Call Center Life Insurance

Crystal Zavala

**** ****** **. ********, ** *****

706-***-**** *******.*****@*****.***

Business Administration Graduate with High Honors Distinction. Possesses Business Related Experience.

A Dynamic and Motivated individual with a Sharp eye for Detail and Organzational Skills. Seeking an opportunity that will utilize Qualifications, Skills and Education.

KNOWLEDGE SKILLS QUALIFICATIONS

Call Center Experience

Strong Administrative Skills

Types 100 wpm

Microsoft Office Suite Google Workspace

QuickBooks

Detail Oriented

Sales & Marketing Experience

Exceptional Communication Skills

Analytical and Critical Thinking

Strong Decision-Making proficiencies

EDUCATION

Miller-Motte College - Online

Associate of Applied Science Degree - Business Administration 09/2022

GPA: 3.48 – cum Laude Honors Distinction

EXPERIENCE

Direct Sales & Solutions LLC – New York, NY 10/25/2022 – Current

Direct Sales Representative

Assist in the development and execution of sales and marketing plans.

Communicate with prospective customers to identify their product needs and eligibility.

Qualify recipients of government assistance programs and help them apply to receive government funded phones and tablets.

Answer questions and provide product information.

Globe Life – Liberty National Life Insurance – McKinney, TX 10/03/2022 – Current

Independent Life Insurance Producer

Develop a prospective customer base through referrals, cold calling, networking and other marketing strategies.

Schedule and book appointments. Meet with prospective customers to review their financial needs and make suggestions on products that will cover their objectives.

Assist current policyholders with claim submissions, billing and policy questions.

Manage electronic and paper records and ensure all contracting paperwork is current.

Auburn State University – Auburn. AL 08/21/22 – 09/2022

Server / Cafeteria

Responsible for preparing and distributing food items to students and staff ensuring excellent customer service.

Collect payment for food items. Provide complete and accurate documentation and audit trail for meals served.

Maintain facility and ensure sanitary and clean condition.

FedEx – Columbus, GA 08/2021 – 08/2022

Package Handler

Loaded and unloaded packages. Weighed and scanned packages then placed in specific area.

Sorted packages for delivery; operated forklifts, trucks and hydraulic conveyor belts.

Ensured successful transfer and delivery of goods to intended destinations.

Crystal Zavala

2215 Shelby St. Columbus, GA 31903

706-***-**** *******.*****@*****.***

EXPERIENCE

(Continued)

TSYS - Columbus, GA 08/2021 – 09/2022

Fraud Analyst - Outbound

Investigated potential credit card fraud cases based on information received from the fraud detection system.

Analyzed account activity, to include payment and transaction history.

Contacted customers and merchants to obtain additional information regarding fraudulent charges.

Maintained accurate and complete documentation of all information necessary for the investigation.

Alatrade Food – Phenix City, Alabama 01/2020 – 10/2021

Production Worker

Safely and efficiently performed various duties within the production plant floor.

Ensured daily operational business needs were met. Worked in different areas of the processing plant.

Worked at a pace that ensured production flow was maintained.

Door Dash – Columbus, GA 04/2018 – 08/2020

Driver

Communicated with dispatchers regarding delivery details.

Delivered food or other items to customers in a specific location.

Spoke with customers to answer questions, accept orders and arrange deliveries.

Gathered payment from customers for their orders.

Documented records of deliveries made each day, including mileage and time spent in transit.

Maintained cleanliness and maintenance of vehicle. Followed all traffic laws to ensure safety.

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