Customer Service Representative
Resume:
Riki Rivera
Rancho Cucamonga, CA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Part-time Nanny
Independent Contract - Riverside, CA
April 2023 to Present
• Maintain a full schedule with children
• Help with chores and school
• Maintain a fun and safe environment
Customer Service Representative
H&R Block - Ontario, CA
January 2023 to April 2023
• Manage phone calls and client scheduling
• Filed and managed accounts into their proper files
• Notated clients files appropriately and efficiently
• Provide quality customer service
• Manage register and client payments
• Ensured office supplies were ordered on time
• Answered and directed multiple phone calls to the correct office and extension Dog Sitter/Walker
Independent Contract - Rancho Cucamonga, CA
May 2022 to January 2023
• Ran my own company through social media for my services
• Maintained relationships with my clients as well as their dogs
• Ensured client well-being through excellent customer service Dog boarding assistant
BASELINE ANIMAL HOSPITAL - Rancho Cucamonga, CA
October 2022 to December 2022
• Ensured clients dogs and cats were well maintained in their designated areas
• Maintained living areas in boarding area for multiple animals
• Ensured well being and comfort of all animals
COVID-19 Tester
UCR - Riverside, CA
September 2021 to March 2022
• Engaged with students for Covid-19 testing to make the experience succinct.
• Ensured compliance of covid testing policies
• Provided excellent customer service for students by answering their inquiries Billing Clerk
CARE AMBULANCE - Orange County, CA
November 2020 to August 2021
• Processed multiple claims, appeals, denials, averaged 80 accounts a day
• Completed insurance documents in a timely manner. Babysitter
Independent Contract - Norco, CA
May 2018 to May 2020
• Helped families by ensuring quality child care for their children
• Demonstrated patience while helping with chores and homework
• Ensured clients through excellent customer service while maintaining a rapport with their children Internship
America's Best Contacts and Glasses - Colton, CA
February 2020 to March 2020
• Upsold patients while scheduling appointments
• Provided excellent customer service
Debt Collector/Customer Service Representative
Mathis&Ross - Corona, CA
January 2015 to August 2018
• Cold called, average of 500 calls a day reached on average 100 customers a day
• Negotiated with customers to create successful payment plans
• Followed up with clients to increase success of debt collection Sales Associate
Norco Ranch Outfitters - Norco, CA
May 2017 to July 2017
(Seasonal job)
• Sold horse aficionado equipment
• Created a positive store experience through excellent customer service Education
Trade School in Medical Biller Program
American Career College - Ontario, CA
June 2019 to March 2020
High school diploma
Rancho Cucamonga High School - Rancho Cucamonga, CA August 2008 to June 2012
Skills
• NHPCS coding
• Medical Terminology
• Data Entry 40 WPM
• Communication skills
• Microsoft Word (10+ years)
• Microsoft Outlook (8 years)
• Communication skills
• Customer service
• Cash register
• Google Docs
• Retail sales
• Computer skills
• Computer literacy
• QuickBooks
• Sales
• Upselling
• Time management
• Front desk
• English
• Hotel experience
• Cash handling
• Inside sales
• Account management
• Hospitality
• Administrative experience
• Phone etiquette
• Food service
• Veterinary experience
• Animal care
• Writing skills
• Babysitting
• EMR Systems
• Nannying
• Childcare
• Typing
• Social media management
• Microsoft Powerpoint
• Microsoft Excel
• Guest services
• Office management
• Organizational skills
• Office experience
• Data entry
• Word processing
• Microsoft Office
• Dietary department experience
• Pet Sitting
• Pet Care
• Cleaning Experience
• Experience with children
• Financial acumen
• Leadership
• Restaurant experience
Certifications and Licenses
Driver's License
Additional Information
• Honor Roll
• Perfect Attendance
Contact this candidate