Reservations and Front Office Department

CURRICULUM VITAE

EMMANUEL STANSLAUS MANYAMA

E-MAIL: *****************@*****.***, Nationality: Tanzanian.

Mobile No: - +255-***-******, +255-***-***-***)

CAREER OBJECTIVE:

To use my skills in the best possible way for achieving the Company goal’s as well as mine, Be a team Leader, being proactive, Time Management, detail knowledge of Customer care and

motivation/Creative to the team.

KEY QUALITIES AND SKILLS:

Possess huge Experience in Hotel/Hospitality Industry with more than 10years.

Very good experience in handling Reservations Department and Front Office in general to 5-Star Hotels with high expectations and able to use different Computer packages like Fidelio, Opera, Ids, Hms, Ezee, Semper and Protel.

I have Strong Communicating Skills oral and writings.

Paying attention to details,

Ability to Manage Workload pressure while keeping proper records on daily routine without Supervision.

PROFESSIONAL EXPERIENCES:

March 2023 – March 2024 : SUNSHINE GROUP ZANZIBAR HOTELS

FRONT OFFICE AND RESERVATIONS MANAGER

Briefly Key Responsibilities:

Handling Reservations Department and Front Office Department for Sunshine Marine Lodge and

Sunshine Bay at Matemwe.

Handling all the TO’s and Agents with concerns to the Contracts rates and promotiotis, Special rates and allotment of the rooms.

Handling all the Direct guests requests with regards to rates and promotions / All East Africa Market in general.

Manage On-Line Agents such as Expedia, Booking.com, Agoda, Halal Booking, Trivago, Hotelbeds, GTA and HRS etc.

Manage Tour Operators, Travel Agents and Corporate clients.

Making the Hotel Forecast determining the Source Market with its Revenue and balance with ADR, OCC % and REVPAR.

Coordinating with Booking departments in order to make sure all the bookings are done properly and Confirmed in the System and following up the payments.

Attending all the Site inspection and confirming their appointments,

To respond to all the OTA’s Extranets for messages and attending to all Local Agents requests,

March 2021 - July 2022 : PLAN HOTELS IN ZANZIBAR

SALES & RESERVATIONS MANAGER

Briefly Key Responsibilities:

Handling Sales and Reservations activities for 3xHotels, Sandies Baobab Beach, Diamond Mapenzi Beach and Nungwi Inn, in Total more than 250 rooms.

Handling all the TO’s and Agents with concerns to the Contracts rates and promotions especially for East Africa Market,

Handling all the Direct guests requests with regards to rates and promotions / All East Africa Market in general.

Manage On-Line Agents such as Expedia, Booking.com, Agoda, Halal Booking, Trivago, Hotelbeds, GTA and HRS etc.

Manage Tour Operators, Travel Agents and Corporate clients.

Making the Hotel Forecast determining the Source Market with its Revenue and balance with ADR, OCC % and REVPAR.

Coordinating with Booking departments in order to make sure all the bookings are done properly and Confirmed in the System and following up the payments.

Attending all the Site inspection and confirming their appointments,

To respond to all the OTA’s Extranets for messages and attending to all Local Agents requests,

To usually decide the BAR rates of the Month or depending to the Season as well analyzing the future rates,

With Sales and Marketing team we usually decide the BAR rates of the Month or depending to the Season as well analyzing the Forecast of the Hotel and the Revenue as per the confirmed bookings.

Nov 2019 - Nov 2020 : FRUIT & SPICE WELLNESS RESORT

FRONT OFFICE AND RESERVATIONS MANAGER

Briefly Key Responsibilities:

In charge of Front Office Desk and Reservations making sure the guests are satisfied during their arrival at the Hotel.

To improve Room Occupancy of the Hotel also managing bookings and keep accurate records to ensure that all rooms are filled whenever possible.

Manage On-Line Agents such as Expedia, Booking.com, Agoda, Halal Booking, Trivago, Hotelbeds, GTA and HRS etc.

Manage Tour Operators, Travel Agents and Corporate clients.

Making the Hotel Forecast determining the Source Market with its Revenue and balance with ADR,

Also works closely with the Marketing team to change room rates depending on seasonal demands and Revenue requirements.

Attending all the Site inspection and confirming the appointment, Ø To respond to all the OTS’s and all local Agents requests,.

To usually decide the BAR rates of the Month or depending to the Season as well analyzing the future rates,

Keeping accurate records for Revenue and booking levels.

Oct 2017 - October 2019: HOTEL VERDE ZANZIBAR - AZAM LUXURY RESORT

FRONT OFFICE AND RESERVATIONS MANAGER.

Briefly Key Responsibilities:

In charge of Front Office Desk and Reservations making sure the guests are satisfied during their arrival at the Hotel.

To improve Room Occupancy of the Hotel also managing bookings and keep accurate records to ensure that all rooms are filled whenever possible.

Manage On-Line Agents such as Expedia, Booking.com, Agoda, Halal Booking, Trivago, Hotelbeds, GTA and HRS etc.

Manage Tour Operators, Travel Agents and Corporate clients.

Making the Hotel Forecast determining the Source Market with its Revenue and balance with ADR, OCC % and REVPAR.

Contact with the Central Reservations department, deciding new rate plans and organizing

promotions. And involves on speaking with local travel agents to arrange discount hotel offers for improved booking levels. Also works closely with the Sales and Marketing team to change room rates depending on seasonal demands and Revenue requirements.

To ensures that Sales strategies are adaptable to changing conditions, such as increased local competition or decreasing industry rates and keeping accurate records of bookings on the hotel reservation system and forecast likely revenue streams.

To train the reservations' team to swiftly respond to email room bookings so that room inventories remain accurate& give training to Receptionist on dealing with traces and allocation of the rooms.

To ensure the arrivals' checklist is updated daily and that inconsistencies are investigated immediately.

Making all the bookings through On-line, Directs and Corporates as well making sure all the backups has handed over to the reception,

Nov 2015 - Nov 2016 : RAMADA ENCORE HOTEL, in Dar es Salaam.

ASSISTANCE RESERVATIONS.

Briefly Key Responsibilities:

Handling all bookings, Direct, Tour Operators and Corporate clients.

Upselling the Room Rates (Selling higher room Rates than low rates.

To improve room occupancy of the Hotel also managing bookings and keep accurate records to ensure that all rooms are filled whenever possible. And always works with the Sales and Rooms division managers.

To ensure the arrivals' checklist is updated daily and that inconsistencies are investigated immediately.

Making all the bookings through On-line, Directs and Corporates as well making sure all the backups has handed over to the reception,

Handling and Manage On-Line Agents such as Expedia, Booking.com, Agoda etc.

Manager Tour Operators and Corporate clients.

Reconfirming all the bookings to Guaranteed.

Contact with the Central Reservations department, deciding new rate plans and organizing

promotions. And involves on speaking with local travel agents to arrange discount hotel offers for

improved booking levels. Also works closely with the Sales team to change room rates depending on seasonal demands and Revenue requirements.

To ensures that Sales strategies are adaptable to changing conditions, such as increased local competition or decreasing industry rates and keeping accurate records of bookings on the hotel reservation system and forecast likely revenue streams.

Keeping accurate records of Revenue and booking levels.

To train my fellow team of reservations and making sure Front desk is coordinating well with Reservations back -ups.

To ensures the arrivals' checklist is updated daily and that inconsistencies are investigated immediately.

2009 - 2013: HARBOUR VIEW SUITES HOTEL

RESERVATIONS & NIGHT AUDITOR.

Briefly Key Responsibilities:

Checks in and checks out the guests at the Reception desk,

Solving all the complains from the guests at the Reception,

Handling all bookings via emails, direct, OTA’s and Corporate clients on Reservations,

Generally looking after the guests during their stay,

For the Night Auditor: In-charge of the Night Shift and Auditing the Hotel Revenue and solving any challenge may arise during at night.

PROFESSIONAL AWARDS:

KEMPINSKI HOTELS:

CERTIFICATE OF APPRECIATION for Loyalty, dedication and training effective participation.

CERTIFICATE OF FRONT OFFICE TRAININGS, CERTIFICATE OF EMPLOYEE OF THE MONTH.

RAMADA ENCORE HOTEL DAR ES SALAAM:

EMPLOYEE OF THE MONTH.

ACHIEVEMENTS:

FRONT OFFICE MANAGER

RESERVATIONS AND REVENUE MANAGER.

SALES AND MARKETING MANAGER

NIGHT MANAGER AND AUDITOR

ACADEMICALLY QUALIFICATIONS:

2010 : DIPLOMA OF HOTEL MANAGEMENT.

2009 : CERTIFICATE FOR BUSINESS ADMINISTRATION.

2005 : CERTIFICATE FOR HOTEL MANAGEMENT.

2004 : HIGH SCHOOL CERTIFICATE.

HOBBIES:

-Interacting with people,

- Fitness and Exercise.

-Reading different books

PERSONAL PROFILE:

Name Emmanuel

Mothers name Bertha Magange.

Fathers name Stanslaus Manyama.

DOB 12th December 1986

Marital Status Married

Sex Male

Languages Known English, Italian and Swahili.

Passport No AB261824

Date Emmanuel Stanslaus Manyama.

I hereby declare that the above given information is true and correct to the best of my knowledge.

REFEREES

ANWER ALEX

FORMER DEPUTY GENERAL MANAGER

HOTEL VERDE- AZAM LUXURY RESORT ZANZIBAR

P.O BOX ……, TEL NO: +255-***-***-*** ZANZIBAR

RAPHAEL STASLAUS MANYAMA

RSM ELECTRONIC MAIN AGENT DODOMA

P.O.BOX…TEL NO: 076*******/078*******

DODOMA-TANZANIA

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