Designed

• Global Risk associated with Regulatory Compliance GRC

• Global Security

• Governance Risk Compliance GRC

• Guidewire ClaimCenter * BillingCenter * PolicyCenter

• HB Hospital Billing - Intake Inpatient

• Health Care Charge Capture Accuracy * Adjudication * Collection

• Health Care Epic Allscripts McKesson GE Cerner - Oracle Health

• Health Care Industry Healthcare Environment

• Health Care Leader

• Health Care Manager with Program Management & Project Management

• Health Care Revenue Cycle

• Health Care Service Provider * Health Services

• Health Care Supervisor Supervise Operations

• Health Plan Health System Insurance Automate Claims HEDIS Demographics Clearinghouse

• Healthcare Compliance Regulations Federal and State Mandates Audit Operational Transparency

• Healthcare Finance

• Healthcare Operations

• Healthcare Payer Provider Operations

• Healthcare Software & Technology HIT

• Healthcare Treatment Charges

• HealthPresence Telemedicine Telehealth

• HER Health Record

• HIE HIX Health Information Exchange

• High Level Management

• High Level Manager Director Product Strategy & Services

• HIM Manager - Health Information Management

• HIM Operations EMR ROI Data Access & Exchange Network Cloud

• HIPAA Health Insurance Portability and Accountability Act

• Hiring Manager Human Resources Payroll & HRIS Systems Onboarding selected Permanent Temporary staff

• HL7 EDI ETL

• HOD Head of Division Department Management

• Human Resources HCM HRIS HRMS Benefits ADA Accessibility Employee Workplace Experience

• IA Information Assurance

• IBM Resilient - Incident Management

• ICD-10-CM ICD-10-PCS ICD-9 UB04 CPT-4 HCPCS

• Identity & Fraud incident solutions & prevention

• IDM IAM Identity Access Management Control

• iKnowMed Mckesson

• IM Instant Messaging

• Imaging PACS

• Independent Autonomous

• Industry Domain - Various

• Influence Collaborate

• Informatics

• Information Management

• Information Security

• Information Technology IT

• Insurance Applications

• Integrated Planning & Delivery (IPD)

• Interdependent Teams Programs

• Interface Development API Interfaces UI GUI

• Intermediate hands-on to High Level Senior Management

• Intermediate Regional Floater / Temporary personnel hired for field coverage

• Intranet Internet Applications Extranet

• Inventory * Asset Management

• Inventory Control * Asset Management

• IoT Internet of Things

• IS Information Systems MIS Management Information Systems

• Issues track & monitor Overall monitoring & tracking

• Iterative process

• Jira Core

• Kaizen

• KPI Key Performance Indicators * Metrics Matrix Measure performance to reveal opportunities for improvement

• Labor Management

• Leadership

• Legacy Business Systems

• Legacy Replacements

• Legal Department Consultation

• License Metering

• LinkedIn Twitter Facebook

• LIS Laboratory Information Systems

• Listen Understand Participate * Clear Verbal Written Communications

• LOB Line of Business Partners

• Localization

• LOE EI Level of Effort Employee Involvement

• Loyalty Program

• M&A Merger & Acquisition * Holistic Enterprise Transition

• Managed Care Information Systems MCIS

• Managed Services

• Management Business Solutions

• Management Consultant

• Management of Operations Senior Manager

• Management Professional Business Services

• Manager Supervisor

• Managing Directing

• Mapping GIS

• Matrix Management

• Meaningful Use

• Medical Hospitals Emergency Clinics IPA with Physicians Nurses on Hospital Systems

• Medical Records Retrieval & ROI Release

• Medical Terminology

• Meet Business Objectives

• Meeting Minutes Agenda Briefings Memorandums / Memos documents Reporting

• Merchant Services Merchant Sales Reports Private Business Banking

• Mergers & Acquisitions

• Metrics KPI RACI

• Microsoft 365

• Microsoft Project

• Migration

• Mobile Banking

• Mobile Digital Wallet

• Money Movement Transfer Systems

• Monitor & Track

• Motivated Organized Consistent Proactive Responsive

• MS Excel

• MS Office M365 O365 * Adobe * Google Workspace Google Suite

• MS Outlook

• MS Photoshop

• MS PowerPoint

• MS Project

• MS SharePoint

• MS Visio

• MS Word

• Multi-facility

• Multitasker

• Necessary Essential Services

• Negotiated Contracts / Contract Management / Execute Contractual settlements

• New Product Development NPI New Product Introduction

• Newsletters

• Non-Profit

• Non-Technical Non-IT Executive

• OCM Organizational Change Management

• OE Operating Expense

• OEM Equipment Negotiations - Buy New Lease Return Service Level Maintenance

• Office Move * Migration

• Online Banking

• Operational AI Artificial Intelligence

• Operational Level Agreement OLA

• Operational Readiness

• Operations Manager OM

• Oracle E-Business EBS B2B B2Bi B2C B2E

• Oracle Health Revenue Cycle

• Oracle RDBMS

• Organization Organizer Organized

• Organizational Development

• OS Windows Linux Solaris Ubuntu UNIX AIX

• OSC Operations Service Center

• Own Staff Safety Onsite

• P&L Profit & Loss * Revenue

• Patient Access Health Insurance COB Coordination of Benefits – HMO PPO EPO EAP Self Pay Workman’s Compensation

• Patient Business Services PFS Patient Financial Services

• Patient Care & Clinical Applications

• Patient Health / Medical Records

• Patient Health Care Information Management * Health Information Services

• Payer & Provider - Health Care Finance Patient Services Medical Hospitals Clinics Managed Care

• Payment Operations Mobile Payments Credit Fraud Customer Operations Banking transactions

• Payment Technologies Payments

• Payroll ADP

• Payroll Approval - Staff Pay Salary - DOE PTO OT UltiPro HRIS HCM ADP

• PB Professional Billing - Outpatient

• PDM Product Data Management

• People Management - Recruit Interview Qualified Trainable Background Check New Hire Orientation Layoff Fire Promote

• People Management / Staff Management - Write Job Description / Skill & Salary Employment MBO Pay raise on merit

• Peoplesoft to Oracle Fusion

• Perform due diligence

• Performance Metrics

• Performance Incentives

• Personnel Confidentiality Empathy Emergency Contact Calm under pressure Building Collaboration

• Phases Segments

• PHI Protected Health Information * Privacy Rule * Confidential * PII Personal Identifiable Information * Sensitive Data

• Planning

• Planview Smartsheet HP PPMC Asana

• PMBOK PMI Waterfall SDLC RAD Agile

• PMM Project Management Methodology

• PMO Management Services

• PMP Project Management Professional

• POC - Point of Contact

• Policies Procedures Structured & Un-Structured Standards Benchmark

• Policy Compliance Procedure Standard Safety

• Portfolio Management

• POS Point of Sale

• POS Point of Sale Clover

• Post Release production validation

• PPE Personal Protective Equipment

• PPM Project Portfolio Management

• Practice Management

• Presentations Meetings Agendas Host Facilitation

• Private Business Banking Merchant Services Merchant Sales Reported

• Problem Management & Incident Management Issues management

• Problem resolution

• Problem Solver - Debugging Troubleshooting Escalating Evaluating root cause for remediation action plan

• Process Improvement * BPM Business Process Management

• Procurement Planning RFP RFQ RFI Requirements Sourcing Select Price Negotiation

• Procure-to-Pay Procurement Sourcing Suppliers Purchase Order Invoices

• Product Features Specifications Product Launch Pilot New Implementation PLC PLM

• Product Innovations

• Product Management

• Product Operations - OEM Delivery

• Product Roadmap Design Build Test Deployed

• Productivity & Throughput Improvements

• Program Coordinator

• Program Director

• Program Management

• Project Artifacts Project Charter Business Case

• Project Closure Knowledge transfer sign-off close

• Project Cost Estimate * Feasibility * Forecasts

• Project Financials

• Project Leadership & Coach

• Project Life Cycle Portfolio

• Project Management

• Project Management Office PMO

• Project Planner Project Planning Action Plans

• Project Team Members Workstream Collaboration

• Proposals Bids Buyer

• Proprietary Information Strictly Confidential

• Proprietary Systems Proprietary Process

• Provider Network Relations

• Provider Physician Service

• Provisioning

• PTP Project Tracking Portal

• Purchasing * System Authorize Purchase Buy Lease Order Ship Receive Approve Project funded Supplier Invoices

• Purchasing Contracts Review Buy Renew Cancel

• QA Quality Assurance

• QC * Quality Control * Encourage QOS * QA & Test

• QMO Quality Management Office

• Quality Assurance

• Quality Management

• RACI Responsible Accountable Consulted Informed

• RCM Revenue Cycle Management

• Records Management

• Refresh Upgrade Configure Custom Built Product

• Regional Leadership

• Regional Operations Executive Director Senior Management

• Regulation GDPR EU Privacy Shield Data Protection Data Security

• Regulatory Compliance - Sarbanes-Oxley SOX COBIT ADA COSO HIPAA GBLA FDIC GDPR FDA ERES PCI

• Relationship Liaison Facilitator

• Relationship Management

• Release Management Release Schedules

• Release of Information

• Releases Management Release Plan Scheduling

• Reliable & Dependable

• Reorganization Consolidation Growing - Build for Expansion Relocation

• Report Statuses multiple initiatives Briefings Budget Deliverables Timeline - Target Deadline Presentation documentation

• Requirements Management BRD PRD PDD Project definition document

• Resilience towards Uncertainty / Resilience when Unanticipated Obstacles arise

• Resource Manager Resource Workload Planning Resource Leveling

• Resources Management Expecting Outstanding Performance after trained always ongoing training

• Restore important business as usual functionality & tools Incident responses to unpredictable events

• Return on Investment

• Revenue Cycle Director

• Revenue P&L Profit & Loss

• Reward Bonus Pay

• RHIA RHIT

• Risk Management Plan Identify Risk & Areas Affected Impact Analysis Risk Mitigation Respond

• RMA

• RMO Regional Manager of Operations / District Manager - Field Operations / Sales & Service Provider

• ROI ROA

• Roles & Responsibilities Defined

• Roll-outs Local Regional National International

• SaaS Software as a service

• Safety Company onsite staff & vendor workforce

• Sales Operations

• Sales Support Strategy Planning & Operations Onsite

• SAP - Multiple Versions

• SAP - Various Modules

• SAS Oracle Tableau Analytics

• Scanning Scanners OCR

• Scope Management – Plan Define Validate Control

• Secure Authentication

• Secure Communications

• Secure Fintech

• Secure PII Personally identifiable information PHI Protected health information

• Security Compliance

• Security Operations Center SOC & MSSP Managed Security Service Provider

• Security policies & procedures Ongoing security modified updates safe and accessible

• Self-Motivated Resourceful

• Self-Starter Eager to Learn

• Seminars

• Senior Manager Director Planned Initiatives & Implementation

• SEPA FPS SWIFT

• Service Level Agreements SLA OLA Operations

• Service Level Management SLM

• Service Management ITSM

• Service Operations

• Service Provider

• Simultaneous testing

• Site Closure * Decommission

• Site Management - Multiple

• Site Surveys Inspection Renovation

• SLA Service Level Agreements

• Smart Phones

• SOC Service Organization Controls * Audit standards SAS 70 SSAE 16 SSAE 18

• Social Media Twitter Facebook

• Software & Hardware Install Deployment

• Software Delivery

• SPOC Single Point of Contact * Pivotal Role * Actively Coordinate * Facilitation * Liaison

• Sponsor Stakeholder Engagement

• Spreadsheets & Pivot tables

• Sr. Manager Operations

• Sr. Operations Manager

• SSAE 16 SOX Sarbanes-Oxley COBIT COSO HIPAA ITIL COSO ERES SAS X

• Staff Augmentation * Recruiting Onboarding Offboarding Permanent Contractors Temporary * VMS Bill Invoice

• Stakeholder Management

• Statement of Work (SOW)

• Strategic Business Goals Alignment

• Strategic Initiatives * Strategized process

• Strategic Planning & Development

• Streamline processes

• Structured Qualitative Analysis

• Subject matter expert SME

• Supervision of Departments Division * Supervisory

• Supervisor Supervisory

• Supply Chain Management

• Surveys - Users Customers

• Task Management Milestones Detailed Rollup Plans Sequencing Target date Timing

• TCO Total Cost of Ownership

• Team Leadership Teamwork Participants

• Technology Solutions

• Telecommunications & Network - Data Voice

• Telecommute Work from Home WFH Hybrid Remote Virtual Onsite

• TelePresence Audio Visual AV Polycom Cisco

• Testing UAT User Acceptance Testing User Support

• Time Management

• Timesheet Regular OT Overtime Payroll Approval

• Training & Development * LMS E-Learning * KM Knowledge Management

• Training Staff / Mentor / Instruct / PA Performance Assessments / Feedback / PIP Performance Improvement Plan

• Troubleshoot stuck projects - in-flight project troubleshooter

• UAT User Acceptance

• UI User Interface

• UNIX Linux

• Urgent Expedited Complex Initiatives

• Usability Assessment Test

• User Communications Writer

• UX User experience enhancements Feedback User guides

• Validation

• Value Based Strategy

• Values Principals

• Variance Analysis Reconciliation

• Vendor Contracts - New Renewal Cancel Replace

• Vendor Escalation

• Vendor evaluation & QOS Outsourced 3rd party vendors

• Vendor Led Services Solutions Implementation

• Vendor Management

• Vendor Products Demonstrations Assess Value Competition

• Vendor Program Organization VMO Vendor Management Office

• Vendor Provider Management

• Vendor Relations

• Vendor Services Manager

• Vendor Sourcing Select RFI RFP RFQ Vendor Contracts / Agreements Negotiation

• Verbal Written Interpersonal Listening Communications skilled

• Version Control

• Videos

• Virus protection software

• Visio

• Voice & Data Networks

• Voice of the Customer - Voice of the Employee

• Web Conferencing Webinar * Presentation / Meetings / Training - WebEx MS Teams Adobe Connect Skype Zoom

• Web Hosting

• Web Meetings * Presentations - WebEx * Skype * Zoom * Slack * Connect * Teams * TelePresence * AV Audio Visual

• Web Products

• Web Services

• Webinar

• Website Development

• Wholesale Banking Retail Interchange Fees Bank EFT ACH RTP ARP Interbank Wire Transfer

• Wireless

• Work Streams

• Workers Compensation

• Workflow Reporting

• Working Sessions Offsite

• Workplace Operations Workplace Safety Work Environment

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