General Manager Executive Assistant

Dennis Williams

**** ******** *****, ******* ** *3294 *********@*****.*** 706-***-****

SUMMARY

Experienced manager in the retail, food service, hotel, and service sectors. Skilled personnel manager and supervisor, helping to develop managerial talent from existing staff. Highly knowledgeable in personnel management, payroll, internal audit, and inventory matters. Demonstrated record of success in increasing retail sales and customer engagement.

SKILLS

Leadership Management Personnel Management

Business Growth Administration Inventory

Payroll Administration Profit & Loss Statements Budgeting WORK EXPERIENCE

Drury Hotel Richmond, VA

Executive Assistant November 2022–present

§ Assist Assistant General Manager of Housekeeping

§ Conduct room inspections

§ Allocate housekeeping roles and assignments

§ Ensure budgetary compliance with labor expenditures Valet Living Richmond, VA

District Manager February 2017–present

Base salary: $65,000; Annual bonus: $5,000

§ Oversee hiring and training of employees

§ Prepare and develop budgets and administer payroll

§ Manage inventory and supervise inventory recordkeeping Bailey’s Bar and Grille Richmond, VA

Manager March 2015–February 2017

Base salary: $49,000

§ Managed dining establishment with sales volume over $5 million

§ Scheduled employee shifts and managed payroll

§ Conducted audits and maintained profit and loss reports Circle K Richmond, VA

General Manager January 2013–March 2015

Base salary: $48,000; Average annual bonus: $8,000

§ Managed retail convenience establishment with sales volume over $2 million

§ Trained managers to become successful assistant managers

§ Increased sales from 10% to 47%

§ Received awards for Highest Beer and Wine Sales and Highest Roller Grill Sales (2014)

§ Responsible for employee scheduling and administering payroll

§ Conducted audits and maintained profit and loss reports Taco Bell (Burgerbusters, Inc.) Richmond, VA

General Manager April 2006–January 2013

Base salary: $42,000; Average annual bonus: $6,000

§ Managed fast-food dining establishment with sales volume over $1.5 million

§ Supervised staff of 35 and 4 managers

§ Oversaw employee scheduling and payroll

§ Provided professional development to employees

§ Delivered 12% sales increase for fiscal 2009–2010

§ Received Best Service Award (2010) and Gold Audit Award (2010)

§ Successfully kept food-cost gap under budgeted range Hardees (Boddie Noelle) Richmond, VA

General Manager May 2002–April 2006

Base salary: $39,000; Average annual bonus: $4,000

§ Managed fast-food dining establishment with sales volume over $1.2 million

§ Supervised staff of 50 and 5 managers

§ Oversaw employee scheduling and payroll

§ Increased sales volume from $40,000 a week to over $50,000 in first two years

§ Developed business relationship with charitable organizations and neighboring businesses The Associates, World Trade Center New York, NY

Retail Manager 1995–2001

§ Hired as college intern, promoted to retail manager upon graduation in 1997

§ Assisted in sales of manufactured gift shop items to retail chain of more than 300 units EDUCATION

AS, 1997 Nassau Community College Garden City, NY

Business Administration

CERTIFICATIONS

Manager Certification, Subway

ServeSafe Certification

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