Customer Service Representative

Alyssa Hansel

Phone: 302-***-****

Email: *********@*****.***

Objective

Give my best to an employer to encourage growth within a business while seeking opportunities to expand my knowledge personally and professionally.

Employment History

Property and Casualty Insurance Agent

Goosehead Insurance, Baltimore MD

Retail Energy Consultant

Watts Marketing Service, Baltimore, MD

Retail Energy Consultants are responsible for educating BGE customers about current promotions in the area and enrolling them with the current supplier we are working with. Its important to follow the current market to be up to date when enroll residential customers with current rates and any potential increases in energy cost. Communication and organization is extremely important in this role to follow up and close any potential sales and to renew customers contracts when they are due.

Sale and Service Representative

State Farm, Syracuse, NY

Sales and service representatives work in a customer service environment responding and assisting customers with a variety of service situations. This position requires answering insurance related questions, assisting with claims and processing payments. It is also required to influence sales for current and new customers through a variety of contact lists. Focusing on detail processing customer information for policies and claims in this position is extremely important. Applying State Farm policies and procedures through everyday tasks is important to maintain compliance and accuracy for our customers.

01/2021 - Current

10/2018 – 03/2020

Bartender

Alize at Hilton Hotel, Baltimore, MD

Alize bartenders are responsible for working as a team to serve beverages and food to guests. Hilton strives to provide excellent customer experience to every guest. This position is fast paced and requires a knowledge of restaurant menu and beverages as well as any current promotions. Responding to customers in a timely manner and accuracy in all tasks is extremely important in this position.

05/2017 - 08/2018

Operations Specialist

Rapid Response Monitoring, Syracuse, NY

Rapid Response Monitoring Operations specialists duties included handling alarm emergencies for residential and commercial clients. Receive and process inbound calls from customer and authority agencies making sure to be very detail oriented as well as having a strong sense of care and urgency. This position required providing exceptional customer service and support for clients and following all established procedures and focusing on maintaining exceptional quality assurance for all customers.

10/2016 - 03/2017

Personal Banker

JPMorgan Chase Bank, Syracuse, NY

Started my career as a teller within 2 years through different promotions and additional responsibilities as well as recognition for doing exceptional work began working as a Personal Banker. My duties included greeting and helping customers with everyday transactions on the teller line as well as in a sales office. Transactions could vary from regular banking deposits and payment to updating account information and opening new accounts. Building relationships with customers and following up with my direct manager on any potential opportunities was very important to be successful in this role. I had a monthly sales requirement which was followed by a performance review from my manager each month to ensure growth within the branch. Involvement and sometimes leading daily huddles was necessary to be sure the branch was working as a team and aware of any current opportunities and goals within the branch.

01/2010 - 12/2015

Education History

Humanities

Associate's Degree

Onondaga Community College, Syracuse, NY

May 2012

Regents Diploma

High School Diploma

C.W. Baker High school, Baldwinsville, NY

June 2009

Certificates

NYS Life and Health Insurance License

Syracuse, NY 2018

CPR Certified

Syracuse, NY 2018

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